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April 2024 by Johnny
I was doing a cash advance at this bank and Linda was being unprofessional the entire interaction and stating things that I didn’t say and she didn’t ask, she gave me attitude the entire interaction.Then to end the interaction because she didn’t like talking to me she said I had to have an Illinois drivers license after she had the go ahead from the manager to let do a cash advance, which btw I have yet to see any bank decline a cash advance if you don’t have an id of the same state
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October 2023 by Luis D.
I might have agreed with some of the other reviews until just recently.... They often seem understaffed.... However having been helped by Michele, a banker, recently I will say that not only was she super knowledgeable but very helpful and extremely kind. If there were more people like her not only at this branch but everywhere, the world could be tad nicer. Thank you for your Stellar service.
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September 2023 by Bradley A Bonato
Didn't actually USE the Bank; was there to see my Nationwide Insurance Agent who had an adjacent Office in the Same building!
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July 2023 by Надежда Ткачук
a very good team works here
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December 2022 by Michael C.
Actually zero stars but Yelp forced me to choose at least one star. I was at their "bank," and I use that term loosely, at 7500 Grand Avenue in Gurnee. This was one of the worst customer service experiences I have ever had. The staff was rude, disrespectful and ignorant. I actually walked out, and I wasn't the only one to do that. A family a while before I walked out did the same thing and I heard the gentleman say, "If this is the future of banking, forget it!" The only reason I had been dealing with them is that they bought out the bank I originally had my IRA at. I promptly went to another bank down the street, who, by the way, was VERY friendly and helpful, and transfered all my money to them. The only reason I don't want to say their name is that I don't want the trolls at Fifth Third thinking I was just writing this to shill for them. Heed my words. Do NOT use Fifth Third Bank. Take your hard earned money to one of the many real banks out there.
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October 2022 by Jennifer R.
VERY rude staff. do not come here.there is a fee for literally everything and the staff are very unhelpful
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September 2022 by Alyssa Girten
Service at drive through was terribleI waited 15-20 minutes and I was first in line. Just to deposit money and I had all the info filled out.
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September 2022 by Shahid Barkat
Wish I could give this branch location a 0. Asked me if I have an account as I entered the door (obv I do)…seemed highly discriminatory. Then teller asked woman behind me who’s next in line while I’m obviously standing in front of her lol - Again very discriminatory. Then tried to have me wait for another teller bc my banking was too complicated for her. Absolutely horrible experience and I’d stay away from this branch if you’re a minority.
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November 2021 by Glen Martin
Fifty thirty bank is worst bad and customer service put us on hold for three hours no one answered phone in 3 time a day and Aslo transfer to account department to try open login boy we are deaf and we use relay service and people work not friendly when they ask me for text message number for code I did give them right number or maybe interpreter give worng number but wow they worng number and hung up , and call to this bank at Gurnee I wait for three hour for them to call back , we are thinking to close account this bank because of not friendly to help people
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June 2021 by CherryRedhott
Quite possibly the worst bank ever , we remortgaged our house and they did everything to stop it because we weren’t going to have a loan thru themAnymore ...we had to get a lawyer AND THEN they wrote us a check but to my dead parents (they had death certificates and everything) knowing full well we couldn’t cash it - absolutely the worst bank.. They are shady and manipulating ... I will be warning everyone and telling them what Fifth Third put us through and how awful and downright RUDE they were
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March 2021 by Zaza hair Braiding olga Reoular Taidje
4 years now since I am customer to 7500 branch in Gurnee the service is always great instead of the bad experience I had in a different branch .
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November 2020 by Denise Kazen
I have had nothing but excellent customer service from our local 5th/3rd branch! We recently had a potential fraud issue and were very panicked. Cindy spent a lot of time helping us fix the situation. Any issues that arose that were out of her jurisdiction she was still very helpful in pointing us in the right direction and explaining what we needed to do.We've had other issues in the past, and although we were frustrated when our local branch couldn't assist us, it was always do to security protocols which I can appreciate.I can't really comment on other locations, but I wouldn't hesitate to recommend 5th/3rd based on our experiences with our branch. Seeing the same faces working there for at least the last several years must say something about how the company treats employees which carries over to the customers.
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December 2019 by Rachel Novak
I feel a little misguided with 5/3 right now. Earlier this week I attempted to make a purchase online and they jumped on this notice and froze my card because they were worried it wasn't me. It was me, but I appreciate the effort. Unfortunately, late last night when someone NOT me was attempting to charge $350...crickets. I'm glad I caught it, but now I have to wait 5-7 business days until a new card comes in. Why does the customer have to suffer? I'm traveling, don't have access to my money, multiple bills/memberships are linked to this card, and it's two days before Christmas! I'm glad I got all my shopping done or I'd be screwed. So, with this Gurnee location. I tried calling this branch location twice around 9:05am this morning. The first time, I heard them pick up and then immediately hang up the phone again. The second time, they let it ring until it transferred to 5/3's main help support line, even though I was trying to get a question answered from that specific location. I would love if 5/3 sent me an email asking to fill out my experience on the fraud, but nothing has come through. There has to be a better system developed to get a new card. It's not my fault some sad scammer doesn't have their own money.
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May 2019 by Kathy M.
5/3 bank is all around horrible. It takes every opportunity to charge fees and screw the customer over with a smile on their face. The customer comes last.
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February 2019 by Ron Friedman
Fifth Third, are you flipping serious? You put me on hold for FORTY-FIVE minutes, then a human agent comes on says, “Fifth Third, how can I help you?†asks once more quickly as I raise the volume on my phone before the j*** disconnects the call?! Unbelievably stupid customer support protocols.
