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December 2023 by Jim L.
I have used this car wash on a number of occasions and thought it was an okay value, does a decent job. It does get busy at peak times and I simply go elsewhere when that occurs. I had an incident there yesterday. The track that pulls the cars through apparently broke and we were stuck with a number of customers in the middle of the wash. I didn't know there was a problem until my car bumped the car in front of me (no damage to either car thankfully) It took a few minutes for the business to shut down the wash and help us out, one of the workers said go and park and we will sort it out. I parked and went to the business office. On the way I asked one of the workers if this was a common occurrence and he said "no, it hasn't happened for a month now we thought it was fixed". Once in the office the (I presume) owner ignored me until I asked if I could get a refund. It's not worth reiterating the idiotic conversation I had with him where he asked me to prove I had bought a wash but once we were past that ridiculousness he said he had a few cars ahead of me in his computer system to clear out but would refund me. Never once did he say "so sorry for the inconvenience is your car okay?" Well that is until I prompted him and got an insincere response. As of today the business has not refunded my money.
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December 2023 by Mimis H.
Hands down best vacuum quality, my car left looking like a brand new car even though I don't reside there I recommend this place. Price: Affordable Any discounts: If you a new client they offer via Yelp just check in and use your code when you are about to use their service.Value: Great
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November 2023 by Kelly R.
Love this car wash. The people are friendly and my car comes out clean! Vacuum station is great. They have after dark specials too.
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November 2023 by R. B.
Great car wash. Cheap if you need a basic wash. It is packed with cars in a Friday evening. It was one of the few car washes that dried nearly everything on the car
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October 2023 by Meena A.
I have been a customer of LBG for about 5 years now. I visit, pay, use their services and on my merry go lucky way. Unfortunately, that wasn't the case today!Recently, I moved and I have to park under a tree. This has led to there being leaves under the hood. I finished my wash, went to their service stalls and proceeded to vacuum under the hood.Justin an associate and representative of LBG Express comes up to me and tells me that the "vacuums are for interior only!!!" I nodded my head in acknowledgment and awaited him to move from in-front of the vacuum bay/hanger. I have a low voice and didn't feel like talking over the noise of the vacuums running!I don't know if he took this as me being defiant or some sort of Napoleon complex kicked in, but he states "I ******* said vacuums are for interiors only." With a psychotic look in his eyes! I have a family, kids and a future to think off. He might or might not have something going for himself, but one day he might meet someone that will deal with his horrific customer service if he doesn't get it together soon! He was ready to fight, he was waiting for me to say one word. Palms fisted and ready to throw blows and go toe to toe!I asked for Kevin the manager and explained to him the situation at hand. I'm not sure if he understands he has a liability in his associate, Justin! I tried stating this to Kevin that one day Justin's superiority complex will cause a lawsuit for LBG, but all Kevin seemed to think about was my opening statement which was "I vacuumed under my hood..."! Not sure if Kevin understood the issue or just doesn't have any customer service skills, ethics or comprehension of the value of a customer, but all he told me was "Okay next time don't do that again"! That's when I understood he was probably proud of his associate, again not fully comprehending the situation at hand and wanted to make sure I fully comprehend that I'm not allowed to use the vacuum under my hood. It's very unfortunate and I hope someone with some authority at this wash has a talk with Justin and explain to him that he can't talk to customers in this manner, regardless if their breaking some sort of unwritten rule!
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October 2023 by Chuck F.
This is the best car wash in Long Beach. I have been coming here for almost 3 years free vacuum customer service is great thank you guys.
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August 2023 by David G.
Yo this place is great. My truck cane out looking so clean. I was not expecting it to look near Detailed but it did. I got the basic wash and it looked premium. I highly recommend this car wash the prices are great and the results are too.
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June 2023 by Myesha K.
Hands down, my favorite drive thru car wash!!!After taking weeks off neglect and abuse, my care always comes out spotless.My car is small, and their brushes still manage to clean every part.
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February 2023 by Joe W.
We've been going to this car wash for a year now. My car always looks good after wash and do a self vacuum and dry my car.
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January 2023 by Philla S.
This place honestly sucks. I got told to clean the inside of my car somewhere else when the people next to me had been there longer than I have. Make it make sense.
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January 2023 by Jenna W.
With the Yelp coupon, you can get a simple $7 car wash and free vacuum after. They give you a wipe as well for your interior. Been coming here for years and still my favorite!
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October 2022 by Donna B.
This is my second time at this car wash. Good value for an economy wash. Usually economy washes are not that great. This one cleaned my car very well and removed tree sap. Check in and you'll receive a dollar off your purchase. Pros: Cleans cars well and line moves very quickly. Con: the vacuum area doesn't move as quickly and you have to wait in line to vacuum car.
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October 2022 by Evelyn A.
I have a dog and this place is great at managing to get almost every single hair without me having to get a full shampoo like other places I have gone in the past. The attention to detail has been consistent since I started coming here and they make my car look brand new. I will continue to give my business. Highly recommended.
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October 2022 by John G.
I ended my membership because I moved, but this place was awesome. They tape down your rear windshield wiper, give you a free wipe single every time, and are well organized.
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September 2022 by Shanell C.
I have been coming here for years. I really liked the car wash, but after this. I will NEVER RETURN. DROVE MY PRETTY MUCH NEW X4 THROUGH, MY GLASS WAS DINGED IN A FEW PLACES. I saw it immediately after exiting and told the office crew. Now, I know my car like I know my lipgloss. It is perfect. No dings, no chips, nothing. So, I am 100% sure this ding came from driving through this car wash on this day. I asked them to check the camera's footage of my driver side window while I paid. Of course they said they did, but no Bueno. They did not see the window. Hmmmm, so you can see my money, but not my window. Needless to say, I will be paying 400 to get my window fixed by the dealer. Really sad. I was a fan. Long story short, don't expect any accountability if your car is damaged here. BEWARE.
