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June 2024 by Robert Brownell
The teller at this locations drive through was extremely rude. Idk how someone like that even has a job.
Not worth the monthly fees to have customer service like this
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May 2024 by Knowledge and Master of Self (Auset-Maat)
I just wanted to open a simple checking account, there were only a couple of people ahead of me when I walked in and needed up waiting almost an hour just to be seen. The issue I don’t think is with the company as a whole but this particular branch is an atrocity. Not even a minute after waking in, I see two bank tellers arguing in front of or in the vicinity of customers. Then I had to use my home of record as a primary address despite being in the military and stationed here, because the teller says he has no proof of address. It took an hour to do something that only took 15-20 mins. To piggy back off the other reviews, this place is slow and unprofessional. If you want to operate at a Chase bank, look for a different, more professional branch.
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April 2024 by Joe S.
Made appointment at 11:00am on a Friday. Waited for 15 minutes then told the woman I had the appointment with was busy on the phone and some other person would help. Left after waiting again. Cant talk to anyone have to make an on line appointment then get screwed. Terrible job Chase Gurnee
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January 2024 by Noe Gomez
The worse customer service. Seems like they don’t care or don’t know what they’re doing. Over 30 minutes to cashed a few checks
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January 2024 by Ali Rizvi
Worst location in the country
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January 2024 by Kathryn Bonds
Went in to start a business account and was told this was by appointment only and they did t have any appointments. I asked about other locations and they didn’t know about any other locations.
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December 2023 by E M
The service at this Chase branch is speedy and friendly.
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October 2023 by Genevieve Petruzzelli
My neighborhood branch.
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September 2023 by Michelle Bass
I went here today for advise on what to do about an online harasser who was buying things with my account. Chris Rama, the vice president, was very friendly and helpful. I’m sure that they don’t get a question like that all of the time. Thank you, Mr Rana.
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July 2023 by Sammie Tercero
Poor customer service.
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July 2023 by EQUIPO LATINOS
Thank you for helping me, the ladies at the counter helped me very well, they solved my problem together and working as a team is a good choice. I also want to say that I was in the
chase bank in waukegan
Which they couldn't help me and they behaved very curtly and with few staff they should make changes in Waukegan and Gurnee the best thank you ?
Thank you for helping me, the ladies at the window helped me very well, they solved my problem together, and working as a team is a good choice. I also want to say that I was in the
chase bank in waukegan the
Which we can't help me and they behaved very sharp and with little staff they could make changes in waukegan and gurnee the best thank you ?
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May 2023 by Jazmyne S
CAN’T EVEN USE THE RESTROOM BUT YALL HABE MY MONEY I NEVER
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April 2023 by josue moctezuma
The only thing nice and good about this branch are it's machines.
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February 2023 by Shirley Z.
Other customers have posted about bad attitudes of employees and service issues at the Chase Bank branch in Gurnee. Add me to that list. The branch put a narrow desk with slots for deposit and withdrawal slips right by a door for employees' use. There is more wall space to keep customers from having to step aside for staff going in and out of that door. However, rather than try to solve the problem, two staff members insisted that is the only available spot for that table in the whole branch. I had a need for a bathroom suddenly but was told there are no restrooms for public use. As it was almost closing time and because I needed to make my deposit today, I had to argue with the teller to get her to finish up. It turns out that the drive-through is open until 6 pm, But do you think she offered that suggestion? No. Instead, she got nasty stating she didn't have to finish the deposits if she didn't want to. It didn't matter that I was in pain and needed to get to a restroom.I was about to insist on talking to the branch manager but she did finish the deposit. We have several accounts with Chase. But the arrogant staffers want things totally their way..My read is that the employees are there only for their paychecks. I do not recommend banking at this branch.
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January 2023 by Tanya Duma
The worst customer service ever!!!! Branch manager is rude and disrespectful.Very unprofessional!