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“I upgraded to a new phone that arrived in the mail. Upon arrival I started the transferring of all my files & mistakenly believed that I ordered a phone with less memory space than my old one. I went to the store to send it back for another one with more memory. After explaining why I was returning it they helped me to understand that it did in fact have more memory than my old phone but that I just needed to unload some apps & free up memory needed to transfer everything. I was then able to re-download the deleted apps. This was going to be a big headache for me because I really needed the new phone that weekend for pictures on a trip. I really appreciated their help.”
“I have been to this location in several occasions over the years. In years past, the service was horrid. Not anymore.
The last few times I have been in here, I was greeted right away and treated with the utmost care. I have never felt pressured and they have gone above and beyond to make sure I get the best deal, or in today's case, accept my return without hassle.
Thank you for your help today, Alex!
A+”
“The store was great. The people were great. It's comcast that sucks! Try to call a human.... it ain't happening. You HAVE to come to the store to get help. That's RIDICULOUS!”
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“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”