-
August 2024 by Matt Geuther
Nick is the most knowledgeable shoe salesman ever. Last year he helped me out when I came in complaining about foot pain. He put me in a 990 that immediately made walking better. I put 2 million+ steps on those shoes - and still wear them! I was very happy that he was there when I came back this year. I just bought another pair of 990s from Nick. Best shoes I have ever worn. If you want genuine care, go to New Balance in Geneva,Il.
-
August 2024 by Mark Kubiak
Helpful with a return
-
July 2024 by Jeanne Hester
They always have what I am looking for. Staff is knowledgeable and friendly. The only place I go for this type of shoe.
-
July 2024 by Meow Meow
Great and professional customer service from Ron very helpful and polite def recommend!
-
July 2024 by Carolyn Frer
Very helpful and friendly staff and had what I needed in stock. I will definitely come back again!
-
June 2024 by Katie Ferreira
5 star service from the second we walked in. We are in our 30s and expect to walk in, see a cute shoe, ask for our size and just buy it. Nick made sure we picked shoes right for our feet, put the shoes ON our feet, tied them and then made sure they were the right size. He also made recommendations and was very friendly. If we didn't live in Washington, we would return hands down. Also, New Balance shoes are comfy. Lol
-
May 2024 by NastyRob Middle Earth Productions
I bought a pair on March 8th of 2023 and 1 year and 2 months later, they are still very comfortable to work in every single day. However, I wish the tread would last longer. It is time for a new pair. I am going back to buy another pair for my job as a school custodian. -Rob
-
April 2024 by Ashley Maria
I visited the store for the first time and I had a very pleasant experience. I purchased my first pair of new balance shoes and the customer service was excellent!
-
February 2024 by Jeremy Thompson
The guy in there was very helpful and nice. Don’t remember his name but it was on 2/14 and I needed to exchange a size and he handled it and was very kind about it
-
February 2024 by Rilee Heller
Walked out of this location 30 mins ago and had excellent customer service by Nick! He was kind, patient, knowledgeable, and walked me through every step of the process. I knew I was walking out of that store with shoes, but the great customer service will have me making the 40 min drive for my next pair. I used to manage a store in the commons 10 years ago and haven’t seen this type of customer service in a while. Good job New Balance! Big thank you to Nick!
-
December 2023 by Angelo Panoutsos
Great people and quality of shoes. I highly recommend this location. A+
-
November 2023 by Mindy McCormack
Went to get new work shoes as my feet were killing me, and new shoes for my sister as well. Helped by Nick. We have not had excellent customer service like that that in years!! Nick was very knowledgeable and professional!! So glad we came to this location. Seriously New Balance, give this guy a RAISE!! He earns it!! Bought two pairs shoes with inserts.
-
October 2023 by Ray Dunn
Friendly place and not pushy.
-
October 2023 by Sally Hoffman
Very kind and experienced sales men
-
October 2023 by Dohbart1000
Best shoe store in my book. Top notch service and I like the supportive wider-than-most-toe-box-shoe options.
