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November 2023 by Sara W.
I don't really like going to any hardware, lumber store, but this place usually has what you need. It's hard to find help sometimes, but I usually can find what I Need by myself. I do love how many Christmas decorations they carry and Halloween too. In the spring they have lots of flowers, trees and bushes. It always seems clean and organized. I am a person who does not like checking myself out, so I hope they don't go completely to that. I always get my paint here, they have a great selection of colors. Overall, it's nice store.
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October 2022 by Shelbie C.
We just moved here from LA, the associates at Lowes were really nice and helpful. But their delivery service is TERRIBLE. We ordered a washer and dryer that was supposed to be delivered between the hours of 2:30-6:30 pm Wednesday. We call at 5 pm and they said we were delivery # 13 and they were on #11. 8:30 pm rolls around and still nothing. So we call them and the customer service associate said they did stop at our residence, couldn't deliver it bc there was a car blocking the driveway, rang it in as "delivered" and left. Here we are the next day 8 am I'm calling and the delivery manager said he gave my phone number to the other manager and they will "call me back to reschedule" Absolutely ridiculous.
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October 2022 by Rhonda F.
I would give them a minus if possible. We bought a refrigerator there and it was delivered late on a Wednesday. By that night we were both very sick with Covid and not up to putting the shelves in or even looking at it much. So on Saturday we put it together and realized it was not what we thought we were purchasing. I called first thing on Sunday and explained I had Covid so I needed to take care of the return over the phone. The lady at the return desk repeated 3 times I would have to come in to take care of it even though I reiterated I had Covid. So put on a mask and go in staying a couple of feet from the counter. After several rejections to discuss it other than "It's been more than 48 hours and there are no exceptions " I Finally got to talk to a manager. The "manager" talked over me, accused my lying, refused to listen to me, turned her back to me and talked to the other employees about me while I was standing there. She lost it when I said, "Don't turn your back to me and talk about me." Sad to say it went downhill from there. I have never experienced such rude unprofessional behavior from a store before. There was supposed to be a follow up from the main manager of the store the following day. Of course, several days have passed and we have heard nothing. Sad thing is we have spent so much money there redoing our home. We have now canceled our card there and will NEVER step foot in a Lowes again.
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September 2022 by Lawrence N.
I ordered an oven and arranged for it to be installed in my home. They told me that it will be installed between 12-4 PM. They never came. I called customer service three times and they all gave me the run around by asking me to call this number and that number. No one knows where my oven is now. And I wasted half a day waiting for them. I will never ever again buy anything from Lowes. Not recommended. Find other stores to purchase your oven.
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July 2022 by Dan R.
This review is for two experiences with Lowes that involved assembly or installation of Items purchased there. The first was a grill. I purchased it and opted for assembly and delivery. I paid for the grill online and scheduled the delivery of it assembled. The day it was to be delivered, I received a call from the store to tell me that the assemblers did not show up and it would be another week. I was frustrated because it seemed odd that they would assemble and deliver it the same day as I live about an hour away from the store. The next week, the day before the rescheduled delivery, I was called again with the exact same excuse. This time the person calling tried to make it sound like my fault for picking that day as the assemblers were only there on certain days and this was all my fault for not knowing those days. This time I asked to speak with the department manager and was transferred to a dead extension, However, my grill did show up two days later. I am still trying to figure out how the igniter works, but at least it's here. My second and last experience with this Lowes was a toilet purchase and installation on 6/4. The next available install date was July 1st. I didn't like that I was informed of that AFTER I purchased the toilet, but I have 3 bathrooms so I figured we'd survive. The day before my scheduled installation I received a text saying that the installer called off and My installation would be the following week. In an attempt to keep this shorter, I'll just say that happened four more times, until I received a text saying that they cancelled my order. I had no way of contacting the installation team and my several calls to the store were transferred around until I gave up and cancelled the order online. After spending many thousands of dollars on tools at Lowes, they lost a customer for life.
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June 2022 by Thomas F.
in 2016 I walked into this location thinking I wanted to buy a Dewalt impact driver. I found a better deal with Hitachi. Sense what I am doing is small potatoes (light woodworking and home repair) I bought a set. As expected the batteries are wearing out so on June 17 2022 I went in looking for Hitachi replacement batteries and expecting prices to be ridiculous. I found not Hitachi but Metabo. A quick google search from my smartphone confirmed that it's the same brand with different names. The sales guy came to assist me to get the security lock off of the batteries. I explained that I had hitachi tools and needed new batteries. Not listening to his custome he tried to explain that they weren't the same brand. He also tried to get me to go with a brand that I absolutely despise. I told him that no I really wanted to just keep the tools I love and get a battery for them. Needless to say I left a loaded cart Lowe's this night and will not be going back there again. Side note I hopped over to Home Depot next door and their sales guy asked me how he could help. When I told him the story above he smiled and sighed "yeah that tool guy over at Lowe's sells a lot of power tools for us here at Home Depot." I know it's a line, but it's exactly how I felt that evening. You would think in a world where big box stores are trying to compete with delivery services one of the things you would really focus on is in-store customer service.
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June 2022 by Ryan K.
The worst experience I have ever had. Found a decent deal on replacing garage door openers and got drug into a feud between the installers and the mega chain. No one will call me back, including Paul Claussen, the store manager. Call the store and "accidentally" get disconnected. This story is almost impossible to believe. I am ashamed that I ever bought anything from this store. The worst of the worst. Everyone is buying everything online yet I believe in brick and mortar stores. My belief is fading fast. I M co completely disgusted with this experience. The sad part is that I probably won't even be contacted about my experience. Very,very sad One star is too many IMO
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May 2022 by Ray D.
The old lady at the pro desk cashiers her name is Denise its unfriendly and rude. She had her favorites which she'll be nice but if she don't know you she'll give u the cold shoulder.. sucks that she's making me not wanting to come to this location no more
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May 2022 by John H.
I am livid. Ordered some appliances online for delivery. Delivery was scheduled a week after I paid. Not great, but OK. The day came (Saturday), and no delivery. Called the Maplewood, MO store (where it was supposed to come from). Seenms they cancelled it without telling me. After sputtering about "thid party" delivery, the Assistant Manager I spoke with apologized and asked if it would ne OK to delivery on Monday (today). I had no choice really. So I said fine. The day comes. Find out they rescheduled for tomorrow. Called the Maplewood store. The Assistant Manager (named "Andre") kept blubbering on about the third party delevery thing. I told him I didn't care about this. Their problem really. I said I'd just cancel the payment. He said, "you want me to cancel it." In the moment, I said yes. He hung up on me. I'll take delivery, but I'll never shop there again. I called the people at the store where I shop. They hung up on me as well.
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April 2022 by Randall H.
Most horrible experience I have ever had, want to collect my refund, for carpet (that was never installed )couldn't get updates and was told numerous stories, finally decided to get my money back, went to the store to get a check for my money, was paid in cash?at the service desk over 3000 dollars all in 20 s had to stand at the counter and count this money out to make sure the count was correct in front of the customers in line ,manager Michelle I think was her name didn't handle the situation very well left the poor young lady there handle the issue, unbelievable, my wife and I couldn't believe what happened, just made the whole experience that much worse, I will never shop at Lowe's again
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December 2020 by Kim G.
I would give a 0 star if I could. Spend $$$$$ here every month for business. Almost every month when I go in to pay my LAR account it is a new, undertrained employee is working the customer service desk does not know how to do the payment and that was the case today. Girl didn't know what she was doing and had a terrible time finding someone to help her. When she finally did, that young lady didn't know how to do it either. When I told the original girl to call the manager, she told me I needed to be patient or if I thought I knew how to do it to come around and try. I acknowledge it's not the employees' fault if they are not properly trained and that is what I wanted to discuss with the manager. However, I don't expect a bad attitude when you obviously aren't qualified to be manning the customer service desk by yourself. Continually pressing the same buttons isn't going to get the job done. Worst customer service unless at contractor's desk.
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October 2020 by Rodger J.
I ordered a new refrigerator 2 weeks ago and I was told it would be delivered on October 22 between 9 am and 9 pm. I contacted customer support October 21 and told I would receive the refrigerator at 9 am October 22. So the next day no waited till 11 am and called the store it was supposed to come from. I was assured it be on the afternoon truck. At 2 pm they called me and said they did not have it in stock and reschedule for 3 weeks. I canceled the order after I was only offered a 10% discount and still had to wait 3 weeks. Called BestBuy order same size refrigerator for $200 less and suppose to have it by Saturday. In meantime Lowe's coF me $100 in lost wages and made no apologies for the loss or offer to correct the situation fairly.
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March 2020 by Keith K.
On March 14, 2020, I purchased mixed paint from the Glen Carbon, IL Lowes. When I arrived home (3 miles, 2 turns) a gallon of paint was all over my new SUV cargo area. They did not secure the lid on the gallon correctly. I filed an incident report, talked to several "managers" and nothing happened. Then I contacted the claims department. The estimated repair bill is $4200.00. Lowes is saying the are not at fault and it was my driving that made a lid come off of a gallon of paint. I will never buy anything from Lowes again, and would encourage others not to as well. Oh, the customer service employees lie. Within 5 minutes, they told me that the manager was with a customer, not there in the building, and in a meeting. When I walked into the stores and demanded to talk to Paul, they were caught. Lowes is very unethical, unprofessional and rude.
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March 2020 by Todd P.
Just like any big-box store, it comes down to whether or not you get lucky enough to run into the right employee. One time, I tried to bring back a dead tree. They have a 1-year policy, so I had lost the receipt by the time I took it back, BUT I had put it on my lowe's card. They couldn't seem to find the transaction, but offered me an exchange (great, that's what I wanted) so they called in some guy supposedly from the garden center who claimed that the 12' tree I brought in was one of the SMALL ones, meaning they wanted to offer me an exchange worth less than half of what the tree was worth. Thanks for nothing! However, on another occasion, I had left some marigolds sitting on the top of my car when I drove off. I realized this and retraced my route, but no luck. So I went back to the store to buy new ones, and an employee, Kola, came up to me and asked if I was the person who had left marigolds in the parking lot. I said yes. He had found them and saved them for me. Lastly, this location specifically is pretty good about discounting dying plants if you want to/know how to nurse them back to life. This is especially nice for getting perrenials on the cheap!
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January 2020 by Kent B.
We purchased a expensive dIshwasher on Black Friday and had it installed The week before Christmas It lasted 4 days. Lowe's said they would do a direct replacement within a week. Didn't happen still hasn't happened. Talked with multiple store employees managers asst. mangers corporate all promising the same thing "We will get back to you within the day" NOT ! Incompetence runs amuck! If I could give negative stars I would. This is totally unacceptable and very very poor customer service at ALL levels.
