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“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Great customer service! Stayed wayyy past closing to help me, Raul was very helpful and took time to explain all the changes on my account after getting a new phone. Haven’t had such genuine and nice service for a long time.”
“I came in this evening to pick up my new phone and to have everything transferred. The store manager, Jim stayed an hour past closing time to make sure everything was transferred and that I was happy with everything. He never rushed me and was truly FIRST CLASS!!! He also gave me a great deal on my accessories!!!!
I hope this branch appreciates him and pays him well. HE DESERVES A RAISE!!!!!!
Thank you Jim.”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“I’ve been with T-Mobile for over a year now. Activated here at this location and I refuse to go anywhere else. Jasmine and the whole team here are very very helpful always
Always call me with any promotions T-Mobile Tuesdays etc
You have a customer for life with the service provided here”
“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
10AM - 7:30PM
2180 W Lake St, Hanover Park
Internet Service Providers
“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
“David and Brenden helped me with my phone , and I was having problems with being out of network. They both helped it going and explained what the problem and fixed the issue. Very nice men 5 Starz!”
“Always go here for help and David was really helpful. On top of the great customer service, Brian was very knowledgeable on Samsung products! Amazing work t-mobile”
“Hands down the best customer service ever!! When I arrived, the manager Julia informed me I was 2nd in line to be helped.I ended up working with Julia, and she helped me through the entire process of trading in old equipment, adjusting our services, and mentioned a fantastic deal if we merged our cell phones to xfinity as well. My husband and I will be doing the cell phone merge asap!!!Thank you to the entire staff at Xfinity in Danada. You all deserve 5 stars!!!!”
“Kevin helped me with an issue on my phone and then he helped me reduce my bill. I was able to save money by reducing my bill from $70 to $56. So thank you Kevin for saving me money.”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“The customer service at this store is awesome. Employees very respectful and approachable about Any problems you have. Got service right away and they helped resolve the problem that I came in for.”
“We received amazing service from the store manager Natalia. My family was getting 3 phones exchanged and that requires some time to transfer. We came into the store later in the day not realizing how busy they were and how long it takes but Natalia was so helpful and nice. Answering all of our questions and stayed with us atleast an hour and a half after the store closed to get our phones all set. They went above and beyond for us and that's been our experience with tmobile overall!”
“LLT Group exceeded my expectations in every aspect of brand strategy!From the initial consultation to the final execution, their team demonstrated unparalleled expertise and dedication. Their insightful analysis of our brand's strengths and weaknesses paved the way for a comprehensive strategy that truly resonated with our target audience. They skillfully crafted a roadmap that not only enhanced our brand's visibility but also positioned us as industry leaders.Their innovative approach and attention to detail ensured that every aspect of our brand's identity was carefully curated, resulting in a cohesive and impactful presence across all channels. Working with LLT Group was a game-changer for our business, and I wholeheartedly recommend their services to anyone looking to elevate their brand to new heights.Five stars all around!”
“I’ve been a T-Mobile customer for years with multiple lines, and Jay at the Oakbrook, IL location is by far the best rep I’ve ever dealt with. Originally sent by Costco across the street for a device return, I ended up learning about all the extras T-Mobile offers that other reps never mentioned and got everything everything else taken care of quickly and efficiently. Jay and the Oakbrook location have set a high standard for T-Mobile service. Definitely recommended.”
“Eric and John assisted us in getting an issue resolved. They also helped get my uncle on a plan that provided him basic services he used at a much better rate. They were very attentive to his needs and extremely helpful.”
“Larry Saladin was fantastic. He walked us through everything and made sure everything we knew exactly what we were paying for and how everything worked. 11/10 customer service”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“Want to give a HUGE shout-out to Patrick Cagle for the time he took to get my mother in law all set with a new phone & accessories & transfer her apps from the old phone to the new phone!! Even with a bunch of us waiting out in front of the location before 10 am he was so laid back & welcoming & didn't make us feel rushed!! I'm hoping he gets noticed for EXCELLENT customer service since it's HARD to come by these days!!! Thank you again Patrick - keep up the GREAT work!! We will use this as our go to store going forward!!”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“Had issue with texting on my Samsung Galaxy 22+. Took over 15 min to talk to anyone, and they tried resetting the mobile and swapping the Sim card. Neither worked. I had to reinstall Google messages after I left to resolve the issue.”
“Jenni was excellent. She has helped us multiple times, always being patient and understanding. I enjoyed interacting with her throughout the whole process. We always appreciate Jenni's kindness and helpfulness.”
“Caleb was absolutely amazing. Helped us out with our phone bill. This is a corporate store. Highly recommended to come to a corporate store. Thank you so much will be back.”
“Thank you Jose for all help with upgrading me to my new phone. Jose is very knowledgeable, respectful and was patient with the whole process. I would highly recommend this store to anyone looking to upgrade their phone. Thank you and I will definitely do business here again.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Badass facility, one of the nicest datacenters I've seen. Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.”
“We came in to upgrade a single phone, and Taya was very patient and did a great job answering all my questions. We ended up trading in two phones and she also told us about the Netflix and other promotions through Verizon.”
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“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”