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May 2023 by Tat T.
All praises to Barb at the flower counter! She saved us- last min order for corsage and boutonniere for prom. She put it together beautifully! Thank You Barb!
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December 2022 by Rixky W.
Customer service from somebody who was at the time "in charge" was beyond disrespectful and it was unbelievable. This happened a couple months back however I have just now been able to retrieve my yelp account and haven't forgotten. As you can see I put 20 dollars in coins into the machine expecting to get my receipt but this showed up instead. I asked an employee and she told me she has no idea why it did that or how to fix it and get my money but that I can come back the next day when a manager was there. I came back and asked customer service to speak to a manager. I took these pictures specifically incase they assumed I was lying. I told the lady at the customer service who claimed that she was the one in charge what had happened and she immediately upon approach was disrespectful. She had very dull answers and kept countlessly repeating "If you don't have the receipt from the machine I can't give you the money". I told her every time that, I KNOW THAT BUT INSTEAD OF GETTING THE RECEIPT IT SHOWED ME THIS. She didn't believe the pictures until I got the employee from the day before to come vouch for me. Overall in the end she rudely said she's not gonna help me and this was the worst experience i've had with a business. I never get into any type of altercations but when I needed help this lady gave me a disgusting attitude and acted very immaturely. Id recommend visiting another jewel osco nearby to avoid encountering this disrespectful piece of art, because I'm warning, that your experience is bound to be nothing but unpleasant if you meet this woman. Unfortunately I didn't get a name but one look at her and you'll know. I hope this lady gets fired she is horrible at serving customers.
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December 2021 by Selma L.
This location is well worth the 8 minute drive from the Waukegan Rd location. The store is much cleaner, well stocked, and friendlier then the one 8 minutes away. It has also been remodeled which is a huge plus. It is is large store with a large seasonal section at the front of the store, ample check outs and self check outs too. There's always someone around to help out, and that's not the case for the other location. All in all, one of the better Jewel stores in the area
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May 2021 by Nimesh P.
I want to give Ryan, the new spirits/wine/beer manager, kudos for his customer focus and suggestions. It is not often that you see a person take so much time to provide input and go above and beyond to help customers! I was patiently waiting for him while he was assisting a older lady. She had a MILLION questions and I noticed he was patient, friendly, and offering her solutions to her requests! I was impressed! Also, he helped with my wine and liquor requests and told me to buy more to get a bigger discount. He also went above and beyond to call me when an item was received by the store! These days, these type of people are hard to come by. Ryan is the reason I will be loyal to this store for my beer/wine/spirits purchases in the future. Thank you!
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August 2020 by Carol P.
I was getting lunch meat at the deli and the woman who was going to assist me was eating a sandwich. When she saw me she stopped eating and wiped off her gloves. I asked her to change her gloves and she made a smart comment to me. Then when she was slicing my lunch meat I noticed some scrud on the blade she was slicing my meat with. I made a comment to her about it and she gave me a smart remark. She was so rude. I can't believe that a Jewel staff person can talk like that to customers.
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March 2020 by Donna Sorci
bagger sneezed into his hands! I had to tell him to go wash his hands! horrible management, ignoring all advice regarding transmission of Covid-19 cornonavirus. I called today to complain/advise additional sanitation training for staff and was cutoff!
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November 2019 by Elizabeth R.
Pharmacy service is always fantastic -- rx's always on time and staff is always friendly.
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October 2019 by Annette B.
For me, this is a super convenient location when I'm on my way back from the North Shore. Everything is easy to find and there is ample parking in front of the store. No complaints here.
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August 2019 by John S.
This review is a 5 start review all because of one of their employees Chuck at this jewel. Chuck at the customer service desk. He's super nice and friendly. You can see how much he cares about his job. He goes out of his way to help others - seen it on multiple occasions. Very knowledgeable about all products and where they are.
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May 2019 by Ethan Y.
Do Not come here at night. There is only one cashier and one bagger the amount of times I've been here. The management need to either close this jewel osco early or have at least more people clocked in at night especially cashiers and baggers to keep the flow going
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April 2019 by Terrie S.
About a week ago, one of the store managers, Lynn must have been on her way to work. It was just before 9am. She was driving irrationally behind me. Tailgating me the entire way. Traffic was very heavy and I couldn't possibly drive any faster. As she turned into the Jewel parking lot, she flipped me off. I clearly recognized her a I USED TO shop at Jewel a lot. Btw, she drives a light colored Subaru. I would recommend that Lynn give herself a few extra minutes to get to work so that she doesn't drive so crazy!
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March 2019 by Barbara R.
Understaffed, scuzzy bathroom, overpriced produce. Now they moved everything around and you can't find anything - aisles aren't marked. Let's play hide and seek with the groceries. I don't have time for a scavenger hunt. Cars are constantly parallel parked at the entrances by selfish jerks who have to run in and get their starbucks, blocking access for everyone else. Heaven help you if you are trying to give door service to a senior. And just so you know, I don't want to buy 4 cases of pop products and put an app on my phone to get a discount.
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January 2019 by Michelle F.
Do not, I repeat do not buy a custom cake from their bakery. I went in yesterday gave the cake decorator my order gave her a picture of exactly what I wanted, broke down the colors (I did say that I wanted the middle splatter to be neon blue), type of cake, everything and she didn't follow the colors the details nothing and it was a very simplistic design. I made sure to ask what the the minimum time requirement was for placing an order and she said 24 hours and I gave her longer than that. It was my first time getting a custom cake, I was going to do it myself but I work full time and go to school full time so I thought this would be a great idea to save me time. I was completely wrong and now I have to try to fix it before my friends birthday tonight.
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December 2018 by Ron Z.
Most of this store seems OK. My biggest gripe is the deli, WORST I have experienced, with the bakery not much better. I occasionally stop off at different locations based on which one is in route home. I like stopping for the prepared chicken and fresh bread for a quick meal. The chicken, at 4:00 p.m., has usually been sitting under the heat lamp since 9-10 a.m. Once in a while you can get lucky and find it from only 1-2 p.m. Still, by the time to sit down, it is been sitting for over 3 hours. So, needless to say, this chicken is usually so dry you need to choke it down with lots of liquid. Even the bakery is limited with bread that has been out all day. My wife stops at a different Jewel on her way home and they frequently have FRESH baked bread for the "after work" crowd.
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November 2018 by Melissa F.
Jewel is inferior to Mariano's and the "gone too soon" chain of Dominick's. Wherever you go, this seems to be the case. Jewel is not laid out very well. I had two nice employees point me in the direction of a specific product, but it wasn't in the size I wanted. Of course, even though they said it must not be there, it ultimately was there, in the size I wanted, in the checkout line. Speaking of lines... I get that at 7am you don't need a ton of lanes open because it's not peak hours. But people are trying to get to work and don't need to wait in a SUPER slow 5-person line. That's unnecessary and shows that they don't really care too much about customers' time.