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January 2024 by Mark G.
I went to the Tire dept and we asked 2 times about opening the locked doors to view and compare the products. Waited over 10 mins and still no help. We walked out. Not very helpful at all. We took our business somewhere else. I do not recommend this place at all.
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January 2024 by Daniel S.
Happened to be driving through the area and decided to stop by to get an item my mom needed that wasn't in stock at any other Walmart in the Chicagoland area. The parking lot was full of trash, and both entrances were blocked by several shopping carts tipped over in front of the doors. The employee stationed at the entrance/exit was not paying attention at all, as he was too busy leaning with his hand against the wall where a girl, presumably his girlfriend, was standing. I knew what aisle the item was in, but could not find section Y. I asked an employee, who was nice, but he too was confused as to where section Y was and had to ask another employee (not blaming him, he may have been new). The other employee was confused as to why the item I needed would be in section Y, which is supposedly the garden center, when it was not a gardening/outdoor item. Nevertheless, he decided to lead me to the garden center, and before even getting there, I happened to spot the item on the end cap of an aisle, which was not labeled section Y (it had a number but no letter like all other sections do). He was surprised to see it there but I thanked him and he left. I grabbed 4 of the item and went to check out. While scanning, I realized that one of the items was cracked, and another had bird poop on it, so I got the attention of the employee stationed at the self checkout and asked her to come over. She nodded upon seeing me, then proceeded to walk over to a different checkout station that nobody was using. Mind you, this was at 10pm and only one of the other 6 self checkouts was being used, so it's not like it was a busy time or like somebody had just used that checkout spot. Barely anyone else was in the store. She sprays the checkout station down with a bottle and wipes it clean before walking towards me. Her job is probably to clean the checkouts and I'm not trying to sound entitled that she didn't immediately help me, but after nodding that she saw me and then going to a different spot that didn't have a pressing need, it definitely caught me off guard. When she came to me I told her that I needed to go back and switch out two of the items since one was cracked and one had bird poop. Like I said, the store was practically empty and nobody was in line, so I just wanted to make her aware that I was going to leave the 2 good items there and be right back. Her exact words were "ok go back change" and I asked if she wanted to put the 2 damaged items somewhere else and she just repeated "ok go back change," which I assumed to mean she just wanted me to go back with the damaged items and swap them out. After swapping the items out and paying, I walk out only to get a death stare from the worker at the door who was still standing with his hand against the wall over the girl. I understand that these employees do not get paid a ton, and I get that I was shopping at an unusual time. But this experience was definitely an odd one, and especially surprising considering how nice of an area it is located in (just down the street from the Morton Arboretum, right next door to Abbington Banquets). Walmart isn't known for being a high-end place and I'm not someone who even cares about a store being "nice," but I have been to plenty of Walmarts and this was the worst one. The one star is deserved simply because they actually had the item that no other Walmart did, but that's probably due to nobody else shopping here...
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December 2023 by Katelyn B.
Waited for 2 hours for my pickup order. I was unable to go into the store due to my 6 month old baby that was with me. Attempted to ask the staff that was delivering orders to other cars where my order was. They said they would check and let me know. No one ever followed up. I ended up calling the store and was put on hold multiple times. Finally Tony answered and gave an excuse for my order being so behind and he got my order sent to my car.
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October 2023 by Kylah F.
One of the few locations I've gone to where they don't hassle you for your recipe. I always find what I'm looking for and the employees here are actually helpful! 1hr drive for me but I'll come back everytime!
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October 2023 by Patricia S.
This location has the worst customer service all the way from the managers to the staff. Need serious training, Don't try and call you will never get an answer. Walmart you have a huge chain of stores you are slacking do better. Thank you!
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September 2023 by Sami U.
I have been coming to this Walmart for years and it has always been a great location.I stop here often now for my gym supplement needs as Walmart has really upped their supplement game with products from Muscle Milk, Quest, Atkins, and Pure Protein. Definitely recommend this location to all nearby.
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July 2023 by Stephen M.
What can I really say, it's another Walmart.I was looking for a few items and hoped that I might find them here. I actually found some of what I was looking for and was very happy with that. If I had more time I would have actually looked at more stuff. I actually found some clothing and some food items that I hoped to bring back with me. I have to say that prices were in line with what I expected.The storage self was in pretty good shape and very well stopped. There were a lot of people shopping and when I was done I was able to use the self checkout and get out very quickly. I was actually hoping to get back to this location to see if I could pick up a few more items but I basically ran out of time so I will have to find another store further down the road.While walking through the food section I ran across Sahlen's footlong hot dogs. I haven't seen these in a store in literally forever. I was very tempted to buy some as a novelty for people I know back home but I resisted and only purchased the items that I was looking for.
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April 2023 by Mrs M.
I do not understand why stores try to pass off expired food. I purchased sausages from Walmart. They were expired, and after being cooked the sausages were mushy, and falling apart. That's when I checked the expiration date, and found them to be expired! Now what if I had gotten sick from eating that garbage!
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December 2022 by Joyce G.
This Glenn Ellen Walmart is THE MOST RACIST LOCATION I have visited!!! Corporate needs to investigate these Indian workers there! They don't deserve any stars!
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November 2022 by Jim C.
I made 3 separate online orders within a 2 month time frame. Each of my orders did not arrive to my address. Each order alerted me that the order was delivered and a picture of the package at your door was available to view. The pictures were not my door or did they look like anything in my neighborhood. Pitiful that they can't get someone who can deliver items to the correct addressee.
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October 2022 by Nancy M.
Had phone stolen right out of my cart. They have a "sell your phone for instant cash" kiosk in exit lobby. Yikes! Try calling this Walmart phone on their main number and no one will ever answer. They do not care. Avoid this store at all costs.
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June 2022 by John K.
Called this store today BEFORE we drove the 10 miles to get there to see if they had any store checkers or if the store has turned into a self check out center. they said they had live checkers to help us with our $250 plus purchases. when we got there all the check out lanes were taped off and the store is self check out only which may be o.k. for small purchases. totally lied to us over the phone. drove to the walmart in Addison and they had 3 check-out lanes open and we were actually treated like paying customers. Addison had twice as many customers too so maybe we are not the only ones fed up with the walmart self check-out b.s. they make enough money to pay a cashier as i go there to shop NOT be an employee. i hope the glen ellyn walmart tanks.
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June 2022 by Michelle B.
While shopping at this store a few weeks ago, I witnessed a supervisor publicly berating an employee for the terrible crime of ... leaning against a wall. The supervisor, wearing a vest that ironically read "coach," yelled at the employee to "stand on this line and do not move" while slamming a broom on the floor to emphasize each and every word. Customers at the cashiers and in the customer service line were all staring, so everyone heard it. I flagged down another "coach" in a yellow vest and told her. She shrugged, rolled her eyes, and walked away -- in the other direction. So I called over one of the managers and told him both about the first person's behavior and the other woman who didn't care. I emailed WalMart as well, since someone should actually care about abuse of employees, but never heard back. It's clear they don't care if their employees are abused by trainers and managers.
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June 2022 by Jean F.
New Customer Service associate (?) and Assistant Manager, Tony, need training...could not even process a dollar coupon that their check out associate left on the product???
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May 2022 by Debbie R.
Went to pick up my order and I got part of it and part of someone else's. I returned what was wrong and got the items left off. What a hassle. By now you would think they knew how to process an order.