Firestone Complete Auto Care in Gurnee is a reliable one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The staff are described as nice, accommodating, professional, and efficient. Customers report receiving great and solid work, with good service that makes them feel comfortable. The team is willing to go out of their way to help, getting vehicles running and customers back on the road without inconveniencing others. Specific examples highlight their exceptional service. They fix issues like tire leaks from nails, often without charge, contrasting with other shops that may push for unnecessary new tires. They also provide prompt help, fitting in customers even without appointments when other locations are swamped, overbooked, or cancel. The waiting area offers free snacks as a bonus. Many customers state they will go to this location first from now on and readily recommend it to anyone seeking a new shop that provides reliable, affordable, and tailored auto care.
I dealt with Rich, a great communicator. Honest service. Recommended place to go for repair.
December 2025
Overall a pretty considerate place, I go here for regular oil changes and it's reasonably priced.
December 2025
John and Manuel helped me in a pinch! Had a long drive headlight went out. Came in and they took care enough for me just before closed! Awesome people!
