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April 2023 by LISA RENAUD
I have purchased vehicles for years from the St. Louis/Granite city location. On March 28th auction I purchased 2 vehicles with a third one customer declined my offer. My driver went over with a check and paid for what they showed was owed. I went on the auction for April 11, 2023 and found that I was restricted from bidding. Not sure why I called and found that they said I reneged on a purchase of a vehicle. I said I was not aware that I purchased said vehicle. I offered to pay for it. I was told too late, I now owed $1000 to ever attend their auctions again and the purchase of the vehicle was no longer an option. I finally got ahold of manager Nikki. All I can say is she really enjoys her job.
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May 2021 by Kamarisha Brown
Customer service is just terrible. I wish I could Give zero stars.
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February 2021 by Chuck Carr
Great people loader operators know what they're doing
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February 2021 by craig lindemann
Inventory is Scattered Everywhere
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December 2020 by becky tow
Caseyville location was refreakingdiculous!!! After wating over 2 1/2 hours left with just one car... Going back to Pontoon Beach where Ricky the loader driver knows what hes doing...
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October 2020 by Jason Bullock
Lots of wrecked vehicles.
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September 2020 by joseph parker
Real nice place to buy cars from
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July 2020 by WL
2 minutes after 430, y'all are terrible!Miserable life you mist have, 2 minutes!Guess that's why you are where you are.
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July 2020 by TERRY GOODWIN
Didn't identify that they were a not for public auction. Waste of time and money.
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February 2020 by Mike Diesel
Absolutely the worst action in the county. 2 women in the front desk don’t care about nothing, They are just milking the clock. No customer service. I will send the complaint .
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June 2019 by Daniel Davis
Always have been pleased with the service
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February 2019 by Jill Bryant
Quick service.
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January 2019 by omar haji
Buying car from this auction make sure car starts and driveable
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December 2018 by Stephanie Krollman
Crystal & the whole IAA Team are Amazing
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December 2018 by Adam Notz
This place is a joke. Rude customer service. Laura Smith, the office manager, is incompetent, rude and vulgar. I'm shocked that there are 5 star reviews listed because I am almost certain that they are fake reviews and usually google is pretty good at sifting out fakes. normally i find myself waiting about 15 mins or so before I am even acknowledged even though there are no other customers in line in front of me.
