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February 2024 by Flow_ R.
Working with Chris Phillips at Weber Ford was the best experience ever. He is so personable and helpful. If you are looking for a vehicle please visit Chris. The best experience hands down all the way through !!!!!!!!!
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November 2023 by Richard J.
One of the most welcoming and friendly dealerships I've been to. Chris was a great help and gave us really good guidance. Very happy with our experience there and gave us a great deal on our purchase.
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October 2023 by Twiggy M.
Bought a car from them for it to be in the shop two weeks after, gave me the car back with it being hit while in their care, wheel bearing busted whenever that was never a problem, wouldn't provide me a rental for the time my car was in the shop and still till this day dealing with car problems but never call me back except the one time they did they called me a Karen whenever they are the ones who sold me a bad car that needs a new engine but fail to contact me back or help me solve this issue to where I'm going to different dealerships to fix this issue. DO NOT buy a car from the ford side of the dealership cause all they do is screw you over and let you deal with it on your own!! And yes I bought their in house warranty and that still did not do any help, do not waste your time or money with this place
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October 2023 by Gary P.
I have purchased all of my vehicles from Chris Phillips at Weber Ford. Always a great deal and great experience. I highly recommend them to anyone looking for a new and used vehicle.
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June 2023 by Brad H.
Worst service department I've ever encountered (and I manage a fleet of work trucks). Do not trust the service technicians to work on my lawnmower let alone my truck. Rear differential had a visible leak, they clean it off and said they couldn't validate the leak. Told me they'd charge a $99 diagnostic fee that turned into $450 charge for not fixing the issue. $450 is what it should have cost to fix the leak. Now I'm taking it to Auffenberg in Ofallon to fix the same leak for $50 deposit under my extended warranty. Just go to Auffenberg and do not deal w these crooks.
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March 2023 by Alex Reinhardt
If you care anything about your vehicle do not take it to Weber Ford. They will damage almost every surface in you vehicle. They did eventually replace the side on the seat, but not until you have to push them to fix it right. They "tried" to "fix" it and it looked worse then when they first damage.
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March 2023 by Colby M.
I paid $413 for a rear diff service. I went in for rear diff issues(howling) I got my truck and invoice back and seen they removed the fluid inspected then re filled it. I drive around the block and notice the sound is worse. They did not correct. The invoice said it was "caused by" rear diff with water in it. "Everything appears to be in good shape" though. The tech came out and spoke with me and said it was actually caused by tires. That wasn't mentioned in the invoice. It says "tires checked and ok". Then he says it may actually be because of my breaks, those were also checked and okayed. All of these possibilities, but the invoice said it was "caused by" rear diff. They have no other explanation than I "submerged" my vehicle in water. When I haven't. I have premium coverage and Ford ESP and the original ford dealership I bought my truck from both said to leave negative reviews on this place until they refund me my money or correct this issue for free now. I called back Friday to speak with a manager and was told I'd get a call back shortly. I called back after "shortly" and found out the manager left for the day. I'm supposed to receive a call today, but it's noon and I doubt they remember me lol . I don't write reviews, but I'm stuck with a howling rear diff and an empty bank account i could have saved at valvoline. Valvoline will do your diff for 80 bucks btw. As a customer they really put it to me lol do not recommend coming here or buying premium coverage from ford bc they will find a way out of paying for anything on your vehicle. UPDATE They called me back to correct the issue. There is something wrong with it, but we don't know what is. I rescheduled it for Monday, but realized I can't pay for two repairs in a month lol squeezed the last dime out of me. Thank you for reaching out and trying to correct, but it's too late I spent $413 on my truck last week.
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October 2022 by Dan S.
I would like to advise you that Weber Ford located in Granite City, IL will not honor published Ford Service Deals like "The Works" which is an oil change and tire rotation, plus. I found out the hard way by scheduling a service call using The Works promotion via my laptop. When I went to pay the tab I was charged for 2 additional quarters of oil. My Ford Ranger takes 6.2 quarts for an oil change. The promotion includes up to 6 quarts of oil. It doesn't sound like much but they charged me for 7 quarts. It isn't necessarily the money as it is the principle. I tried to talk to the Service Manager but he just laughed at the situation as he said the promotion was only good for up to 6 quarts therefore it couldn't be honored. All I can say is "Buyer Beware" but if you need to use their services get a full estimate before you proceed. It is small situations like this that give all car dealerships a bad reputation. Personally, I will never darken their doorway.
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June 2020 by Phresh P.
Though everyone was very friendly throughout the whole process, my car was sold to me with an steering wheel/alignment issue. After taking it back to the dealer two times, they politely did a wheel alignment and there was still the same issue of an off center steering wheel. Then I was told it was due to the road and other component versus them really digging in. After taking it to another shop I learned there was a mistake or something missed during there alignment and the wheel was never set properly. If you buy a car from them be sure you drive it well to assure there are no issues. I am still dealing with this and now will have to spend money to get it fixed. Everyone is nice, but that can only go so far. Listen to your customers and fix their concerns.
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May 2019 by Doug L.
Driving through the area late at night and had a mechanical breakdown on my vehicle. Was able to limp the vehicle here the next morning and received outstanding services. They had the part in stock and as I was on a very tight timeline, got me right in, repaired, and back on the road so that I could get to my daughter's college graduation. Thank you so much for your assistance and your customer service was OUTSTANDING!
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March 2018 by Christine B.
Tim Coffman at Weber Ford is the real deal! An honest, hard working salesman that helped me and my husband purchase new vehicles within our budget! All the staff at Weber Ford are courteous and have integrity! I highly recommend Tim Coffman and Weber Ford when you need a new vehicle for yourself and for your family!
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January 2018 by Deborah T.
The staff at Weber Ford was great. Alex Carver made my new car purchase a great experience. I thank everyone at Weber for their participation in making this a great experience!
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September 2017 by Zoe H.
My husband and I purchased a new Ford Mustang from this dealership. The sales representative, Chris Phillips, was very helpful and straightforward with us throughout the process, presenting us with multiple options for purchase based on our needs and budget. He also helped us to find coupons, which lowered the car's price. Even when we made clear that we were also considering buying from a competitor, he wasn't pushy and the entire process was very pleasant. We would definitely come back here if we ever needed to buy another car.
