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July 2024 by Valerie Ransom
My experience this far has not been great with the service clerk I’m dealing with. She’s very presumptuous and tries to push a fake smile through to disguise her bad attitude. For one she never offered me a loaner or suggestion to get a rental until I initiated that convo. After the diagnostic was done she calls me to tell me the problems and estimate for the vehicle and I stated I had a warranty. She accused me of not having one and when I gave her proof told me well tires are not covered, which I was well aware of since I READ! She couldn’t even swallow her pride enough to give me a call back letting me know she put the claim in for my vehicle to be fixed and how long the service will be. Instead I got an email saying she put the claim in. You’re sitting at a desk pushing paper. She needs an attitude adjustment.
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June 2024 by Guseyn Aliev
Yesterday I gave my car for service because I had a problem with the car, and usually Hyundai dealership always gives me a car if the repair takes more than one day, or if the repair takes a couple of hours, they pay for a taxi to home or to work, for example. But yesterday the manager told me that we are not providing you with a car or a taxi. This is just terrible, I bought a new car not to let it deteriorate and while it was being repaired I was without a vehicle. So I don’t recommend going there for service at the dealership in Glenwiew.
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December 2023 by Charles S.
Bought a new car today. The salesperson, Marc, knew every detail of the car and gave excellent instructions. I never felt rushed or pressured. I recommend this dealer
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October 2023 by Janet V.
I have typically had good service from Napleton Hyundai but yesterday I brought the car in because the key fob wasn't working. They had my car for 5 hours and told me the hardware store had put in the wrong battery and it worked now. I should have tested it at the dealer but I didn't . This morning when I tried to use it, it won't work! And they can't give me an appointment for 13 more days.It wouldn't be awful if I could just use the key to open the door and start the car, but when I do that the car alarm goes off and it won't let me start the car with the key!So frustrating!
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October 2023 by Roland P.
My 2023 Huyndai Tuscon XRT with 1800 miles broke down in traffic Monday at 11:00am at Waukegan Road and Oakton Avenue. After pushing the vehicle out of traffic I called Hyundai roadside service and requested help. While waiting for a tow truck to assist me i called Napleton Hyundai of Glenview and informed them of what occurred and that I would be towed to their dealership. When the service manager took my information and placed the information in his computer he said you did not purchase the vehicle at the dealership. I informed him I purchased the Hyundai from Ziegler Hyundai in Racine Wisconsin. The service manager then told me they would not service my vehicle and hung up.
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October 2023 by Dena Cohen
Richard Link is the best service manager. He always takes the time to make sure the customer is always happy and takes care of my car whenever I have an issue. Thank goodness he is back. Thank you!
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October 2023 by Misss V.
I made an appointment last night to come see this car the following day ready to purchase ... I called to confirm and the seller stated it went up to 7,995.00 since this morning when the advertisement was still showing 4,995.00 today. When I told them hey your false advertising maybe an hour later they changed the price up to 6,500.00. This means they are sneaky liars and they waste people's times ... another grimy dealership... this only means that they can't be trusted... they don't keep or honor their own word! So, I can only imagine if they have issues with their cars this is the type of Business they conduct... all I can say is I'm glad I took my money elsewhere!!! Run!!!!
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August 2023 by Kellie A.
First experience trying to get my new Palisade serviced (oil change). I scheduled online 4 days ago with Napleton Hyundai of Glenview for a 5:00 pm oil change, which was offered on their website. Got a call same the day as my appointment telling me I'd have to leave my car over night and they will not lend a car for this as I bought my somewhere else. (Any service after 2pm is automatically kept overnight, including an oil change). Now I can't get in for another week with them. And this is if someone picks me up. If I elect to wait at the dealership for the oil change my scheduling time is much further out. Not very Hyundai customer friendly with their private policies. Hoping to locate a local Hyundai dealership that doesn't make it hard to use the 3 year maintenance free packages on these vehicles.
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August 2023 by Harriet G.
I made an appointment with NAPLETON Hyundai at 12 noon for an oil change. pulled into Service & was told they were so backed up, I would need to leave car overnight. I said no. Made another appointment.Drove back to Service to drop car off. I asked how long oil change, I was told it will be ready before closing. Again I said no & made another appointment.Drove back at 11am & was told I didn't have an appointment. When I got home, I found an appointment confirmation on computer sent a few days before for that day at 11am.I was a Napelton 3 times for an oil change that I never got. I will never go back for Service.
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July 2023 by Rich Cat
Awesome experience...as always
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May 2023 by Mike K.
Worst dealership there is around, definitely do not buy or service any Genesis there. I dropped off my 2023 Genesis GV70 for my first oil change. After I picked it u, there was a scratch on the side of the car. They told me to bring the car back in which I did and dropped it off on a Monday afternoon, was told I would be called with an update the next day, and did not hear back until I called them on that Friday. I had also told them that there was a leak from the rear driver side tire, which they stated they were not able to find a leak. I was losing 5 to 10 psi of pressure every single day. I then stopped at a tire shop on the way home, and they were able to verify that there was a leak in the sidewall and they said it could not be repaired. Just from the drive from the dealership to the tire shop my tire lost five psi. In regards to the scratch, the service advisor stated that their body shop was booked for at least two weeks and will not be able to fix it until then. I now know that this dealership is filled with a bunch of liars, and they do not treat their Genesis customers how they should be. Don't call yourself a luxury brand when you are just providing worse than mediocre service. If I could give zero stars for the service that I have received, I would, and usually I never write negative ratings about establishments, but this was clearly egregious.
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March 2023 by Ruben G.
I purchased a used car for my kids, nothing fancy but I received excellent service from my salesman and the finance manager I would highly recommend this dealership.
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May 2022 by Cory K.
RUN don't walk!,Contacted this dealership to buy GV80, internet price was $74,024. I have a text message from sales person to confirm the price of $74,024. I agreed to buy. Vehicle had to go have a part replaced which delayed the purchase, which I was fine waiting. Part came in and I was doing the final numbers with the GM and he added $15-$16k on top of that price, I'm like..."woooo!" Hold on! The GM tried to tell me this is standard to mark up $15-$16k over msrp, so basically the car is priced all over the internet for $74k, I have a text message from sales person that confirmed the price was $74k, then the GM tries to do an end around. I'll never do business with the dealership, EVER! I suggest you stay far away also.
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May 2022 by John L.
TLDR: These guys are the classic snake oil salesmen who try to rip you off. I went in a few months ago to inquire about buying a car and trading mine in.Just like some many dealers, they put a "market adjustment" fee on all MSRP of 15%. However, they make it sound like you're getting something in return via free car cleaning services and other useless add ons. But that's not the issue.They said their surcharge was 15%, but on their quote, they rounded that surcharge up to the nearest thousand dollars hoping I won't notice. I asked the salesman a couple times to clarify that to give him a chance to explain, but they really wished I wouldn't notice that the 15% surcharge became almost 20% by rounding up. I pointed it out later and he pretended it was a mistake and fixed it.For my trade in, they offered 1/4 what I can get on the market, even with all the history my car has. Then, the salesman pretended to be generous and double the offer just like that. How kind of him!Do not buy your car here. They will try and deceive you wherever they can while putting on a seemingly professional and friendly front. This is in addition to the outrageous market adjustment that already charge. To be honest, lower inventory and high marketing costs are just costs of doing business, so to pass it onto customers is a pretty shady practice to begin with. I was quoted almost $32K for a $21K MSRP car, FWIW.
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July 2020 by Universal Chat
Good place organized
