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December 2023 by Lauren S.
I got off work today and went to Weber Ford and immediately was greeted by Chris Phillips. This man made my night wonderful and sold me a Bronco Badlands the car I've been wanting forever. Chris made the experience so nice and easy he talk to me the whole time and explained everything so thoroughly. I will go back again in the future for another car or for friends and family and shout out to Matt the finance guy he got the best rate for me and the best loan company. I can't say enough nice things about these guys I've been to a lot of car places and never been treated so GREAT!!!!!
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October 2023 by Twiggy M.
Bought a car from them for it to be in the shop two weeks after, gave me the car back with it being hit while in their care, wheel bearing busted whenever that was never a problem, wouldn't provide me a rental for the time my car was in the shop and still till this day dealing with car problems but never call me back except the one time they did they called me a Karen whenever they are the ones who sold me a bad car that needs a new engine but fail to contact me back or help me solve this issue to where I'm going to different dealerships to fix this issue. DO NOT buy a car from the ford side of the dealership cause all they do is screw you over and let you deal with it on your own!! And yes I bought their in house warranty and that still did not do any help, do not waste your time or money with this place
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October 2023 by Gary P.
I have purchased all of my vehicles from Chris Phillips at Weber Ford. Always a great deal and great experience. I highly recommend them to anyone looking for a new and used vehicle.
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August 2023 by Sarita Williams
Awesome job on my water pump so far so good
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July 2023 by Thomas Heck
Always great
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July 2023 by Google user
Worst service department I’ve ever encountered (and I manage a fleet of work trucks). Do not trust the service technicians to work on my lawnmower let alone my truck. Rear differential had a visible leak, they clean it off and said they couldn’t validate the leak. Told me they’d charge a $99 diagnostic fee that turned into $450 charge for not fixing the issue. $450 is what it should have cost to fix the leak. Now I’m taking it to Auffenberg in Ofallon to fix the same leak for $50 deposit under my extended warranty. Just go to Auffenberg and do not deal w these crooks.
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June 2023 by Brad Harmon
Worst service department I’ve ever encountered (and I manage a fleet of work trucks). Do not trust the service technicians to work on my lawnmower let alone my truck. Rear differential had a visible leak, they clean it off and said they couldn’t validate the leak. Told me they’d charge a $99 diagnostic fee that turned into $450 charge for not fixing the issue. $450 is what it should have cost to fix the leak. Now I’m taking it to Auffenberg in Ofallon to fix the same leak for $50 deposit under my extended warranty. Just go to Auffenberg and do not deal w these crooks.
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June 2023 by Brad H.
Worst service department I've ever encountered (and I manage a fleet of work trucks). Do not trust the service technicians to work on my lawnmower let alone my truck. Rear differential had a visible leak, they clean it off and said they couldn't validate the leak. Told me they'd charge a $99 diagnostic fee that turned into $450 charge for not fixing the issue. $450 is what it should have cost to fix the leak. Now I'm taking it to Auffenberg in Ofallon to fix the same leak for $50 deposit under my extended warranty. Just go to Auffenberg and do not deal w these crooks.
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April 2023 by Dàvid Miller
Went there on a Sunday looking for another pre-owned vehicle, closed on Sunday, couldn't find any pre-owned vehicles on lot
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March 2023 by Colby M.
I paid $413 for a rear diff service.I went in for rear diff issues(howling) I got my truck and invoice back and seen they removed the fluid inspected then re filled it. I drive around the block and notice the sound is worse. They did not correct. The invoice said it was "caused by" rear diff with water in it. "Everything appears to be in good shape" though. The tech came out and spoke with me and said it was actually caused by tires. That wasn't mentioned in the invoice. It says "tires checked and ok". Then he says it may actually be because of my breaks, those were also checked and okayed. All of these possibilities, but the invoice said it was "caused by" rear diff. They have no other explanation than I "submerged" my vehicle in water. When I haven't. I have premium coverage and Ford ESP and the original ford dealership I bought my truck from both said to leave negative reviews on this place until they refund me my money or correct this issue for free now. I called back Friday to speak with a manager and was told I'd get a call back shortly. I called back after "shortly" and found out the manager left for the day. I'm supposed to receive a call today, but it's noon and I doubt they remember me lol . I don't write reviews, but I'm stuck with a howling rear diff and an empty bank account i could have saved at valvoline. Valvoline will do your diff for 80 bucks btw. As a customer they really put it to me lol do not recommend coming here or buying premium coverage from ford bc they will find a way out of paying for anything on your vehicle.UPDATEThey called me back to correct the issue. There is something wrong with it, but we don't know what is. I rescheduled it for Monday, but realized I can't pay for two repairs in a month lol squeezed the last dime out of me.Thank you for reaching out and trying to correct, but it's too late I spent $413 on my truck last week.
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March 2023 by Gregg Austin
They don't tell you're scheduling a drop off time, rather than a service time. This leaves the rent coverage on most extended warranties useless.Been through this a couple times.
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August 2022 by Krista M.
I worked with Chris Phillips. Chris was great and worked with me from beginning to end. He was attentive to my concerns and I felt he really listened. I recommend asking for Chris if you're in the market for a new or used vehicle.
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October 2021 by Amir Sehic
First of all, don’t believe a word they say. They will say anything to try to get into your pocket. If you have warranty work, don’t take it in. They will tell your car is not covered and will want you to pay out of pocket. Even if you have confirmation that it should be covered. I took one of my trucks in for front tires and an alignment, my truck came back driving worse.. steering wasn’t even straight anymore. Do yourself the favor. Stay away!!! You will be out of money and your car will not be fixed. Nobody is willing to help you unless you are there to pay a bill!!
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October 2021 by Ginger Daniels
I have bought several vehicles here over the years, and i have always used their service department to have my vehicle fixed if needed. As always fast friendly knowledgeable and my car was fired n a timely manner
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October 2021 by Thomas Albert
Easy drop off, was ready on time, and the performed service was great.
