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December 2023 by Yun Sup K.
Amazing phone service Good advice Kind informative and no rush! Definitely recommend Sherman Williams!!!!
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September 2021 by Tonya Dunigan
Prompt courteous service and quality paint.
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August 2021 by Lalonhi Kaonohi
I have spent alot of money with them and everynow and then i get somebody who has good customer service. For the last 2 months my experience has been terrible. They never have the base they need to mix your paint. They never follow through
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May 2021 by Jeff Klee
The store manager Ethan really knows about the products and does a really great job explaining how to use them!!!
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March 2021 by Chris B.
Scam, scam scam, zero customer service. We were looking to buy a stain . Zero help, zero guidance. We had to buy the gallon to sample the stain. Hmmm. just wasted 60 bucks! Stay away Pleasanton Ca
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February 2021 by Carole bridges
Great experience and I would recommend anyone go this store for all your painting needs.
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February 2021 by Debora Bivens
Great service, clean store, everyone wore masks.
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January 2021 by Helen B.
Stay away from the Ballard Sherwin Williams store on 5500 14th Ave NW! This morning, I placed an order and when I came to pick it up, they didn't have it mixed, said they actually didn't have the paint in stock, and then the clerks verbally assaulted me when I became upset about this (my contractor was coming at 8am). Finally, one of the clerks admitted that he took my order but didn't have a phone number to follow-up with. The clerk should have checked on stock when I placed my order. Incompetence at the highest level, or general disrepect for customers (female customers?)
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December 2020 by Stephanie C.
This location is highly unprofessional. I ordered my paint online and went to go pick it up at 3:45 PM. When I went to the store today the doors were locked, the sign said it was open till 4 PM. I was knocking on the door and the guy looked at me and then looked away as he was counting the register. I then tried calling the store as I was standing outside and no one would answer. This is absolutely the worst customer service I've ever experienced. I will happily go to a different store location. The least he could've done is come to the door and explain that they were closing early or pick up the phone. Awful and frustrating
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September 2020 by Debbie Kelly
Wont take returns. Over priced
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July 2020 by james bailey
They had the japan drier for enamel paint to make it dry quicker most people don't know what it is no
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June 2020 by Bob P
Free paint all week
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June 2020 by Carla RedPill
Everyone is very helpful and polite each time I go in the store! A lot of Granite City businesses should take lessons from you folks!
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March 2020 by Marilyn J.
I decided to paint my interior walls while this corina virus pandemic was going on. I am a 62 year old woman that bought 2, 5 gal pails of paint. Didn't realize how big these were as you weren't allowed in the store. After I got home, I realized these were too big for me to pour from. I never opened them, so I called to return them and was told no. I wanted to return them and get 1 gallon pails to replace. This is ludicrous as they were never opened. I think the manager saw a way to keep a profit and lose a customer and probably many more.
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November 2019 by C Paul
Great staff very helpful and courteous! Got everything I needed for my project quickly and accurately! Plan to return for future paint projects!!
