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January 2024 by Ge W.
Beware that their process to view and accept items before you know what you will get is long. They take the item, and you get no cash, only an email of receipt, then they take their time pricing it, if.... I never heard back. In short, my 4 items were lost, and they said, 'this CAN happen, and that's Ok, because they probably were sold for a good cause'. Only offered me 60 dlls, it seems like the minimum amount they could 'guess' for only 3/4 items they found recorded in their system,which pictures actually did not match what I gave them. The kind of service was very low when I tried to contact them, and the manager simply did not have a regretful reaction when she gave me the story, which took months to be revealed. I sensed they have more items that they can organize. I do not expect nor want a response here from them because their opportunity to make it right was never evident when I reached out to them.
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September 2023 by Lisa G.
Great value, fabulous staff and a great cause. I would highly recommend. Glencoe location is my favorite.
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August 2023 by Kathleen Kennedy
BUYER BEWARE. Purchased what was claimed to be an authentic Louis Vuitton bag (like new condition), within a month the coating began to peel away. We brought it in questioning its authenticity and was told we should take it to LV directly. We took it to LV, who wouldn't repair it because it wasn't purchased from LV. Upon bringing the bag back to NorthShore Exchange the owner (Wendy) was incredibly rude blaming us for allegedly leaving it in a hot car? Lesson learned on our part (don't buy a luxury bag second hand). Great mission, bad customer service.(I should note the other employees were lovely and apologetic.)
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August 2023 by Natalia Kogan
I recently visited this place for the first time and really enjoyed my experience there. What a beautifully curated space! The inventory is excellent, and prices are reasonable. The staff are very friendly. I look forward to being back!
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August 2023 by Kathleen K.
BUYER BEWARE. Purchased what was claimed to be an authentic Louis Vuitton bag (like new condition), within a month the coating began to peel away. We brought it in questioning its authenticity and was told we should take it to LV directly. We took it to LV, who wouldn't repair it because it wasn't purchased from LV. Upon bringing the bag back to NorthShore Exchange the owner (Wendy) was incredibly rude blaming us for allegedly leaving it in a hot car? She would not stand behind a product that cost over $2,000. No records of authenticity, etc. Lesson learned on our part (don't buy a luxury bag second hand). Great mission, bad customer service.
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June 2023 by Chloe Weber
If I could give more than 5 stars I would! The ladies are so sweet and not only was it great to finally get my dream bag, but giving back in some way to people in need and the community I am from was an amazing feeling! I live across the country now so I ordered online, but I’ll never purchase a bag or accessories anywhere else.
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April 2023 by Jane S.
This shop is a treasure trove of great deals and beautiful things. I have purchased furniture, clothing, and jewelry and love them all. The staff is kind and helpful. If you find something you like, grab it because things sell quickly!
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April 2023 by Kimberly K.
Love shopping here I always find the best clothing and furniture. Love my Chanel shoes!
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April 2023 by audrey w.
Best resale shop ever!The prices are great! The selection is wonderful, and the friendly staff are knowledgeable and so helpful!!
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April 2023 by Wendy S.
I just bought 2 great birthday gifts for friends and a fun dress for me. I shop here once a week because they always have new stuff. I like that their profits go to charity and the sales people are so nice.
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February 2023 by Melissa S.
Extremely rude and disrespectful to their potential consigners at the Wilmette location. I honestly felt disgusted with how I was treated. They should be ashamed. Take your business elsewhere where customers should always be treated with respect and kindness.
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August 2022 by Anne Frank
NSE is my go-to for gifts. The staff is always friendly and helpful. One of my favorite shops.
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August 2022 by Chrystal Caruthers
Went to the sidewalk sale and walked away with some great deals. High end consignment shop for those in the know
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July 2022 by Sha-Narah Bratt
Had lots of success here! Most clothing items are in the $60-150 range. Gorgeous pieces, furniture and decor. Will definitely be visiting again! Especially because of their kind store clerks that have such a positive demeanor. Particularly, Sprite!!!! She’s a gem.
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July 2022 by L G
Just so you know , if you are a person of color , they will Racial profile you. And whisper it to anyone they can while you are in there to keep an eye out on you. Plenty of other women in there but I was the only one they were watching . NOT POC FRIENDLY
