LensCrafters

Most Recent Comments

• September 2024 by Juan C. Alcala
  Great service! I slept with my glasses on and bent them. Lexie, was very helpful and adjusted my glasses in no time. Thank you for the great care.
• August 2024 by Katie Howell
  We really appreciated being assisted as need, but left alone to choose our glasses. It was the easiest glasses selection we have had in years! Also, Shela was super friendly and helpful with all of our requests! We will definitely be coming back.
• July 2024 by Ewelina Filipiec
  Made an appointment here to come after work and unfortunately I was stuck in traffic and would be running late. I called them and let them know that I'll be a little late. She said to come in anyways. I drive over and go there and the guy told me that he will reschedule me for another day. I asked him why and he said because there are other appointments and doctors are busy. The store was literally empty. So I wasted my time. Never coming back here again.
• May 2024 by Noman Rauf
  The expectation shouldn't be to inconvenience the customer by having them return to your store after you've failed to correctly install a lens in a frame. Please do better.
  
  Even worse, when I contacted Luxottica customer service, they directed me back to the store, where I spoke to the assistant manager, Sheila. I asked her to escalate my ticket to the regional manager, but she refused, saying it wasn't possible. I told her that is not true and I would like to speak with someone else regarding this incident. Sheila said “ok” and I said “I look forward to hearing back on this matter” but continued to close the ticket out as resolved. The store manager, Lexi, had several chances take control and address my concern, both over the phone and in person, but seemed uninterested even after she was made aware by me, the updated customer care incident emailed to her and the customer care rep that called her and spoke with her regarding calling me back all because her assistant manager Sheila wasn’t truthful about our interaction.
  
  Mistakes happen, but how they dealt with it was truly disappointing. Save yourselves the trouble and take your business elsewhere where you'll be appreciated.
• May 2024 by steve rihacek
  Place is a joke. Dropped over 1200 bucks for glasses, told it would be 7-10 days to get them… okay, kinda disappointed with the time frame. 7 days pass-nothing, 10 days pass and you guessed it-nothing, 15 days pass and still nothing. I call and just keep getting the run around. I guess the next step for me is you hearing from my lawyer and small claims court.
• April 2024 by Reyna Ayala
  Dr. Ho is great! However, customer service by the sales people could be 100% better. When I came for a new pair of glasses about a year ago, the sales lady was ready to charge me after picking my glasses. I was confused about how she got that total amount due since we didn't even talk through the options (transition, RI, etc) for my glasses. I asked her what were my options and she had chosen every expensive option for everything. This is not the first time this has happened here before. It's unprofessional of them to choose your preferences for you. Today I went again and we told them we were ready to purchase new glasses. They sat us down and told us someone would be with us shortly. We waited for a long time, so we decided to leave. They could have told us that the wait was going to be long, or that they are understaffed, or something that will explain the long wait times. We kindly asked them what's the other closest lenscrafters and they didnt even apologize for the wait. Professionalism could definitely be improved here and also respecting a customer's right to choose their preferences could be better.
• April 2024 by Dale Lundius
  Thanks to Frank and Laura at the Gurnee Mills location I am totally satisfied with my purchase and the great personal customer service. I will be back next year.
• February 2024 by FiveseveN
  Was told 10-14 days for my glasses. Before I ever placed an order I stated how important it was for me to have them within 14 days. I stated if there was any chance they wouldn't arrive when I needed them, I would go to Accuvision in Round Lake, Il.... who had a much shorter turnaround then Lenscrafters.
  
  I was told time and time again that it wouldn't be a problem. Now it looks like the actual wait time will be at least 3-4 weeks as stated by the rep I spoke with on 1-28-24. This puts me in a very rough spot.
  
  I'm going on a vacation and needed new eyewear very badly, as my current glasses are damaged from an issue at work.
  
  Thanks to Lenscrafters I'll be doing physical activities, sightseeing, eating fancy dinners, going to shows and other things with a broken pair of glasses.
  
  Thanks for nothing, Lenscrafters.
  
  My suggestion to you: establish a better line of communication with the lab so situations like mine can be expedited or at minimum, give your client better updates than a week straight of "they're being finished in the lab."
  
  I heard this line 5 times in the course of 2 weeks.
  
  My vacation will be MUCH less enjoyable thanks to Lenscrafters.
• February 2024 by Herberth Aguilar
  Outstanding service at LensCrafters! Dr. Ho is truly exceptional, friendly, and thorough in addressing every detail of my vision. The staff's helpful and friendly approach made the experience top-notch. Highly recommend for comprehensive and caring eye care.
• February 2024 by Liz Meyer
  Went in for an eye exam and contact lens fitting yesterday. The exam went fine and everyone was pleasant, including Dr. Weinstein. However, I found it disruptive that they emailed me to confirm, texted me multiple times, and called me on 2 different occasions while I was at work to confirm the appointment, after I had already confirmed... After the visit I stated I wanted to hold off on buying anything. I usually buy my contacts and glasses online since I can find them cheaper than in store. I received my receipt and prescription and left. Upon trying to buy contacts online, my prescription gets rejected because it is only for glasses. I called the store and asked for the contacts prescription, it turns out the doctor did not even write a prescription for contacts and the woman who answered the phone said they usually don't give the contact prescription to the patient unless specifically requested. I thought paying for the contact lens exam was pretty much the same thing as requesting to obtain the prescription, but I guess not. Oh, and they can't email it to me or fax it, I have to pick it up in person. Yet, I could not do that immediately because the doctor did not write the prescription and is not in office today. Frustrated with this store and this inconvenient policy, unsure why something I paid for was not completed.
• February 2024 by Nayeli Hernandez
  Dr. Ho is the best. She’s thorough and efficient. I always feel taken care of when I go for my annual eye exam. Laura or Lauren (so sorry can’t remember) was the kindest sales person I’ve encountered. She was patient and also made sure I was taken care of. Another sales lady that assisted was just as friendly. Danielle and/or Dakota. Great service
• December 2023 by Peter Muhlbach
  The eye exam performed by Dr Weinstein was outstanding. She was very personable, very thorough job, and answered all my questions. Although I only had an eye exam, I did review the frames that were on offer and found them to be overpriced.
• December 2023 by Edward De La Torre
  I wanted to take this opportunity and actually write a review to a place that deserves a GREAT review. Dr. Ho and her staff have always gone above and beyond ensuring their patients have the upmost treatment for their eyes. I can't thank them enough for the continued superlative support they have given me and my family! Dr. Ho took her time in my last examination and took extra steps to ensure I had the upmost treatment needed. Her superlative experience and Customer Service skillset is second to none. Thank you for all that you continue to do Dr. Ho! Keep up the good work and folks like me will continue coming back!
• December 2023 by Stephen Johns
  The sales clerk, Sheila, was extremely helpful. She didn't rush me, but she did get my prescription information into the system while I looked at frames. She asked questions about what I planned to use the glasses for. Since I wanted them for yard work and other tasks where a more durable frame was needed, she directed me to goggle-style glasses that have a removeable strap to hold them securely. My entire shopping experience was great.
• December 2023 by Samantha Ryan
  I really liked every person I interacted with for my appointment. I was able to be seen a little early when I got there. Everything moved along quickly but I never felt I was being pushed through too quickly. Really dug the atmosphere these ladies provided.