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October 2021 by becky tow
Absolutely ridiculous wait times at the new Caseyville location...They don't have enough loader operators and the ones that they have is completely incompetent only brings half your load. Can literally sit here and watch Loader Operator drive around parking lot empty, like hes lost and you have to keep going back in 2 or 3 times before they sit out your vehicles out, waited over 2 hours for 2 cars and still waiting...
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October 2020 by Eddie Oliphant
Very good.
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October 2020 by Rob Baker
When I wanted to get something off my car they charge you to do it and that's ok but my rims were damaged. But they didn't go in that way
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October 2020 by joseph parker
Nice place just a long line every time I goes
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October 2020 by Victor Wiggins
I'm a transporter, the service was excellent
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October 2020 by Anthony Sullivan
Horrible loading service. Great inside service
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October 2019 by Juan Manuel Perez Mijarez
Good service
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October 2019 by Mario Orduna
A car auction that is held usually Mondays or Tuesday, you need to be licensed by the state as a car dealership to be part of the auction, a lot of damaged cars, buy at your own risk
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October 2019 by Jen Black
My items were taken and not listed on the property list. Thanks for stealing from the homeless smh.
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October 2018 by KC CS
I've bought hundreds of cars from IAA and Copart all over the United States. I have never had any real issue with any of the cars I bought not matching the pictures and descriptions. A few months ago I bought a vehicle from this branch and once I received the vehicle it had extensive damage that was not pictured or mentioned. It was not from transport, as the damage was rusted as though it had been on there for a while. I contacted management and spoke to Laura, and she said she would look into it and do something for us, but never got back with us. After a couple follow-up attempts, nothing. A bit disappointing considering the hundreds of cars I've purchased, amounting to tens of thousands of dollars made for IAA in fees. I would love for someone to contact us to resolve this, but until then I won't be dealing with this branch and don't recommend it unless you're willing to take a risk that can cost you.
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October 2018 by Pablo Pinzon
The staff is great. I’ve been dealing with creola, Hayley, Laurie, and Blake for years BUT the corporate office is making decisions that made us stop buying from IAA. They are partnered with titemax but don’t let you turn on a car, check the engine codes, OR drive the car. Making it impossible for a dealer to buy.
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October 2017 by John Sutton
Very nice people
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October 2017 by Matt Mansell
Lots of room out front to load and staff is friendly. Easy to find. Only downfall is very corporate run. Take a number and stand in line mentality.
