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December 2023 by G. LakeCounty
So far so good
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November 2023 by Scott P.
We have a 2021 gmc Yukon we heard a noise coming from the vehicle and it was under factory warranty so we called Jennings to set up a appointment, they gave us a time to come in I took off work and drove the car with there mechanic on there request so they could hear the noise, the mechanic heard the noise and told the service advisor, the service advisor said will get it fixed for you, we left the car, caught a Uber home waste of money just to get a call 6 hours later saying come pick up your car we can't fix it. They seem very unskilled a joke of a business, also no compensation offered to me for wasting my day. They are very good at trying to sell u a filter or fuel injection cleaning or something that is not under warranty, but when it comes to warranty work they were no help,
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August 2023 by Mary K.
Decades ago, this might have been a decent dealership. But, now they are a complete rip off.Under the management/owners' direction, ALL the sales people will tell you that all cars have a $4,000 markup. This markup applies to all cars sold off their lot as well as to all custom ordered vehicles directly from the factory. When you ask them how they justify this 4k markup or "market adjustment", as the dealership refers to it, the response is a lame canned answer."ALL THE DEALERS IN THE AREA ARE IMPOSING THIS MARKUP. IF THEY AREN'T, THEN THEY'LL HIT YOU WITH IT AT SOME OTHER POINT IN THE SALE TRANSACTION"For those of you reading this review, that statement is an outright LIE!I encourage everyone to do their due diligence and visit ANY other dealership:1) Libertyville Chevrolet at 1001 S. Milwaukee Ave.2) Golf Mill Chevrolet in Niles at 9530 N Greenwood Ave.3) Tasca Chevrolet in Wheeling at 700 W Dundee Rd.That's just to name a few, and please see/hear for yourselves that there is absolutely NO $4,000 markup on ANY vehicle.When I confronted the salesman (Nelson) at Jennings, the response he emailed back essentially read that the "market," which really meant unsuspecting customers, allowed for this markup because demand was so high and inventory so low. He then further doubles down on his claim and stated that they (dealership) are still selling through their inventory despite the 4k markup.LoL!Weeeellllllll, Mr. Jennings Salesman, maybe that crap excuse was marginally palatable during the pandemic when those statements of high demand / low inventory were true. However, the reality is that, although demand is still high, inventory isn't as low as you're claiming. Especially NOT at the point where a $4,000 markup can be justified on each and every vehicle you sell. Furthermore, IF you're selling through on your inventory, it is because your team of smarmy sales people are LIARS, and because the people coming through your doors aren't doing the research I did! I strongly urge all customers looking to purchase a vehicle to AVOID buying anything from this dealership.
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August 2023 by Gregory F.
Just bought a CPO trailblazer from Mike at Jennings and absolutely recommend seeing him for any of your car needs. He was honest, helpful, and actually pleasant to work with. Jennings was also the ONLY dealer I went to that had the car pulled up and ready to go for my appointment (trust me this is rare - I've been to a dozen dealers over the past month). Thrilled with my new-to-me car and will definitely be back for my next one!
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July 2023 by Sean K.
Typical car salesmen-ship . Went to buy a car that was listed $5k over MSRP. Barely negotiated and told me I would never get the car (Tahoe) at MSRP. They also told me no dealer would honor their 'online price.' Guess what? Wrong on both counts. Got a Tahoe under MSRP, lower than 'online price' the same day. This place needs to evolve and grow with the times. The internet is a great thing; it provides the consumer with all kinds of information. You can't pull the same rip-off tactics. GO SOMEWHERE ELSE!!!!!
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June 2023 by Angelo P.
Bought my dad a used car from here that had problems that revealed themselves within months after purchase. The dealership didn't want to take full ownership of the issues. They gladly charged their time and materials to partially correct the issues that eventually re-surfaced. Would never recommend this place to anyone.
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June 2023 by Panteli P.
I purchased a used 2017 Chrysler Pacifica from Jennings Chevrolet during the winter. A few months after the purchase when the weather warmed up, we realized that the A/C was non functional. The service department determined that the refrigerant tank was empty due to a leak and diagnosed the issue as being a faulty condenser. They charged us $500 to replace the condenser and fill the tank with refrigerant.The following summer, the A/C stopped working intermittently and more recently stopped working completely. After bringing the car back this week, Service determined the refrigerant tank was empty again and quoted us $566 to refill the tank plus any additional parts/labor cost to replace faulty components. I reached out to my salesperson to ask for more fair terms considering the car was likely sold to us with unresolved A/C issues. After a few discussions between Sales and Service and minimal discount offered, I approved charges. Shortly after, the Service Director called me to convey they would not be working on my car and asked me to pick it up. The car was there for 4 days without servicing. I strongly recommend avoiding Jennings Chevrolet. They do not take responsibility when they sell a car with problems. Sales and Service does not coordinate well when there's an issue and then they deny service.
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June 2023 by Jack K.
I recently took my car in for an oil change and a front driver side tire patch. The hole was directly in the middle of the tire and they claimed it couldn't be fixed. The service adviser, I believe his name was mac proceeds to throw out my tire and charges me $338 for a new one. I was in the car business for 7 years, 2 years of that time I was a sales representative at Ed Rinke Chevrolet in Centerline Michigan. I know for a fact this tire could be fixed and now I'm out $338. Very unhappy with the situation and wouldn't recommend any sort of tire repairs at this location.
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April 2023 by WindyCity X.
Obviously everyone is going to have a different experience when making a somewhat complex purchase such as an automobile, especially if you're financing all or some of the purchase. My experience was great. My saleslady was Debbie who was attentive to my wife who had to wait a few hours with 3 restless kids while I figured out whether I wanted this car or not, and since this was a business auto and I was going to finance some of the purchase, I dealt with Mark Jarosz and he seemed very knowledgeable and was also very pleasant to work with. I could not have expected a better experience.
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March 2023 by Jennifer S.
The service guy i deal with is never friendly:( I pay a lot of money for my car every month and don't need an attitude everytime I get an oil change!!!!! Then I get my car back today and they didn't even wash it and the service guy lied to me saying the car wash is down, after another service guy just asked the customer sitting next to me if he wanted his car washed!!!!! I think it's time to go to another dealer:( I loved my salesman here and would've been a lifelong customer, but not with the way I've been treated by the service department:(
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May 2022 by Bill P.
I took my Chevy to the Service department, my first time there and I was met by Tracy who assisted me. She was very professional and courteous. I needed a duplicate key made and that's no easy task with these high tech keys. The parts department cuts the key while the Service department has to program it. Two separate departments, two separate charges but it was all done in one afternoon, thank goodness. Tracy also ran my car's VIN number to make sure that there were no manufacturers recalls pending and she was able to find out the exact expiration date of my extended warranty. Excellent customer service. Highly recommended.
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January 2022 by Brian Fleischer
Good price and had the key fast