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March 2024 by Samuel
Just drove an hour to find out they reduced hours and those listed are incorrect. Thanks for wasting my time
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December 2023 by Alexandra A Lyons
Normally calling Walgreens Pharmacy is something I dread doing -- as the wait time/hold is typically long and once I am finally put in contact with an actual human oftentimes my answers/issues are not met or resolved easily. In other words, the process of working with Walgreens Pharmacy across the country in my experience has been painful due to the time it typically takes and the willingness of the staff to assist and resolve whatever it may be. However, this all changed once I started going to the Walgreens Pharmacy Location at 925 Green Bay Road, Winnetka, IL 60093. While generally speaking the response time from this location is better than other locations, what is particularly worth noting is the one Pharmacist John. On more than one occasion he has helped me significantly and goes above and beyond in assisting the patients. Throughout all the pharmacies I have visited, and all the pharmacists I have interacted with, John has by far been the best for countless reasons. Not only does he actively respond and quickly resolve problems or questions but he is kind while doing so. He also always provides updates which is greatly appreciated. All in all, my experience at this location and with the Pharmacist John in particular has been wonderful and in many ways he has now set a high standard that I wish all locations could meet! I hope that he gets the recognition that he so greatly deserves! Thank you!
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October 2023 by J W.
Constantly hung up on after long hold times. Pharmacists are extremely rude and dismissive. Always feel like you're being hurried. If you have any questions they half answer and then already start walking away to the next task. Switching to Amazon pharmacy because this Walgreens sucks.
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October 2022 by Nora F.
This Walgreens, the pharmacy really, is a nightmare. They have been woefully understaffed for like 2 years. While the pharmacists seem smart and knowledgeable, they are harried. The other staff seems like a party of dunces. It seems like every time I go there, I have to wait in a 20 minute line. It takes more than a day for a simple refill order. Then, if something is out of stock, no one calls you. It just sits in the netherworld. And calling? Forget it. No one answers the phone. You call and get placed on eternal hold until someone finally hangs up on you. You hear them pick up the phone and then just put on hold repeatedly. Then there is the one lady who gets all crazy enforcing rules that don't apply to you, fills the wrong prescriptions (which I really don't understand because I thought everything was digital now), and is incredibly rude on top of all of it. I mean being understaffed was an excuse I could understand for a while but at this point--get your act together!! My family spends thousands at this pharmacy every year. It is very convenient location-wise but I really need to pull all our scripts and move them to Mariano's or something. This place that is supposed to be helping my health, is taking years from my life!!
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January 2022 by M S.
Bad quality photos printed with line through them. Had a challenging time returning them. No apology, just rude and confused service staff, including manager. Avoid getting photos printed and this Walgreens location unless you would like to be treated rudely!
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March 2021 by Peter Simon Lewis
The pharmacy technician was superb in answering all my questions about the Covid vaccine.
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August 2020 by N C.
Made an appointment for a flu shot at 11am. Arrived at 10:50am to do paperwork. Was told the pharmacist was going on break at 11am and I'd have to wait 40 minutes until 11:30am. What?! First, they knew I had an appointment. Second, because I had an appointment, they had all my contact information. Did they call and tell me there was a conflict? NO. Did they text and say there was a conflict? NO. Did they email and say there was a conflict? NO. They waited for me to show up, and told me to wait. That's 0 star service.
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April 2020 by Julie W.
I have been going to this Walgreens for many years. It's my go to pharmacy and convenience store. The staff is very friendly, knowledgeable and helpful. If they are out of an item they will tell you when it's expected to arrive and will hold it for you. They really make a special effort to go the extra mile for their customers. They know a lot of customers by name and make them feel special.
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June 2019 by ali chung
Unbelievably POOR service at the pharmacy. Could not locate records, when we called, were put on hold repeatedly for 35 minutes. No responsibility at all. Nasty people there. Seriously.
