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November 2023 by Nate
Great service until today. Next time a car phone mount is in the way of the technician and it breaks, you will replace it. So someone was in the car they just decided not to work on it.If you don't take walk ins/drop offs, don't offer the service. Follow the rules on your service garage.Ya'll are better then being rude. ?
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November 2023 by Julie Withers
Evan and the entire Sales and Service team have been top notch!! I have been thoroughly impressed with the service I have received.In this day and age where we come to expect mediocre service, the team at Cassens has knocked it out of the park!!! They have surpassed my expectations!! Thank you!!!
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November 2023 by mike badasch
Brought the car in for service today. The shop was obviously busy but running smooth. The lounge was clean and the coffee was decent. Good personable staff in place without making you feel like they are hovering.
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May 2023 by Lori Hargrove
Although I have never dealt with their sales department, because unfortunately both of my last two trucks have been purchased elsewhere and this wasn't planned just happened spur of the moment shopping. However regardless, I have always returned to their service department because they are the best. I have never had a bad experience. Randy and the other staff are always incredibly helpful. If the sales staff is anything like the service then you will not be disappointed.
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April 2023 by carly frederick
We had a horrible experience just trying to get our durango's issue diagnosed after breaking down 3.5 hours from home. They had our car for 7 calendar days (5 business days) and still didn't figure out 100% what it needed. Finally told us that even if they could, they were so busy that it would be another week before they could fix it. We had to spend $750 to get it transported to our home town. It turns out the engine was blown. Could've saved us a whole lot of money between rental car and transport fees if we had known that earlier.
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February 2023 by AimWaa Herron
Great experience buying my new 2023 Dodge Durango R/T! Cliff was the most attentive and hard working salesman I’ve ever had. The finance guy was most helpful and made the finance experience easy as well. Go buy a car from them you won’t be sorry!!!!
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February 2023 by Kevin Horner
I do not recommend Cassens.
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January 2023 by Big John
To the staff, thank you so much for everything you all did for me. My vehicle has had a horrible first year and was a deep investment for my wife and me. In specific, our 2021 Jeep Wrangler was purchased at another dealership in Missouri, and we have had Lemon related issues with this vehicle since we owned it. So just to say, when I took this Jeep to other dealers for service, I was blown off, and I do not think they had the expertise, knowledge or experience to really get to the direct cause or root of the problem.The Jeep had numerous recalls, and was driving erratically with a surging engine, funny coolant smells, and a high RPM idle. It drove uneven and uneasy, and not commensurate with how a new Jeep would normally operate. I felt like I spent $43,000 on a rebuilt or salvage type vehicle that was complete junk coming off the assembly line. Nobody would help us with these issues and another local dealer service department was less than helpful, in that they would not (or could not) identify the problems. Once I contacted Jeep FCA in Michigan, my case worker told me to take it to another dealership in my area which was Cassens.From the first moment I called, I talked with Steve in service who was extremely polite and friendly. He was genuine and even though I couldn't initially get in for an appointment for two weeks, he was very empathetic to my situation once I explained it. The date of my appointment was 11/07/22, and when I brought the Jeep up, I shared videos of the issues, along with previous service documents. Steve advised me that Cassens had top notch mechanics who know these vehicles up and down and guaranteed me that they would get to the bottom of what was wrong with the vehicle. They definitely did that.They took wonderful care of me and some of the nicest people you would ever meet.
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December 2022 by Peter Miller
Great service advisor very friendly and great service technician! They go above and beyond!!
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November 2022 by STEVEN GREEN CLAN
Been a customer for 4 years. Great service and prices. See Wes in service very honest guy.
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August 2022 by Ariel Arnett
Brought my 2021 Jeep Grand Cherokee to Cassens to have body work done after an accident. Dave and his team are rockstars! The communication from Dave throughout was appreciated and the end result felt like a brand new Jeep, inside and out. There are simply no words to express my gratitude. I will not take my Jeep anywhere else from now on. Keep up the good work!
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August 2022 by Nam Vet 70
Highly recommend Cassens. Steve Lane handled my trade in and order of new 2022 Pacifica Hybrid. First class dealership and sales experience.
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August 2022 by Tim Stumpf
I have been buying cars and trucks from Cassens and sons since the 80’s and I can always count on them for a good price and good service and they always help me with information on some of my other auto restoration needs. They have some of the best employees in the business.
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June 2022 by Michael Mahaffey
Great service, nice car lineup, fair prices. But the owners son Alexander told me they adopt kids from Russia and let them starve, then throw them out on the streets..
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June 2022 by devin byrne
I was thinking about purchasing a new jeep but it seems there isn’t the brand new “2022 helping your son edition jeep” I guess I’ll have to look else where.
