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June 2024 by Gloria Porter
Staff always so friendly.and helpful!
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May 2024 by Renee Sas
Bank teller Nicola (unsure of the spelling) was highly unprofessional, started talking in a negative tone and hung up on me when she couldn't understand what numbers I was trying to tell her. It's unfortunate to have someone that answers calls be so negative and not polite. Went to the Gurnee location to close my account, the Grayslake location needs to work on their customer service as this isn’t the only time the workers unfavorable attitude shined bright. The managers here are however kind and polite.
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October 2023 by Bri Bri
PNC BankFantastic staffNever long lines you're in and outI really trust this Bank
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September 2023 by Johnny Five
Very nice and clean place. Nice employees. Helped us out fast and efficiently. Thanks Frank and the rest of the staff
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June 2023 by Conor B.
The atm is broken once a week and they take days to fix it. Worse bank in the state!! I hate this bank
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May 2023 by Gera Murillo
A friend gave me a personal check from pnc bank, so I went to this location to cashed and they want to charge me 2% of the amount of the check. It was 38 dls. NO WAY!!!!!
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March 2023 by Nicholas (I am in 3rd place)
Very friendly staff that sees me as valuable more than the money they handle. That said, the bank is highly effective in dealing with your money via online, in-person and drive-thru.
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March 2023 by Nicholas (Nick)
Very friendly staff that sees me as valuable more than the money they handle. That said, the bank is highly effective in dealing with your money via online, in-person and drive-thru.
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December 2021 by Dianne Kretschmer
The people at PNC bank in Grayslake Illinois are always helpful and check your transactions at the drive-in and inside the bank. The bankers are always willing to help you and solve any problems you may have. Thank you for your advice and services.
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December 2021 by Howard Novak
Always slow service. Atm ate my money here twice, both times had to go in, explain the issue, then wait a few days for my money to clear again. When using the drive through with a teller, if you send money over for deposit they send over a slip to have you fill it out, even if nobody else is in line. How about you fill it out yourself, or maybe, just maybe, put the slip in the container to begin with like every other bank? No wonder it takes so long to get something done, every interaction has an extra step... Planning on closing my account here, just need to find a bank that's close to Grayslake downtown... Awful branch.
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September 2021 by Howard Meis
Always slow service. Atm ate my money here twice, both times had to go in, explain the issue, then wait a few days for my money to clear again. When using the drive through with a teller, if you send money over for deposit they send over a slip to have you fill it out, even if nobody else is in line. How about you fill it out yourself, or maybe, just maybe, put the slip in the container to begin with like every other bank? No wonder it takes so long to get something done, every interaction has an extra step... Planning on closing my account here, just need to find a bank that's close to Grayslake downtown... Awful branch.
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September 2021 by skippys vr4
I have banked at this branch since 1998. Always professional and never any issues.
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June 2021 by Brian Miller
Bill and Monica were extremely helpful and accommodating in acquiring and setting up my loan. Very personable and knowledgeable bankers. I am glad to have chosen PNC for my banking needs.
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June 2021 by randy shrewsbury
They always try to hit you with hidden fees after having accounts for years w them. I had an over draft fee on my father's account who recently died I had to argue w them to take fee away. Avoid this bank at all cost.
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August 2020 by Alex Z
When I ask to withdraw $2000... I shouldn't have to explain my reason or what I plan to do with it. I have over 50K in my account. If I request to remove it all, don't tell me you need "manager approval." This is our money that we deposited, not yours. You can't believe how angry this interaction made me. Definitely did not give me confidence in banking with you. Or is it just this branch??
