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November 2023 by Gee Em Kay
My family and I took a long drive to Chicago to see my son graduate from Boot Camp. Your Navy Lodge came highly recommended so we decided to book our reservation with you. During our drive, the day I was going to arrive, I made a phone call to the Navy Lodge, where I asked if we were able to do an early check-in since we would be there shortly. We were told yes. Upon arriving to the Navy Lodge, I walked up to the front desk where an extremely rude employee disregarded me standing there, and when I kindly asked her if we could check in, she rudley stated how we would have to sit and wait. I told her I just called somebody and they said that they can do an early check-in because there was a lot of rooms available. She’s then rudely stated that there was no rooms available. My son then asked if he could use the bathroom and she rudely rolled her eyes and walked my son to the bathroom while huffing and puffing like a small child.When we finally were able to check in, we went to our room to find someone’s hair all over the bathroom and on our beds. We smelled cigarette smoke the entire stay where we were told there would be no smoking. There was someone’s old food left in the fridge. And there were pebbles on the carpets. The room had a very odd smell. When my sailor came to the hotel with us he said good morning to an employee who totally disregarded him and kept walking.When I made the reservation, I used one card to make the reservation. When I arrived I wanted to make the payment with another. It was a mix up and now the payment was taken out of the wrong account.I was a little disappointed. The breakfast was eh but the families staying there were great. I was happy the drive was so close to pick up my sailor from the navy base. I would hope in the future that the rooms be double checked for cleanliness and the staff be prepped to interact with customers a lot more professionally and courteously. For a place representing the Navy families I would’ve thought things would’ve been different.
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October 2023 by Casey Johnson
LOVE THIS PLACE!! Staff is incredibly nice. We opted for the room with the kitchenette and it is fabulous.
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October 2023 by Nichole Mickelson
Wonderful place to stay and the staff goes above and beyond for the guests. Highly recommend
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October 2023 by Mavonnie Deitz
Great staff and accommodations! The beds are extra firm.
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October 2023 by Amber
I can not recommend this facility enough. I stayed for 3 nights for my daughter's PIR. I had never been to Chicago and was feeling very anxious about the next few day's events. Everyone, and I mean everyone was extremely nice, helpful and courteous. Tony the shuttle driver is amazing. Please, if your in town for the PIR take the shuttle. They do not have to wait in traffic with everyone else and will drop you right off at the gate. The room was clean and comfy. The coffee was delicious and they offered a lot of different options for breakfast. They also live streamed the PIR in the lobby which was perfect for my mom and son to be able to eat and watch. I'm so grateful for the wonderful experience I had. Not only with my new Sailor but that I chose to stay here. If I ever have to come back, this is where I'll stay . Thank you so much Navy Lodge!!♥️
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October 2023 by Princess M.
Complimentary breakfast in the morning. Very clean hotel and friendly and helpful staff. It was very nice staying here and you can tell they actually care about your stay in their hotel.
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September 2023 by Jolene Myers
This place was great! Great price, friendly staff, nice room with a full kitchen.
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September 2023 by David Trevino
Great place,,take the shuttle to and from the lodge for graduation, we did there were over 1000 kids graduating and twice as many going to the graduation,,I took my own grill to grill in the evening and in the morning for breakfast but they do have a patio you can use with a grill too,hanging an anchor with the last name and division is also a navy tradition, this one was our there were many different kinds,,they give you a list of places to go and dine,we did go to one called the Wildberry for breakfast and it was very good,I recommend it,, there is also a navy meet and greet I don't think it's associated with the lodge but it's something I would also recommend going too as well,you will meet parents for the same division of your kids,,Congratulations to all navy parents
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August 2023 by Brandon Ownbey
Navy lodge was so great to my family over the last 4 days I just wanna say thank you anything we needed they helped with a smile on there face I would especially like to say thank you to Mrs Margaret she is great !! Thanks again for all your hard work Navy lodge
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August 2023 by Chris T
Recently stayed at hotel and rooms had bugs! Front desk was notified and nothing was done. We had to go to the front desk and complain. They sent maintenance to clean up the bugs and that was it! Will never stay here again!!
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August 2023 by Dorothy Zeller
Employees were so helpful and very nice They had a hook for the door. Room clean. Laundry room clean you even get a complementary box of Tide . Will recommend this place. Close to graduation and have a bus take you to the graduation and bring you back. Great place thank you for your great staff.
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August 2023 by Derek Beaver
Make sure you don't leave anything valuable in your room when you check out. Room service will find it and they won't let you know about it. I left a Tempurpedic pillow with a green pillow case. Housekeeping took the pillow case off and put it all in the laundry room. When I went to ask the front desk if they had it in the lost and found, they checked and said no. I went back in again and checked myself. Finally I asked if it could be somewhere else, then they found it in the laundry room. Management needs to do something about this dishonesty and lack of customer service.
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August 2023 by Jamie L.
Okay so This hotel is still awesome, but my last stay rubbed me all the wrong way. Firstly this trip we stayed in room 116 which is VERY close to the breakfast area. Next time I stay I will specifically ask to stay far away because holy crap is it loud. I don't know if it was just this weekend or what but they were loud until 10pm and then from 6am onward with breakfast. I'm talking hootin and hollering loud. As a light sleeper, this sucked. Speaking of breakfast it just keeps getting worse. The waffles are now these super sugary premade prepackaged things. The eggs are prepackaged now as well. The fruit selection is worse and the pastries they served were basically stale. The juice was good I supposed but it's hard to mess up prepackaged OJ. The coffee was terrible and full of grounds. The bathroom had pink slime on the shower wall. When I was checking out I informed them of this and they just shrugged their shoulders. I know it's from the hard water and being wet, but I also know if you clean it then it doesn't just build up in a day or even two. It takes a good while. The "best" part of my stay however was when someone gouged the crap out of my car door. I had to fill out a liability form, get someone from asset protection to come look at my car, and get the Navy police from the base to come over. This, of course, took quite some time and delayed us almost 2 hours. Wouldn't have been a huge deal if we hadn't been driving so far with a small child. I still haven't heard back from the Navy Lodge or the Navy police about my car or what I'm supposed to do. I get that crap happens, but when blah. They need to replace some of their beds, keep guests more quiet in the common areas, and consider bringing back the waffle maker. It wasn't amazing, but it was sure better than what they have now. Maybe I should just start staying at La Quinta instead.
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July 2023 by Colleen Ryan
Just checked in - seamless and easy. Front desk attendant, Margaret, is superb and pleasant. Room is clean and spacious. Area seems safe - we are all very grateful. What a warm welcome - thank you.
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June 2023 by M Johnson
Me and my family went there for a funeral. But this place is Amazing! I mean.. comfy bed, Netflix and YouTube, some usable plates, bowls, forks, spoons, cups! I always kinda like sitting in the blue chair! And the kitchen is so beautiful!
