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September 2023 by Edgar Donato
I been there twice for tires for my car, and my daughter's truck. I was very satisfied with the tires for a great price! Thank you John & Gordon for your. great service!
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August 2023 by Katherine Becker
I went in looking to get an estimate on Michelin CrossClimates. I had already seen some good deals at a few other places and wasn’t sure if suburban would be able to come close. But John was very helpful on working with me and getting me the best deal around! It was nice and quick and I was out the door in a half an hour. I have been coming here for a few years and it has yet to disappoint. Highly recommend.
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August 2023 by Jeremiah Burton
The customer service is great but they couldn’t find a simple nail and my tire and told me I needed a brand new tire when I just brought my current tires 2 months ago the place down the street found the nail and said my tires were In good shape
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July 2023 by Mohammed Hassaan Sabit
Their service is great. However, if you don't price check or compare with competitors, they'll rip you off. After my most recent oil change, I had to remind the cashier to give me the mail-in-rebate coupon (worth $25 from Valvoline) and take out another $10 for an online oil change promotion. His response was 'oh ok'.
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June 2023 by Kathy Wojcik
Absolutely incompetent group of people and scam artists to say the least. We took our car (2017 Nissan) for rear tire replacement and drove off without any breaks! After returning to the place, we were welcomed by John (Advisor), a typical used car salesman who rudely laughed at the situation the entire time I was speaking.John’s story was that the mechanic had to take the wheel cylinder apart to ‘look at the breaks’ and at that point the hardware just ‘fell apart’. Please keep in mind that they neglected to tell my husband that before he left the shop which means that they allowed for their customer to drive without any breaks on the car. That is pure negligence on their part.Essentially, the scam was...let's forcefully yank the break hardware so that the customer will be forced to fix the breaks in their shop. Again, we went for two tire replacements and came out with no breaks and leaking brake fluid.When asked to speak with the President, I was told that he is not available that day. When I inquired as to when the President would call me, I was told that they do not know - what kind of a response is that? The next day I waited for a call but never received one, so I called them myself only to hear yet another story from their General Manager, Bill who now claimed that their mechanic never touched the breaks/wheel cylinder and so on….so which story is correct??? Ironically, they also provided my husband with a quote of a single rear breaks repair before he departed – the one that they broke while changing the tire.I will be contacting the BBB as well as my lawyer as I simply cannot allow for these scammers to get away with this type of treatment. Sadly, as I read the reviews I am not the only one who was scammed in this manner.We will see you in court Scamming Suburban Tire Auto Care.
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June 2023 by Kathy W.
Scam Artists - BE AWARE Absolutely incompetent group of people and scam artists to say the least. We took our car (2017 Nissan) for rear tire replacement and drove off without any breaks! After returning to the place, we were welcomed by John (Advisor), a typical used car salesman who rudely laughed at the situation the entire time I was speaking. John's story was that the mechanic had to take the wheel cylinder apart to 'look at the breaks' and at that point the hardware just 'fell apart'. Please keep in mind that they neglected to tell my husband that before he left the shop which means that they allowed for their customer to drive without any breaks on the car. That is pure negligence on their part. Essentially, the scam was...let's forcefully yank the break hardware so that the customer will be forced to fix the breaks in their shop. Again, we went for two tire replacements and came out with no breaks and leaking brake fluid. When asked to speak with the President, I was told that he is not available that day. When I inquired as to when the President would call me, I was told that they do not know - what kind of a response is that? The next day I waited for a call but never received one, so I called them myself only to hear yet another story from their General Manager, Bill who now claimed that their mechanic never touched the breaks/wheel cylinder and so on....so which story is correct??? Ironically, they also provided my husband with a quote of a single rear breaks repair before he departed - the one that they broke while changing the tire.I will be contacting the BBB as well as my lawyer as I simply cannot allow for these scammers to get away with this type of treatment. Sadly, as I read the reviews I am not the only one who was scammed in this manner. We will see you in court Scamming Suburban Tire Auto Care.
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June 2023 by Chrissy Benyamin
John is THE BEST. He always takes care of me, this shop never does unnecessary things, and they won't try to pull a fast one like some other shops do. Honest and fairly priced. This is the only place I bring my cars.
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June 2023 by Scot Moore
My lugnut socket was accidentally replaced with a junk one. I contacted Bill, and he made it right. Excellent professionalism and a stand-up guy. I WILL DO BUSINESS here again. Thanks again, Bill
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May 2023 by Tom Z.
Took my car in for a simple tire repair , these grease monkeys broke a lug nut off - then they put the hup cap back on without having the guts to tell me. Very dangerous driving missing a lug nut .
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May 2023 by perla santoyo
Took my truck to replace a new tire and get rotation done after leaving the place my car starts marking TPMS SERVICE , so there I go back the guy John fixed my truck forgot to put in my air filter in right my car was sounding scary. Now to come find out I'm hearing like if there's a loose nug on my wheel or I don't know if my air filter wasn't installed right again. My truck had no lights no problems I maintain it up to date .Its a 2018 Never again now to the mechanic spend more money ??
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May 2023 by Shadowman MD
These guys know their business. Nice waiting area with snacks and beverages complimentary. Plus a kids room if you got them . Counter guys are friendly. Techs are fast.
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January 2023 by Val Maros
These guys really took care of me! I blew a tire on my trailer and was leaving for a trip the next day. They got me a tire and my trip was not delayed! I went back a week later and had all of the other tires replaced and my tow vehicle as well.
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January 2023 by Prabu G.
I bought some nokia tires, a year and half later, they have great tread on them but they are all cracked. They sold me expired tires!
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December 2022 by Kathleen M.
My husband and I have been bringing our tire business here for over a decade. They have always given us wise advise, fair prices and excellent service. We bought tires and road hazard warranty from them. They honor their warranty-tested and they passed. They took me and my emergency the same day even though they were very busy. I highly recommend this specific location and the staff there. They are fantastic.
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December 2022 by Ramsina Sergis
I would highly recommend Suburban Tire. Super quick & efficient service. Billy was awesome & helpful. The entire staff was friendly. Everyone was very involved & knowledgable. I had 4 tires replaced & I waited less than an hour. Not to mention, the waiting area was clean & spacious.
