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April 2024 by Adriana Flores
Dont get a loan from Navy Federal they lie and interest rates shoot up. After getting quoted 4.5 or 5.5 and ending up with 5.49. After purchasing my vehicle they shoot up to like 7.5 and say they reserve the right to change rate at any time. You are better off getting a loan elsewhere. Save yourself the headache.
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July 2023 by Larry T.Lover
Reviewer Josh B is correct: “There is no Navy Federal at the golf course location. Do not go here. If you have credentials to get on base go to the Navy Federal at the main gate. If not go to the Navy Federal in Gurnee. There is also a Navy Federal ATM located at the Navy exchange on Green Bay road if you do not need to go inside.” At the golf location and spoke with the manager. Need to change the status to permanent closed.
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July 2023 by Josh Barber
There is no Navy Federal at the golf course location. Do not go here. If you have credentials to get on base go to the Navy Federal at the main gate. If not go to the Navy Federal in Gurnee. There is also a Navy Federal ATM located at the Navy exchange on Green Bay road if you do not need to go inside.
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July 2021 by Jermaine W.
Great customer service! I visited the Brier Creek brand and they were awesome. Short wait time and very clean facility.
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December 2020 by Brad Hill
Don't waste your time at this branch. They have no clue what there doing, believe me!
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August 2020 by Tom Lindsey
Very professional service to customer essentials.
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April 2020 by Tommy Drew
Very professional service to customer essentials.
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March 2020 by Tea C.
Have been with NFCU for 20 years. My children have accounts I set me up when they were young. No issues that were not solved to my satisfaction.
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September 2019 by Kimberly Johnson
All I can say is the best, excellency, very courteous
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August 2019 by Casper Johnson
The web site needs to tell members how to find NFCU at Great Lakes. GPS tends to locate ATMs.
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May 2019 by Jennifer W.
This is a terrible bank that preys on Military families. There Consumer reviews are terrible. My father-in-law had his accounts here. I was his POA and Executor. They refused to allow me electronic access and with so few branches is was virtually impossible to do his banking during his 5 months of hospitalization prior to passing. They also did not advise him to name a beneficiary on his IRA which caused the family to have to scramble to cover his funeral costs as well as froze the funds through a probate process. No one explained to my father-in-law the ramifications/benefits of naming a beneficiary. They also will give you different answers depending on who you speak to. I have worked with many banks and estates and never had the issues I had with this institution. Our servicemen and servicewomen deserve significantly better that this institution offers.
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August 2018 by Matthew
Thanks for declining my transactions despite me telling you not to. You guys are terrible.
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July 2018 by Christian B.
NFCU your rates are incredible but your service is terrible compared to USAA. Was in the Navy for 20 years and 6 months before I retire you ask me if I want to switch my checking to active duty checking. Seriously? Furthermore I currently have a mortgage application with you. However, I call and call and cant get the person who is appointed to me to help me but i get calls and emails of other people on behalf of that person that are willimg to help. The problem is thay also dont follow up or email me after i tell them to email me so i can give them the new information for my loan. Lastly, why am i dealing with 3 different people for my loan. I am so confused to who is actually processing my loan. Ive been with you since I was 15 and you treat me like I just started with your organization or I am with wells fargo.
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June 2018 by Matt
Thanks for declining my transactions despite me telling you not to. You guys are terrible.
