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December 2023 by Isabel G.
I want to start this review on a good note that when my grandmother and I visited there really really nice greeters who were extremely helpful. We were on the hunt (in bass pro) for some Christmas gifts and had excellent help from 2 very kind ladies on the floor. They were very informed about where everything that we needed was and helped us find the sizes we were looking for. However when we were checking out we were treated terribly hostile. At the beginning Alexa was checking us out and had a not so nice attitude, my grandmother was trying to use her rewards and I guess Alexa was annoyed due to questions we had about redeeming them. Suddenly another associate Yardley appeared as back up followed by yet another associate Ben. It's was bazaar to have 3 associates trying to "check us out" but they were very rude, hostile and began to shout at us while we were trying to pay. I asked my grandmother that we should hurry so they would stop yelling at us to which Alexa responded very aggressively that no one was yelling at us, while shouting at us. I don't know why it takes 3 people to check out 1 flannel, 1 fishing lure and 1 pack of bait but then yell at my grandmother and I because we had questions about redeeming her points. I live in another state and have never been treated this way back home. I wish I could have given 5 stars to the wonderful people who were amazing help but watch out for those 3... not helpful, kind, or worth returning for.
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October 2023 by Rosie C.
This place sucks. Never anyone in the archery department. They never answer their customer service line... and by THEY, I mean the entire damn store when you call. Their gun department staff are all idiots. GO SOMEWHERE ELSE.
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October 2023 by papi p.
Mostly people were nice but there's people that will make fun of you from earshot. I was there and a nice lady approached me to apply for a card and receive $20 and I figured that sounds good. Only for the boat finance guy (that works for bass pro) and coworker ( who was wearing regular green shirt) 15 yards away to be making fun of us for some while.
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August 2023 by William R.
I think they were more concerned with collecting my brass and not letting me run any steel-cased so I could test the ammo to see how it fed. The woman at the front who checked my weapon was great.
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December 2022 by Natalie A.
Holiday pictures with Santa!Not only is Bass Pro a fun place to shop, we love that they allow dogs and also have free pictures with Santa. They are always SO friendly to us when we shop there and they allow us to bring in our (leashed!) golden retriever and usually give him a biscuit. We love having a fun place to take our dog in to get more socialization also! We always buy a photo package (the free one is a 4x6 with the Bass Pro logo on it) and the package photos don't have the logo so we are able to send our to family for Christmas. If you're in the area, I highly recommend checking out this Bass Pro. It's a fun place to explore with a huge fish tank and a whole outdoor feel. Happy Shopping!
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November 2022 by Beverly Raddatz
I love the people and the sales...I hate their animal husbandry skills. Who ever cares for the tank and fish are lazy...sloppy...insensitive and not worth paying. I used to enjoy seeing the fish and tanks but now it is so disgusting I try to pass by without looking. They can do better...please get these fish healthy and be empathetic to their small lives. Yes I eat fish but I don't intentionally make them suffer!
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October 2022 by Jennifer J.
Joe and Ty were extremely helpful and friendly! They clearly love their jobs. I went in looking for bass lures and they set me up with everything I needed. They gave me tips and showed me what they use when they fish. I've caught so many ever since then! They take their time and make sure to answer all your questions.
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March 2022 by Adelle W.
Wow, I am overcome with emotion while penning this entry. I was a little intimidated because there were so many entrances but then I guess I figured I could just use the biggest one. The writing over the entrance said "for fishermen, hunters, and other liars," which I didn't care for because it was a very otherizing experience and I felt marginalized. upon entering the store though I was greeted by the happy yelps of children and dogs. My party and I needed to locate the restroom and it was a frontier-level quest of unparalleled adventure locating it. there was a map outside the restroom of the United States but I wished it was a map of the store because it was very large. There was a very nice worker who told us where the restroom was and he said it was by the cabin which didn't make sense until we got there which was a fun twist. In the restroom the toilet paper was an adequate balance of softness and strength, which was comforting during these emotionally turbulent times. We visited the fish tank next, and the depths of beauty brought a tear mine eye. We stopped to capture the moment with a photograph and the beautiful spotted gar graced our moment of posterity. When browsing around the ladieswear section I was pleasantly surprised by the softness of fabrics and also the adorable canines wandering in and out of my eyeball buffet. After the others in my band finished their shopping we meandered toward the checkout, where I remarked at the price of the beef and venison jerky. We were able to have a stimulating conversation about the rising cost of meat. This (meat prices) is a topic that I will surely bring to my next campaign. The checkout line I was pleasantly surprised to see a great bowl of men's lip protector. The person who checked us out at the exit was very nice and her tone was befriending. She regaled us with tales of puppies within the scope of her role and it was appreciated by everyone. Upon exiting I was anticipating an oasis at the the pool up ahead, but much to my dismay all that lay before me was emptiness in the form of a rocky pool with not a drop of life giving water. My main opportunities for growth in my review for bass pro shops would definitely be the otherizing entrance and the subpar pool experience. Perhaps a map of the store could also assist your customers who are virgin bassers.
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January 2022 by Rick V.
Great Aquarium, very good sporting good sporting goods store. Kids love it! Inside Gurnee Mills Mall.
