-
September 2023 by Paula Morgan
We had the very BEST experience with Herzog! They remodeled our bathroom and we could not be happier with the finished product. From start to finish the team showed up as scheduled and were friendly and professional. Whenever we had questions they were always very quick to respond. I recommend Herzog to everyone and will use this business for our next bathroom remodel. Thank you!Services: Tile work installation
-
July 2023 by Michele D.
Do not recommend. After using Herzog Kitchen and Bath for a successful kitchen remodel many years ago, we turned to them when it was time for a master bath remodel. Herzog was so off the mark with a design plan that we ended up hiring a designer outside of their company. At this point we were still wanting to use them because the contracting work in our kitchen was well done and we expected the same level of attention to our bathroom so we stuck with them. We had also signed a contract that would allow them to keep $10,000 if we backed out. Touching base with Deb and Heather proved difficult on most occasions and was even a joke openly laughed about with sub-contractors who couldn't get them to answer their phone. After the project was finished (not on time) by Herzog, the grout in our shower failed after two months... completely came out of the shower floor. Ryan wanted to use an epoxy grout and after assuring my husband and I that the color of the grout would match the original color and taking out the grout wouldn't chip our tile, Ryan put in the wrong color epoxy grout and chipped nearly every single floor tile all along each edge. He also didn't remove all of the original grout on the floor so we had two-toned grout at this point. After 1 week this grout peeled out in our shower floor... Ryan came back and assured us he had a new, heavier duty epoxy product that would be the right color, be super durable and look great. He told us he would do a test to make sure the grout was the correct color before applying it to the floor because once this grout was applied it wouldn't be able to be removed. He didn't do this. He told us that if it was done incorrectly this third time he would remove the tile floor and replace it since removing the grout wouldn't be an option. We even agreed that he would order the floor tile just in case he needed it and so we wouldn't have to wait for it to arrive. We trusted him. We completely trusted him. We shouldn't have. Ryan applied this super heavy-duty epoxy grout and it was the wrong color. Much darker than the original. He also smeared the epoxy grout all over our natural finish stone tile which immediately plastisized our tile, made it shiny and slick... it basically ruined our tile. It was dangerous, it changed the quality of the tile and changed its coloring. Herzog and I tried multiple fixes to get this residue out of our tile and nothing removed the grout residue from our natural stone. They all agreed it looked bad and all agreed the color was wrong. They said they were sorry and wanted to get a rep from the company out to see the mess so they could be reimbursed for the work they were going to have to do replacing our floor. They wanted to blame the rep for their mistakes. The rep for the product agreed it was installer error, not product error and they would not reimburse Herzog. This was the point that Herzog said they would not replace our floor. Ryan had three colors of grout in our new floor, he had plastisized our tile with epoxy residue and he chipped almost every tile on our floor.... He didn't stand by his work and didn't keep his word. He stopped returning our calls and instead had Deb call us. She told us that we could "paint" the grout with a special paint and this was all they were willing to do for us. .. This product has a life of about 12 months (they had us call their rep to verify how great the product would be and this is what they told us) and would need to be redone by us on repeat for the rest of the life of our bathroom. This was Herzog's solution to a brand new $30,000 bath remodel that had been solely messed up by Ryan..... Fast forward 4 months and the grout on the shower walls is coming off and the orange backer board is showing through. Herzog used to do good work, but they have dropped the ball. I would never recommend them to anyone and I am so sad we used them. All of this mess is documented with photos of anyone is interested in seeing them.
-
July 2023 by Michele D
Horrible experience. I would not use Herzog kitchen and Bath for any reason. We have to hire another contractor to correct their mess.
-
August 2022 by MAPUS Network
To continue our review. Even though we had difficulty getting the work done in a timely fashion, we have nothing but praise for the quality of work. The commitment was always there and the communication, too. Our bathroom is beautiful!Service: Remodeling
-
July 2021 by Cheryl Stock
We haven't actually started on the upgrade work ( bathroom), but the process so far has been great. They were responsive and professional from our first visit, to the signing of a contract to provide their services. I appreciate how hard it is to manage all the details of product selection, ordering, scheduling, and more. They have years of experience and it shows. Our project is undoubtedly smaller than most that they do, but they treated us as important clients. (We'll review the workers, et al, after the work begins.)
-
March 2021 by Erin Oates
After getting quotes from multiple places, we felt most comfortable and confident in Herzog and we don’t regret our decision. Replaced countertops, sink, faucet, and subway tile backsplash. After all materials were in, the process took less than two days. We are very happy with the customer service from Debbie and Heather as well as Ryan’s impressive (and efficient) work on plumbing and backsplash. Will come back if we have any more kitchen and bath needs.
-
December 2020 by Amy Baiser
Love love love. We were gutting our entire kitchen and dining room and starting from scratch. I am not very gifted in design so we received bids and design layouts from 4 companies. Herzog is the only company that gave us a design that we loved (we had a very narrow space to work with so other companies found it challenging to do anything different than what it already looked like). As far as pricing, they were middle of the road. We have learned from redoing almost our entire house to never go with the cheapest option, so we knew Herzog was the way to go, and we were correct. Heather helped us pick out colors, designs, and even helped us pick a kitchen table and new light fixture. We liked that it was the same person doing all the work and if he brought anyone in, he introduced us first so we knew who was going to be in our home. Ryan was also very sweet to our children and they still ask us when he is coming over to "build things". We were planning on just fixing up the kitchen so we could sell the house. Our realtor said that we could now get about $30k more for our house if we sold it, but we love it so much we might not move! Thank you Herzog! We love our kitchen, and so does everyone else!
-
November 2020 by Amy Wiser Baiser
Love love love. We were gutting our entire kitchen and dining room and starting from scratch. I am not very gifted in design so we received bids and design layouts from 4 companies. Herzog is the only company that gave us a design that we loved (we had a very narrow space to work with so other companies found it challenging to do anything different than what it already looked like). As far as pricing, they were middle of the road. We have learned from redoing almost our entir
-
November 2020 by Amy W.
Love love love. We were gutting our entire kitchen and dining room and starting from scratch. I am not very gifted in design so we received bids and design layouts from 4 companies. Herzog is the only company that gave us a design that we loved (we had a very narrow space to work with so other companies found it challenging to do anything different than what it already looked like). As far as pricing, they were middle of the road. We have learned from redoing almost our entire house to never go with the cheapest option, so we knew Herzog was the way to go, and we were correct. Heather helped us pick out colors, designs, and even helped us pick a kitchen table and new light fixture. We liked that it was the same person doing all the work and if he brought anyone in, he introduced us first so we knew who was going to be in our home. Ryan was also very sweet to our children and they still ask us when he is coming over to "build things". We were planning on just fixing up the kitchen so we could sell the house. Our realtor said that we could now get about $30k more for our house if we sold it, but we love it so much we might not move! Thank you Herzog! We love our kitchen, and so does everyone else!
-
September 2020 by Emily Davis
I don't trust people that screw you out of money.
-
August 2020 by Davis Sivad
Bad business and bad character!! Well I’m a little sour from a more personal experience! Debbie would understand
-
December 2019 by kevin shady
Herzog did a kitchen remodel several years ago. We were very happy with quality of planning and implementation. Recently our microwave died. Herzog was very helpful finding and installing the replacement in a timely and high quality fashion.
-
November 2018 by Ammari Bourgeois
We hired Herzog Kitchen and Bath after having a bad experience with our previous contractor. They actually came and removed the crooked door installed from the old contractor and installed a beautiful seamless shower enclosure!!! And all in under a few weeks. That's from measuring some tricky angles ( Bathroom is in an attic like space) and ordering to Install! They saved my bathroom and now it's my favorite room in the house. The owners even came over once it was done to quality inspect and to make sure I was 100% happy. I will be reaching out to them again for our downstairs bathroom.
-
October 2018 by Victoria Glass
Just had my bathroom done. I got 3 bids and Herzog was right in the middle. Herzog had the most creative design as well. They really helped me think about what would be the most functional for me. The project was done in a professional timely manner. The remodel crew was very pleasant. Ryan and Matt were patient with me as i asked a lot of questions through the remodel. Now that its done i am actually sad. I miss them being around😉 I love my Herzog Bathroom. Thanks Guys!!!!
-
October 2018 by Jack Kerr
We hired Herzog for the design and product of our new home. We are pleased with the quality of the cabinetry. The design tweaks that were done to our Kitchen and bathrooms were things i would have not thought to do. I am happy that we went with Herzog Kitchen and Bath. I would hire them again!!
