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August 2024 by James McCue
I was lied to and am being financially abused by this company.
I NEVER opened any account with them. They purchased a Red Dot storage unit AFTER I moved out and closed their balance. They have been charging me for storage on a unit I do not rent, and just notified me of a Lien placed on me 18 days AFTER I spoke with Derrica and she promised it would be fixed.
SROA turns good customers INTO bad ones.
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February 2024 by Karen S
Great communication. Very easy to do business online
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December 2023 by Guillermo Arizona
Employees over the phone very helpful I need a change of unit and they did it fast very pleased
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November 2023 by Tiffany Navy
Great customer service. The prices are a bit high these days...
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October 2023 by Jose Rangel
The best to rent red dot storage ????
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October 2023 by Maria Perez
It was easy.
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September 2023 by Brian Pedersen
Great experience, love Red Dot
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June 2023 by Quentin Boyd
Rented a unit for motorcycle storage and ended up being locked inside for an hour. Their is no way out without a car to activate the sensor and open the door. There are no gate doors and no attendants. They were aware of what I was storing and rented me a space knowing I wouldn't be able to leave. I moved my motorcycle out asap and also needed a car for this because the sensor doesn't pick up the weight of a motorcycle. Thanks for wasting my time.
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April 2023 by Jennifer A.
The process was pretty easy. It's also a good price for the size unit I got.
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October 2022 by BLUE WOLF Díaz
Excellent place free of pests, you can always access its facilities without problem, whether winter or quiet summer, you can do your things without problem
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September 2022 by Meleanie Lowery
I’m okay with performing functions online. However, if I want to visit a business I should have that right. In person visits should allow me to perform all of the functions as I would online. Not every person wants to call a customer service representative. Not every person wants to give their credit card number to an automated system that doesn’t operate correctly. Paid a little more but Extra Space Storage in person service met my needs.
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August 2022 by Jon Fox
I would not rent here again. Rates were raised and level of service decreased. Our unit was broken into and all our expensive items stolen, empty unit next door with a red dot lock on it was used to peel back the wall. My sisters outdoor unit also had her wall peeled back. Sadly seems to be a common theme here. There is no one on site checking up on things. Snow wasn’t plowed for days after a snowstorm. Overall you get what you pay for…
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June 2022 by Donald Paulausky
All though I had a bad experience trying to log in ,,(I had to call to get info) We moved back to Illinois by driving a Penske rental truck. I had rented in this storage area back in 90's. so drove up to Red Dot only to find an electronic screen to check in. Everything went perfect. Rented a 10 x10 unit and we unloaded the truck into this unit. I then found an apt in Waukegan and little by little moved alot of my belongings to my apt. Then I wanted to down size to a 5 × 10 united. Had trouble logging in Had to call. Over all I was happy with the experience!
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May 2022 by Clarence Goodbeer
Thank YOU!
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January 2022 by Angela Usher
I have been trying to contact you all because I did not receive the code to get into the gate to reach my storage and have not been contacted back.
