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November 2023 by LaShunda P
Nice hotel. Clean rooms. Slept well. Good customer service at front desk.
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November 2023 by Sabrina St Martin
The rooms were really nice, but the pull out couch mattress springs could be felt. The pool could use a makeover but was adequate. Great service at front desk. The GPS was a bit off for turning into the hotel.
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November 2023 by Kathryn Holbrook
I was a little iffy because of the reviews. We went to visit my daughter who is on base. So I’ll say this, great location to the base. It was quiet, the coffee was amazing. We were on the 3rd floor, the tub drains just fine. Water was available in the lobby all day. The pool is a bit outdated so the water is not a green color it’s an old pool and was just fine. The entrance is indeed on the other side of the median so if you’re coming from one way you do have to turn around to get in. No big deal, you drive less than a minute to turn around. Oh and the tv had basic channels which was just fine as well. Thanks for a great stay, would for sure stay again.Rooms: Nice size, had a king size bed with pull out couch.Nearby activities: That pizza place in the plaza by McDonald’s was really good. Rosatis I think it was. Close to six flags and within 25 minutes of base depending on traffic.Safety: I own a KIA no one bothered it.Food & drinks: Good variety for breakfast, only ate there one day but food was great. Also, that coffee was great which does not happen very often at hotels, I’m picky with coffee.
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October 2023 by Lyle Gross
I travel a bit for work and this is one of my favorite stops. Good size rooms with a fridge. Front desk people are awesome. It's nice to see the same workers each visit and they even recognize the regulars. They are making even more updates to the flooring. The market area in the lobby is actually affordable as well. Great hotel.
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October 2023 by Dan Bartlett
Comfort is not my usual choice of hotel, but I stayed here for a night when taking care of some family stuff in the area. The room was clean and it was quiet, so that was great. Unfortunately, the smart TV was too smart for whatever hotel cable service was supposed to be on it. I happened to have a Fire TV stick in the car, so I plugged that in to watch. This was a pain.One more thing, and I'm not sure what can really be done about this, but there is a curb in the middle of the road in front of the entrance to the driveway to the hotel. This seems like a small thing, but you have to pull a U turn if you're coming from the east to get in. If you are leaving and plan to go west, you have to go east and turn around somewhere.
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October 2023 by Britton Frankel
One of the worst experiences for a hotel we have had In a very very long time.I can understand renovations… but the lack of care, compassion, and basic customer service on top of rough accommodations are very unbelievable.Our 1st interaction was with an older lady with blonde hair whom we greeted (traditionally being welcomed in to a hotel is a basic …)but she seemed confused… basically and awkwardly waiting for us to start talking. We checked in and we’re basically huffed along with our check in.We were tired and the kids were tired from a long flight and wanted to get to bed.We looked for sheets for the pullout couch and to no avail were any available. Because of the rude interactions at the front desk and trying to get the kids to sleep we sacrificed a sheet off both the beds to get the pullout couch setup for our youngest.In trying to get to bed the hvac unit made crazy noises all through the night like something was inside the unit banging around.The pillows were also the wildest mini square pillows I have every seen in my life.Pool had enough chlorine to kill an ox and I had to use a ton of eye drops after being in it to re hydrate my eyes.The hot tub looked like it had enough algae on the bottom of it to create a soft carpet for those that dared to go into it.Breakfast was ok but the fruit flies were always hanging around.The shower had zero pressure… it was so bad we all opted for baths instead… and washing our hair under the tub faucets.All this on top of paying rates that are higher than what we have paid at places four times the value and overall quality of service.They look like they have maintenance and updates going on but safety wise exits were blocked amongst other safety concerns.Definitely not a good experience
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September 2023 by maria vega
I was very disappointed I booked two rooms . Both rooms the water was taking long to drain out of the tub. We waited 30min for the water to completely drain out. And the next family member to shower. I did hear complaints of other people saying the same thing about the shower not draining properly so it sound like they haven't taken care of this issue. I dont recommend this place.
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August 2023 by Niti Shah
amazing stay! room was splendid, staff was incredibly attentive—truly a 5-star experience. The room was luxurious and clean, the team went above and beyond. A memorable experience, I highly recommend it.
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August 2023 by Stephen Rauch
I've stayed at this hotel a few times before over the last 5 or so years as family lives nearby. This trip, however, the hotel didn't meet expectations and in current situation I would not revisit.We arrived late in the day after a long road trip. After 3 in the family had showered, my wife alerted me to the fact that the bathroom was not really clean, having found hair in on floor by the tub. (not matching any in the family.) As it was late, we decided to ask the front desk the next morning to have the bath cleaned and floors cleaned.The next morning we did so and were assured it would be taken care of. After returning later in the day , the towels were changed but the hair remained. Also noted that the tile floors in both the bed and bath area were stained and not the cleanest.I spoke again to the front desk in person to Dawn and Ashat. I requested a night credit for the inconvenience. I was told that the mgr., Prit Soni, would contact me in the morning. I also noted to them that the hotel condition had deteriorated, carpets looking dingy, hallways not vaccuumed with same trash as the day before. I explained that I was leaving at 4 or so in the morning, but that he could call. I later received an adjusted room bill $-40.00. I found this unacceptable.Also to note, elevator seems banged up with broken tile. Breakfast eggs were rubber and inedible unless steamed for days is your thing.Maybe they'll get their act together. I'm not waiting.
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August 2023 by krystal bruce
Location was kind of hard getting into personally think it needs to be lit up more at the main entrance , the service was iffy. Front desk lady on Friday night gave us kind if a hard time being with a wedding party and made a rude comment when asking for pillows and few other things. The pull out couch in my room was absolutely disgusting had blood stains and a big yellow patch in the center of it. I wouldn't let my kid sleep on it I went n bought a air mattress vs my kids sleep on it.
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August 2023 by Beto Flores
The room wasn’t super dirty, but our air conditioning unit was super dirty and moldy. We stayed here for 2 nights with our baby, and obviously we don’t want her breathing in mold. They don’t move furniture around to clean beneath and behind it either. The lobby and hallways reek of marijuana constantly too. The room was 303 don’t stay her.
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August 2023 by Akshat Shah
It was really very very good and was perfect for every people. I really liked the staff who helped me to find a best room with price and affordable for everyone. Also this hotel give to discounts for navy,AAA also seniors discount. Liked the breakfast room and food quality. Also liked the pool and hot tub in there. I was stayed for my navy graduation it’s was really good they also provided to shuttle service for navy base anddd its complimentary. I will sure come back soon…..also I want to share my room picture its really so so so good room. manager is really good and all staff was really perfect. thank you for your help everyone
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June 2023 by Leslie McGlown
This hotel has a no pet policy but the owner has a big labradoodle who’s not very friendly. As I walked into the hotel after work the dog was lunging at me and barking. How can you tell your paying customers no dogs are allowed but you parade around with a pet of your own. Practice what you preach. On top of that the pool and hot tub has not been cleaned in quite a while. I say this because of the smell of the chlorine is very strong indicating that they need to be cleaned and the bottom of the pool and hot tub are a dark grey and there’s stuff floating on top of the water. I will Never stay here again.
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June 2023 by Ernest R Williams (Randy)
We had problems with our FIRST ROOM. They were rather minor but still present. It was if the hotel gave the lower ranked rooms to those who booked via 3rd party. They did offer us another room at a 25% discount. In the SECOND ROOM, 1) the tub had a stopper, 2) the small refrigerator had a freezer, 3) the closet was bigger, and 4) all channels on the TV worked. These were all the problems we had with the FIRST ROOM. Again, no big deal but still these little things do seem to add up. Is you're looking for a PERFECT ROOM, look somewhere else.
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November 2022 by Liv L.
Me and my best friend traveled all the way from Washington State and stayed here for one week for my husbands Navy Graduation.We were so well taken care of and appreciated all the amenities that came with our stay. Our room was comfortable and clean. The water was hot. Our housekeeper was so polite and greeted us every morning as we made our way down to breakfast. Most importantly, even so far away from home, we felt safe every night.Thank you Comfort Suites. You'll always be a part of our Navy Graduation story. If we find ourselves in Grayslake again. We will definitely be booking with you.
