Consumers Credit Union has been serving members since 2000, providing a range of banking and loan services. Many customers appreciate the friendly and professional staff at locations such as Gurnee and Volo, who offer efficient service without hidden fees and often the best loan rates. Customers describe the staff as helpful, caring, and capable of multitasking, ensuring quick and smooth transactions. Despite some negative reviews about the teller experience, most find that the new processes reduce wait times and improve the overall experience. The credit union is valued for its excellent customer service, with staff consistently asking if additional assistance is needed. Overall, Consumers Credit Union is seen as a trustworthy, efficient, and friendly place to bank, with dedicated employees making a positive difference for its members.
got a loan w them almost a year ago it automatically comes out of my checking each month and wanted to pay an extra $120 more than payment y each month. after 12 months of overpaying $120 each month .. and telling them i wanted towards principle .. they were "putting it towards the next payment " it was coming out of checking... read full comment
May 2026
Im not sure what consumers has done. My grandparents were members and I have been for a very long time. Loan process isnt great and a home equity lone is even worse. Sounds like it time to find another credit union or bank for my future needs. So disappointed.
April 2026
Nayely Viverus, our point of contact, did a fantastic job of getting us settled in our new financial home,CCU. The whole process was smooth and easy. And she did it all while feeling under the weather. Thanks, again, Nayely!
