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“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“I upgraded to a new phone that arrived in the mail. Upon arrival I started the transferring of all my files & mistakenly believed that I ordered a phone with less memory space than my old one. I went to the store to send it back for another one with more memory. After explaining why I was returning it they helped me to understand that it did in fact have more memory than my old phone but that I just needed to unload some apps & free up memory needed to transfer everything. I was then able to re-download the deleted apps. This was going to be a big headache for me because I really needed the new phone that weekend for pictures on a trip. I really appreciated their help.”
10AM - 5PM
6310 Grand Ave, Gurnee
Mobile Phones
“I have been to this location in several occasions over the years. In years past, the service was horrid. Not anymore.
The last few times I have been in here, I was greeted right away and treated with the utmost care. I have never felt pressured and they have gone above and beyond to make sure I get the best deal, or in today's case, accept my return without hassle.
Thank you for your help today, Alex!
A+”
Mobile Phones
Mobile Phones
Mobile Phones
“Zach was very helpful and provided us extraordinary customer service! Thank you Zach for taking care of us! We will definitely refer your brach to our families and friends.”