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November 2023 by Joe B.
Absolutely incompetent operations, rude and inaccurate accusations, and terrible customer service. If you’re like me, and would expect a pharmacy to fulfill a basic ear infection prescription for you daughter in a timely manner, don’t come here - they’re entirety incompetent across the board. They failed at every step (phone service, counter service, filling the prescription in a timely manner, providing accurate pickup times, etc.), but most of all, they failed to help a sick infant get better for 7 hours. Shame on you and your staff for such terrible execution and customer service.
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October 2023 by Glenn Ferrell
Walgreens has Zero regard for customers' time.For any company out there, if one of your business goals is not to save your customer time, you have a limited future. (Just look at the corporate wreckage behind Amazon.)Walgreen's phone bot accepts prescription refills, tells you they will be ready tomorrow. You wait 2 days and try to pick them up. Neither of them is ready and one of them has to be renewed. Then you get text messages for 3 days that one of them is ready and there is a problem with the other, but you better pick up the "ready" prescription before they restock it. (And, stupid me, I don't live next door to Walgreens - so I don't want to drive there twice.) So I call my clinic and they tell me that they had already been called by Walgreens and sent in the renewal. So I call Walgreens, and after 10 minutes screwing around with the phone bot, being filled in about the limited availability of the Covid shot (that I got last week) and being subjected to a long list of the times of their employee's lunch breaks, I finally got to talk to a real pharmacist who told me that she knows of no renewal of my prescription - they only see the prescription has been cancelled. I explain my discussion with the Eye Clinic and tell them - call the Clinic, they will be happy to talk to you. (And, when you call Wheaton Eye Clinic they actually resolve your problem. It's like magic.)My Blue Cross Blue Shield required that I use this Walgreens. Otherwise I'd wouldn't. If you have no insurance restrictions, do yourself a favor, either get healthy or try another pharmacy.How could Walgreens significantly improve service? Get a really state-of-art AI, with access to their databases, to manage their phone calls. We should be close to being able to do that. And start measuring things that have to do with their customer's time. Measure the times people come in to pick up a prescription (or drive up to the window) and leave without it. Measure how long people have to wait for service (shots, etc.) after showing up at their designated time. Measure the frequency and duration of computer outages at the store. With data like that they could significantly improve customer experience. Oh... and I just got a call that my prescriptions are ready. We'll see...So I went to pick up the prescriptions. There are 2 drive through areas. I was first in line for mine. Waited 20m 24s (brought a stop watch) before someone came on the speaker. They had only 1 of my 2 prescriptions. The one they sent me the 3 msgs on - insisting I pick it up ? Well - they didn't have that. Told me come back in 20m. I gave them 32. (Bought groceries, went to Staples.)Went inside this time (by this time the drive-through was about 6 or 7 car lengths long). Got up to the counter immediately. There was only an 8m20s wait while they searched for my mislaid eyedrops.This doesn't seem to be a staffing problem. There were 9 people (I could count) in the pharmacy area. All seemed busy. The people I've dealt with have been nice, polite. So if it's not staffing, Walgreens issues must be either IT systems, Process, Training/Culture and/or the quality of Management.
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October 2023 by Annie Kane
Mirabelle at the pharmacy is efficient, caring and capable. She went out of her way to help me obtain out of stock medication on short notice. Thanks!
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October 2023 by Big B.
The worst customer service ever! Managers walk past full lines. Pharmacy is a joke. I've been in the drive thru for AN HOUR AND 15 MINUTES! They don't care about their customers or employees or they would hire more help.
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September 2023 by Gus Polinski Polka King Of the Midwest
By far the worst Walgreens in the area. Every time i go there is super long lines and all the employees stand around the store
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August 2023 by Kathy Diaz
Every time I go in to get a prescription you get treated so rudely.Especially, the girl with black girl in a ponytail wearing a mask.I hope she isn’t going into this field because she has no patience.We must be better.
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June 2023 by K Len
I tried to call this location to get a prescription transferred, it's the only 24 hour pharmacy around where I live.I was on hold for over 20 minutes and I finally gave up and decided to go in person.The poor girls were swamped, 2 techs for 5 people in store plus the drive thru.While the tech that helped was friendly enough, I ended up waiting over 2 hours for my prescription.
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June 2023 by Erik Anderson
0 stars, for lying to a pharmacy customer. Forcing a healthcare worker to come back after a 13 hr shift for the pharmacist to “consult” after his meal break. After coming back he doesn’t speak to me at all and the pharm tech’s response was “he needed to check the cap”. Through the already stapled together bag?
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May 2023 by Pacos Vatos
Came in during a slow time , dropped of a script with 1 of them having 16 pills another having 22 pills. Was told it would be 30 minutes. Came back 2 hours later to he told they didn't even have it together or started. What type of laziness is this ? I will never shop at walgreens again.Do better .
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April 2023 by Laney Krogen
Waited about a half hour in the drive thru this morning for my Auvi Q life saving medication for anaphylactic shock. They wanted to tell me they are selling it for $70 more than manufacturer price & to get it for the retail price which is what it legally is to be sold for by the manufacturer of the medication they told me I would have to drive back around & wait again in the line of 10+ cars. I went inside to wait ten more minutes & be told once again it wasn’t ready unless I would pay over $200. This location has gone down hill & their staff is unfortunately rude they don’t even try to be empathetic.
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February 2023 by Kelli McGrail-Paulus
Worst vaccination experience of my life. It was marked “complete” before I was even checked in, my 3 year old was made to wait over an hour (we made appointments well in advance)Staff literally ignored us when we would try to ask questions. The pharmacist touched door handles, computers, etc with gloves on that he intended to also use in the administration of our vaccinations. Another pharmacist had to tell him to change them. They also didn’t have the proper vaccinations ready and then chided US for “rushing” them after we waited 90 minutes total.This place is meh in regards to prescriptions, but stay away if you need a vaccination.
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January 2023 by Amy C
If I could give a 0 star I would. I have never been treated so poorly because I was on Medicaid as secondary. The pharmacy tech was getto as hell. She stated I was getto because I can’t afford 2.74 for my daughters medicine. I HAVE MEDICAID, STATE ASSISTANCE IS NOT FOR PEOPLE WHO GOT MONEY. So please it’s hard enough for me to ask for help so please while you are able to work and get you family Christmas my gift of working was taken from me in a hit and run accident last year. Yea I swore and I was upset but your tech needs a reality check. Next time she go to come around that counter let her. It will be her mistake not mine. Mother bear being attacked is never fun!
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December 2022 by Amanda Hisaw
Everytime I go to this Walgreens the line is so long despite multiple workers in the store. A few times I have even seen them chatting with each other and ignoring the page to come to the front for a line 6-7 people deep. The pharmacy and technicians (as well as the lady who works in the beauty department) can be very kind though!!! At times I have even seen the store manager and an employee argue in front of customers about whose turn it was to come up front. When it comes to photos or photo cards I have had minimal success. Many times the machines are down and when they are working at times I will go in several hours after placing my order for one card or a few photos and they will not even have begun to process the orders in the computer. The employees and manager here seem frustrated and do not take customer service seriously. I always have a complete opposite and wonderful experience at the Walgreens in Wheaton on Naperville Road near Danada.
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December 2022 by Tom Beneventi
Needed to pick up a prescription (11/5/22). The website, app and voicemail says the store is closed so I drove by to see what was up. It was open! I mentioned it to the pharmacist and another worker but nothing was done. Same thing today when I tried to refill another prescription. Had to request refill at another store. You're not closed!! Who's running this store?
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November 2022 by Christopher Moran
Wanted to take a moment, and thank Nicole in the pharmacy for being so amazing. I have been coming here for years upon years, and I’m not a very easy person to please, but she always manages to put a smile on my face. Even when I know they’re overwhelmed. Nichole should probably be the president of pharmaceutical services at Walgreens, so if anyone could put in a good word…