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August 2023 by Jay webber
False advertising! Plan to pursue turning them into the Consumer Protection Division of the Illinois Attorney General's Office. Drove out of my way to buy a vacuum bagger they sad was in stock for $54. They would not sell it to me when I got there. The bagger is pictured as well as the manager who refused.
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August 2023 by James Pisetta
Didn't have part I needed. Tried to sell me a new weed eater!!
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June 2023 by Ashley Fortune
Staff was great even when we came right before close, they still helped us
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June 2023 by LYNDIE DAUKSHA
This is my go to hardware store in Granite City. Big, organized, and they even have an indoor lumber yard!
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June 2023 by sharon neidhardt
Great staff and clean store!!! Thanks for coming to Granite city!!!!
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April 2023 by Lisa Gutterman
One star because of one manager. Corporate seriously needs to send in a secret shopper and have an interaction with Miss manager. This woman has no experience working with customers, she is rude and her projection of negativity is atrocious. I have heard her now on three separate occasions treat customers like everyone is below her and it's her way or the highway ams today she did it to me. This is the third bad incident I've had with Miss Manager where she has handled a situation incredibly poorly. I'm not sure who put a woman like this in this position but she is unfit for it. It is a shame to give a negative review to another business in the area but when you're spending the money that I do in a store like this and get treated as terrible as I did today you have to say something. I have 32 employees. I would never speak to an employee the way this woman speaks to her crew nor would I treat customers like dirt the way this manager treats people. Something needs to be done, corporate seriously needs to reevaluate who they have representing their store.
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February 2023 by Joe Aldridge
GO TO WALMART!! Ripped off for a carpet cleaner rental. I rented a carpet cleaner here and didn't get a chance to use it till 3 hours before the end of contract. When I got to it the pump was not pushing fluid. I checked all the fittings and tried the hand tool attachment but nothing worked. I called the store and voiced my problem over the phone. The associate tells me to come and get another machine for free and I'll have another day to clean. When I show up the manager tells me I would owe her for another day to get a rental.... She refused to help further and I left the machine. Do not rent here. Defective machines that are not updated.
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January 2023 by Kristin Welch
I rented a carpet cleanr. It didn't work. They said because it was only a couple hrs before I was supposed to have it back that I'd have to pay for another day. I they wouldn't give me my money back. It doesn't matter when I found out it didn't work. It didn't work so I paid for nothing
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December 2022 by cathe crisel
Helpful staff. Stocked nice clean
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October 2022 by Errean Thumm
The staff is extremely helpful as well as quite knowledgeable. The store was neat and organized. They have a great variety of items.
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October 2022 by Vickie l Woolford
They were very nice, and went above and beyond to help me. Unlike home depot, they point to help, that means no help.Everyone at Cotton's Ace Hardware, was very nice, they all tried to help me.
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September 2022 by Chuck Householder
Employees are very friendly and always helpful when needed
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August 2022 by Antonio Sifuentes
i absolutely love this store there’s nothing butgood honest hardworking friendly workers andif they don’t have it they will help youfind it i highly recommend cottons
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June 2022 by Robert neustrom
This local Ace is great. Wonderful customer service with knowledgeable people working here. Not only will they take you to what your looking for they also give helpful suggestions on the project you are working on.
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May 2022 by D.H Gone
Great variety of hardware and knowledgeable staff without requiring an App or GPS to find one's way around the store!
