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June 2024 by Tim Keeley
Did I really just see a Menards employee wearing a taser on his hip at the Glendale Heights location?
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May 2024 by Mary Murphy
Great selection of plants! Helpful team with great knowledge. I will only shop here because of their rebate. We love Menards!
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May 2024 by MARY J
Disappointed that we (and another guest) were left waiting 10 minutes in order pick up while the assigned employees stood outside the side door area looking at one cell phone together. They only came in when I was calling the order pick up area from my cell phone and they heard the phone ringing.
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May 2024 by Jim Sowinski
It's very obvious there are problems with people like "Kevin" at this location. He flat out lied to me during a "customer service" encounter. I bought a single very standard door on-line for pick-up, 4 days ago. I received notice that it was ready for pick-up and then realized (even though the door was standard for most people, I had ordered the incorrect door for myself). I then created another order with the correct door "for me" to get picked up. When going to customer service for a refund of the incorrect door, Kevin informed me there would be a 25% restock fee for my mistake. This is highly punitive damage for an honest mistake on a standard item. However, "Kevin" made sure that he told me that he was the General Manager, and this was final. Kevin said it was "very clear" when I ordered the door that I would be charged a 25% restock fee if I tried to return it. Well, I never picked up the door, I was looking for credit (in-store, would have been fine). I asked Kevin for a break on the 25% fee, he said, "Nope".
Please see the attached and tell me if a 25% restock on this order was apparent.
Explanation of the attached;
Nothing on the "order page" nor the "submit payment page" (final page, where payment is made), says "there is a 25% restock if you cancel this order". BTW: This was not a "Special Order", it was just not in-stock at this location.
I had to drill into the "View Return Policy" to find:
A special order may be returned at the sole discretion of Menards® with a 25% restocking fee.
So, this encounter with Menards and Kevin cost me over $40 for a simple mistake, that will cost them nothing except a bad review, and losing a customer.
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May 2024 by Andy Boltz
Great store location, and always very helpful staff. They seem to have been able to maintain a good staff throughout the pandemic, which lots of retailers have struggled with.
This location can get really busy, but the staff does a good job of helping people checkout quickly.
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March 2024 by Garon Gangi
Awesome customer service. Ask for assistance and everyone got up and helped.. The orange place was the worst I'll ever had.. I love this place..
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February 2024 by Bryce Lee
An Employee moved a cart out of the cart corral that hit my car, dented it and scratched it. I was in my car after making a purchase at this location and saw it happening live. The manager then denied that she couldn’t see anything on the camera. We file a claim and they take 3 weeks to get back to me only to tell me that they have determined no responsibility. This is a place that gets thousands of dollars every month from our business and they can’t take responsibility for something so minor caused by an employee on the clock working for them. Big corporations that don’t care about customers lining their pockets with money.
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February 2024 by Saad Shamim
Home Depot is near my house, I rent machines from there, but their machines are old, so I thought I’d try Menards. I rented some machines from here, and when I went to return them, there was a lady named Elizabeth. She gave me a very hard time, first she said the machine was not clean and she would charge me an extra 20 dollars, when I confronted her, she called the manager, the manager saw the machine and said it was clean and don’t need to charge extra. Then she said that you came an hour late, I will charge you the full rent for the next day, then I confronted her again, the manager came and told her that an hour is fine, don’t charge. I had a lot of trouble with this lady, now I will not rent anything from Menards, I am fine with Home Depot.”
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February 2024 by Loan Vi
Pick up order process is stupid. We have to scan the barcode to get in. Then call the guy to come out then when we leave we have to have another guy check our ticket and see where the item is in the car like if the order is left in the trunk so we have to open the trunk ? Get double check for what? So time consuming. Never coming back here
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January 2024 by robus boch
Worst menards ever ,stuff is very rude.
Lazy.Lazy.People work here.
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January 2024 by nkam corporation
Items listed online as available at this location, I was told by staff, were out! Register check out was outrageously slow, must've been my bad luck day, but it's the same case every time I come to this Menards!! Moved from register to register, and it just got slower! Uuugghhh, aggravating store!
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January 2024 by Loan Zins
Pick up order process is stupid. We have to scan the barcode to get in. Then call the guy to come out then when we leave we have to have another guy check our ticket and see where the item is in the car like if the order is left in the trunk so we have to open the trunk ? Get double check for what? So time consuming. Never coming back here
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January 2024 by Carol Greenberg
I went to buy toilets that were on sale. I walked around the whole store and saw many employees that did not acknowledge me at all. Then when I got to the right section, an employee named Matt came over and asked if he could help me. i told him i wanted to get the two toilets that are on sale and explained that i work Monday - Friday and don't get home until 3:10pm or so and asked if there was anyway they could deliver at that time or later..Matt asked me to wait a few minutes while he checked to see if it is possible. He came back and told me that was not a problem. Then i walked to the back of the store with him where David was working. He asked me if Saturday would work and i replied that is even better bc i am off on the weekends. So David took care of writing up the order and told me to pay at the register and make sure the delivery charges shows up as well on the receipt. Then they both wished me a Happy New Year!Matt and David were very helpful and I just wanted you to know they made my day! Thank you guys! i appreciate you both!!!
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January 2024 by raul
It’s time to bring in the self checkout lanes if you’re only going to have 4 cashiers
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January 2024 by Art M
Shop here, leave all money
