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June 2023 by Nani Reyes
They posted on Facebook a couch set. I messaged Ryan per the description. He said the application fee was $50 not $40 like the listing said. I told him I read reviews and wasn’t interested any longer. I also recommended that he update this listing because it made them look bad upfront just being 100% honest. Anyone would agree with that. It’s bad business. He said this verbatim,”I have over $1000, thanks for you suggestion though, have a great dav'”. Then he blocked me so I couldn’t see his profile or listing. I screenshot quick - can’t forget the receipts :)! SO SO glad I didn’t buy from here. The reviews alone speak for themselves let alone the people who work here. Dodged a bullet and you can too.
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April 2023 by Matt Gaskin
BUYER BEWARE!!!! Do not do business with this company. I ordered a sectional last year and called immediately after to make a complaint about a sectional I bought. It was delivered in boxes. By the time I got my sectional unboxed and put together I found out the recliner was broken on one side and they refuse to fix or replace it. I’ve contacted 3 different employees from the store that they have cycled through and they politely let me know that there is nothing that can be done about their horrible business. Stay away from this place, they are the JD Byrder of furniture stores. Absolute trash!
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March 2023 by Judy Cliffon
Lots of nice furniture and beds at discount prices!
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October 2022 by MICHAEL LAURI
Please do not do business with these people. Charged me an extra $75 for delivery even after the $175 I had already paid because of their manpower shortage. Additionally, promised me a new in the box bedroom set, but delivered the chipped-up floor model. I would not buy a roll of toilet paper from these shysters. I hope they go out of business. I will report to the BBB.
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February 2022 by Dinks Place
The worst experience every, but taught me a lesson. I needed a bed frame came in to the store and the guy was sleep on the couch. I told him I need a queen bed frame and he told me it was a full/queen frame. They didn't have the frame in stick at the location, but the warehouse was down the street I could follow or come pick it up the next day since he is the one that delivers i can come pick it up from the store the next day. The next day I came, he was sleep again and my frame wasn't there and I still had to drive down to the warehouse. I get home the frame is too small and I try and exchange it the next day there is a sign on the door that says be back in a second. I come in the next day and sa worker says he can't exchange this cause its been opened. I say let me speak with the guy that sold it or a manager. He says the owner lives in Indiana and he won't exchange it. I said let me get the manager and he tells me I been working here a month I know all the rules and you're not getting anything. I don't care this ain't my store. Lesson learned! Don't do it!
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October 2021 by LaDasha Newberry
Chase & Ryan was so Professional and kept me updated on everything until My furniture was delivered. Definitely worth 5 stars!
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October 2021 by Alexander Creekpaum
Awesome company, Great customer service
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October 2021 by Courtney King
Chase was fast and got it here right
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September 2021 by Steve Morris
I purchased a sectional couch and a recliner a week ago. I paid 100.00 to have it delivered. It showed up with only one person . I had to help move from truck and also had to remove the furniture from out of its protection cover and clean up the mess myself. The recliner was used, from the show room floor, paid for a new one. There was food on the recliner and a tear. Have been trying to get this replaced and my money for the delivery , since I did most of the work for a week now. No one will call me back, Do not buy from this store and mostly do not ever deal w3ith Anthony
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March 2021 by Billie Crockett
Got a new couch.Great people delivered quick. Love It
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August 2020 by Chad Catlett
This place is a RIP off. They forge paper work. Terrible place terrible people please please go somewhere else
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June 2020 by Rachel Siatkowski
Had a wonderful experience here. Our salesperson, Katie, was so easy to work with and helped us get the perfect mattress. I’ll definitely buy from her again when we are ready for other mattresses. It was an easy hassle free process.
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April 2020 by Megan Shoffner
Amazing customer service experience. I called 1000X with multiple questions and was answered with kindness each time. I was able to take my time never feeling rushed deciding which furniture I liked best. We bought two mattress sets along with living room furniture for such a reasonable price. I will always use this place for all my furniture needs. Highly recommend!!!!
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April 2020 by Wendy Dallapè
This was my second time purchasing new furniture in my 45 years. I buy high quality furniture and because of the cost of upper grade furniture, I typically have to buy second hand. I originally was searching for a quality second hand couch and loveseat recliner set when I came across the set I ended up purchasing. I spoke with Katie Church, who was extremely laid back and informative. I felt no pressure and she answered all of my questions, and went above and beyond to answer the questions that she needed more information to answer fully. I ended up purchasing an amazing living room set for a very amazing price. The quality of the set I bought was top notch and super comfortable. Katie's customer service went above and beyond, and in return, Factory Direct earned a new customer. I look forward to sopping with them again and "thank you" Katie for making this experience so easy and enjoyable.
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April 2020 by Amanda Hawkins
I don't even know where to start but I guess I will start with the fact that Katie the salesperson we worked with is absolutely amazing she helped us find a mattress that fit all of our Needs & Wants and most importantly our budget not only that but Katie is not just an amazing salesperson, Katie is just an absolutely amazing person in general! Another plus is they work with all kinds of different financing companies so whether you have good credit or bad credit they will do their very best to find a way for you to get approved for financing if you don't have the money to buy what you need right then and there which is absolutely amazing because we were in such dire need of a mattress and we didn't have the money to buy one outright so after working with us we were able to get approved so we could get what we needed right then and there. Another plus about their financing is you can apply online at home before you go and you'll get an answer immediately so you know if you're approved and if you are approved how much you are approved for! They also have a great selection of mattresses so anyone who's looking for a mattress if you walk in there you're going to find the right mattress for you and for an extremely great price! They also do delivery so if you don't have a way to pick up your furniture if they can deliver it to you for an extra fee which was also super helpful! We have had our mattress now for about 5 days and we are extremely happy me and my husband have not slept on a more comfortable mattress in our entire lives, no joke. I have a herniated disc in my lower back and also some other health issues that affect my sleep and how I feel in the morning when I wake up and my husband sweats really bad at night because he has sleep apnea so when we got her mattress the first night we slept on it I woke up the next morning and a little bit of pain from where I was sleeping on a brand new mattress but then the next morning I woke up and was able to get out of bed with no issues whatsoever and no pain and my husband since we got our mattress has not had any issues with sweating at all!!! We got the luxury mattress which was the most expensive mattress of the store but even still you can't beat the price! We are so thankful that kitty was able to help us get a mattress that is finally allowing us to get a good night's rest after years and years of not being able to sleep well and waking up in horrible pain we are finally able to sleep through the night and wake up with no pain and like I said in my husband's case no sweat! I literally cannot say thank you enough. We will definitely be referring family and friends to you guys and we will definitely be back whenever we need any furniture! Thank you thank you thank you for making such a big difference in our lives!
