Kohl's is a department store offering a wide selection of fashion and footwear for active and casual lifestyles, including women's athleisure, along with beauty products and home decor. Customers note an excellent selection of great clothes from favorite brands like Levi’s and Sketchers. The store provides services like hassle-free returns, free store pickup, and the ability to process Amazon returns, which often leads to additional shopping. However, checkout can sometimes be slow with long lines and only one cashier handling both returns and purchases, though backup is available if asked. Customer experiences with promotions and discounts are mixed. Some find coupon exclusions excessive, noting they often only apply to store-brand items and not standard merchandise, which can be frustrating. The Veteran's discount is also reported as unclear in its application. Additionally, associates can be persistent in offering the store credit card. Despite these corporate policy concerns, many reviews highlight that the store itself is orderly and the employees are deserving of praise. The company emphasizes community giving and an inclusive environment.
Some sizes of clothes not available and no one there to ask something. You have to go again to the billing counter to check.
October 2024
Haven’t been to a Kohl’s in over a decade. Was pleasantly surprised. I really liked their women’s athleisure offering.
August 2024
I love that I can do Amazon returns here, and always end up buying something when I do that! But it drives me crazy that there is often only one person working the register, doing both returns and purchases, with a pretty long line. If you ask, they'll call for back-up... but you shouldn't have to ask.
