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“Friendly and helpful employees make my banking experiences pleasant and easy. I have had accounts here since they first opened in another location and then built this building. I highly recommend them for all your banking services, mortgage, HELOC, new and pre-owned car loans.”
“My Wife and I got a Home Equity Line of Credit through First American Bank. I cannot believe we waited this long to do this. We were paying around 20% for all our cards and FAB offered us 8% ish for all our cards. They saved us so much money! Sherl from the Gurnee Location was incredible! She was so Friendly, patient and knowledgeable and got us through this so quickly and easily. We would highly recommend FAB and Sherl for anybody that wants a Home Equity Line of Credit”
10AM - 1:30PM 2 - 6PM
6590 Grand Ave, Gurnee
Banks
“Jaylen from Gurnee branch and his staffs always greets me whenever I do any transaction there customer service are well beyond my needs . I also love their customer services. Keep pushing guys ???”
9AM - 5PM
325 Tri State Pkwy, Gurnee
Banks
“ALEC is an excellent local CREDIT UNION. I deeply believe that everything they do is directed towards satisfaction of their members! I had a pleasure working at ALEC for 10 years and I can say this guys do their business in the most MEMBER focused manner! No games, No hidden fees, super easy process! Great place to work and great financial Institution to take care of financial business!”
“I recently opened an account with Associated Bank and have been extremely impressed with their level of customer service and convenience. The staff is friendly and knowledgeable, making the account opening process seamless. Their online and mobile banking options are user-friendly and provide quick access to my account information. I also appreciate the variety of convenient locations and ATMs. Overall, I am very satisfied with my experience with Associated Bank and highly recommend them to anyone looking for a reliable financial institution.”
““MY” banker Susan Freisheim was helpful and listened to me. Doesn’t always know how to do something for me, but she finds the answers! Other big banks frequently don’t LISTEN! Or the people don’t seem to care. Thank you: SUSAN”
9AM - 6PM
6409 Grand Ave B2, Gurnee
Banks
“Shada is very knowledgeable & also provides a great customer experience & is also extremely knowledgeable in her field with valuable information and straight to the point definitely a go-to banker for any questions with direct answers definitely an expert business professor.”
“A family member had an emergency situation. Thankfully I’m in a position to help. This has been my bank for eons, and Thomas was able to help me secure a loan within 10 minutes. Thomas, in Gurnee, is an amazing banker and took excellent care of me & my family. We can’t rave enough. We appreciate you, Thomas. Thanks again!!”
“Great place..friendly staff I never have a problem here..if there's a wait is usually not long...give yourselfs self time to do the banking there's others with not a simple transaction one has to be aware of that.”
“I might have agreed with some of the other reviews until just recently.... They often seem understaffed.... However having been helped by Michele, a banker, recently I will say that not only was she super knowledgeable but very helpful and extremely kind. If there were more people like her not only at this branch but everywhere, the world could be tad nicer. Thank you for your Stellar service.”
9AM - 5PM
6495 Washington St, Gurnee
Banks
“This location is friendly, kind and knowledgeable. Nancy M was helpful beyond measures, was able to guide and assist me in a timely manner. Quick and efficient, wish every branch had a team similar to the Gurnee one.”
“I contracted Covid on 10/4/21 it left me with severe side effects. I was able to talk by end of December and I called the bank’s financial hardship department for help in paying since I had lost my job and couldn’t work for months. They told me that if I could pay $209 by the 18th of January it would help my credit. The person I spoke to put the payment thru on the 31st and the next day my $9 in my checking had turned into negative -$199. I have no money and I don’t start my job again until the 10th. You decide what this banks worth is. The worst part was the person who answered my call in regard to this said “and what would you like ME to do ?” He told me to call them back again and it’s been 4 days. The next person told me to remain professional and all I said was I hadn’t and wouldn’t eat tonight. Apparently that was offensive to this person too.A financial hardship program helped me get back on track with the bank. FYI to all. .”
“Thank you Hifza Malik for your fabulous time and help for setting up my online banking.Prior to visiting your branch, I went to a huntington branch on green bay Rd and they treated me very bad and the customer service was very poor up there.I would say this branch has best professional, knowledgeable, patient and friendly tellers.”
“A customer service representative named Loraina (sp?), just helped my elderly mother negotiate her bank account. She was excellent and let my mom get a full chat out of her :) Really nice lady, wish there were more people out there like her.”
9AM - 5PM
6400 Grand Ave, Gurnee
Banks
“I went here today for advise on what to do about an online harasser who was buying things with my account. Chris Rama, the vice president, was very friendly and helpful. I’m sure that they don’t get a question like that all of the time. Thank you, Mr Rana.”
“Just came into make a transaction today. It was nice. They effectively get the job done and are friendly. This was probably one of the first BMO banks that I have seen be very nice like this in last few years. Probably the quickest and most attentive service from BMO Harris I have ever seen since 2020.”
“I've been using Consumers COOP since 2000 not just for banking but for all my loans. I have never had an issue that couldn't be resolved with a simple phone call. They are always efficient and professional. No hidden fees and often the best loan rates.”
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“I recently opened an account with Associated Bank and have been extremely impressed with their level of customer service and convenience. The staff is friendly and knowledgeable, making the account opening process seamless. Their online and mobile banking options are user-friendly and provide quick access to my account information. I also appreciate the variety of convenient locations and ATMs. Overall, I am very satisfied with my experience with Associated Bank and highly recommend them to anyone looking for a reliable financial institution.”