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August 2024 by Deb Skog
I can’t say enough great things about my wonderful experience I had here!
I needed some color copies done for our daughters wedding and Andi was absolutely the best!
She scanned my document and made them look fabulous!
Her customer service was phenomenal even calling me personally when they were ready because she knew how important it was.
Jon is the owner and I had the pleasure of meeting him too today and saw him last week when I flawlessly returned an Amazon package.
Great staff great service! Use the UPS store for all your needs!
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June 2024 by Jay
They lost my $150 package, and didn't do squat to help.
Owner told me to call corporate.
I had to refund my Ebay buyer the $150, and eat the cost because I didn't have time to navigate the corporate maze. I tried, but they make it too time intensive.
Pretty gross how indifferent the owner to losing a customer's package.
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June 2024 by Malgosia 92
The older man working was very unhelpful. I needed a label printed to be put on an envelope. After I emailed it twice he printed it and just handed it to me. Didn’t ask me if I needed any more assistance on mailing my envelope, attaching the label or anything. The actual helpful employee with common sense came by and she put it on my envelope with a sticker and checked me out. You’d think me also being 8 months visibly pregnant I was able to get more helpful and quicker service.
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May 2024 by carmen
Such delightful and helpful people. I had to print signs for my missing cat last minute and they were so quick to help. Will definitely come back!
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April 2024 by Lori Motsch
Regina was amazing! I had a complicated amazon return and she was delightful and so patient!
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March 2024 by Tim Mahan
Extremely helpful counter folks. Saved me money with their help.
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January 2024 by Brett
Worst hours. Inconvenient!
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January 2024 by angie hard
Fast and friendly service
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January 2024 by Tilak Jain
The staff (in this case a rep named Tyler) was not friendly at all. He showed no energy and stared blankly at me, making the customer service very lacking. No hello, no show of support, no concern. Its unfortunate, as the location seems nice and the other staff seemed to greet people just fine. My bad luck I guess landing at his counter ?
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October 2023 by Scott Wetzel
Very good experience.I will always use this UPS store (Geneva)Saint Charles UPS gave me a horrible experience (see my review on that store) so I drove to Geneva and this store salvaged my opinion of UPS. Nice work Geneva.
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August 2023 by Focused on natureHomeblog
New owners.. very disorganized, and create a new policies specifically in store I will not go there again
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August 2023 by Peter Schurman
Always personable and efficient service.
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August 2023 by Lou
Great customer service, friendly and helpful
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July 2023 by BJ 504JB2
Staff was rude and they have ZERO customer support skills. i brought in an Amazon return in the original box and was told i did not "pack it" right and that i needed another box. First i had ever heard of that so i went all the way back home to get a box. i put it in the box went all the way back and was told i still did not pack it right because i forgot to put a piece of tape on the box. i apologized and asked for a piece of tape and was told "We are not in the business of supplying tape or packing for customers"i am currently on hold with UPS customer service for 32:27 at the time of writing this. i guess theirs is not much better.I WILL NEVER GO HERE AGAIN...why no option for zero stars???
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May 2023 by Amber Sutphin
Sarah is the kindest customer service rep. She is so welcoming and helpful anytime I come in. The reason I'm not giving 5 stars is because I've had a few not so great experiences with 2 other reps who, more than once, act like doing their job is a huge inconvenience. I drop off Amazon returns to this location and let me tell you, these two hate it to the point that it is comical. If you don't like your job, move on so you can be happy and enjoy your life.
