Kohl's offers a wide range of products to suit various needs, including fashion, footwear, beauty items by Sephora, and home decor, all designed to fit different styles and budgets. The store promotes savings through sales and Kohl's Cash, making shopping more affordable. Customers appreciate the helpful and friendly staff, with associates providing attentive service and assistance in selecting products, such as sunglasses or clothing. The shopping experience is enhanced by hassle-free returns, free store pickup, and the convenience of shopping online or via the Kohl's App. Many customers highlight the importance of good customer service, mentioning associates who are efficient, attentive, and genuinely helpful. The store also prides itself on community involvement through Kohl's Cares, supporting local causes and promoting inclusion and belonging for both staff and shoppers. While most reviews are positive, some mention concerns about cleanliness, such as dirty bathrooms. Overall, Kohl's is seen as a reliable store that offers quality products, helpful service, and a welcoming environment.
My kohl's in Gurnee is great. Especially when I have the privilege of being waited on by a beautiful lady named Jean. She is always pleasant. I can tell she loves her job.
July 2024
Pleasant experience very organized & knowledgeable staff.
July 2024
Kaarha's whole demeanor was smiles, efficiency, attentiveness and a strong desire to make sure that the customer was well taken care of.
