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March 2024 by Israel Ogongo
Great quality for great prices!
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October 2023 by John Mikuzis
I needed a new tuxedo shirt and bow tie. My experience was great. Fast and efficient.
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June 2023 by Lemon Lewis
Worst formalwear buying experience I’ve ever had. Do yourself a favor and go anywhere else.
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September 2022 by Zane Carter
Directions were spot on. Service was lacking at best. Walked around the store for 20 minutes without anyone even looking at me.
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August 2022 by Matthew Branigan
First time at Jos A. Bank, made me a believer and a customer for life. Todd was incredible, he helped me with sizing, style, budget and was extremely knowledgeable. If you haven’t been to Jos A. Bank, I highly recommend going. Also, had an amazing selection of mens clothes in addition to suits. Great fit, function, quality, and pricing.
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May 2022 by Jessica Levin
We will NEVER shop at the Geneva location of Jo's A. Bank again! We specifically drove to the Geneva location to purchase several dress shirts and a couple of slacks. 4 employees were in the store. My husband and I were the only customers in the store. We asked several questions to find specific items. Our questions were answered with quick replies or pointing in the direction of where we might find an item. No one offered to help us find a size, color, etc. It was as if they could not be bothered or they had more important things to do (then to have a few hundred dollars sale). After 35 min of RUDE/NO service, we decided to just walk out and leave the clothes on the counter. I won't be surprised if this location closes soon. It is so hard to find good help these days!
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November 2021 by Michael Kuropas
Anne Marie was fantastic. Very helpful and patient with me while we fitted a new suit.
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October 2021 by Susan Pleune
Salesman very helpful!
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September 2021 by John Hansen
Good people!
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August 2021 by Bonnie Beta
We went in looking for a pocket square (who knew they would be so hard to find?) and received excellent customer service from Renee? Can't remember exactly, but she tought us several ways to fold a pocket square, helped us choose the right color, AND directed us to the clearance section.So we bought 5. And she was funny/pleasant to talk to while he shopped.We also learned about the custom suit service.We will be back at the Geneva location next time we have an event.
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July 2021 by Ivan Gomez
I was a big time Jos A. Bank fan before today, constantly walk out with multiple items and I am always prepared to pay as much as I need and want to because of the quality. The customer service I received was just bad. Walked in was looking for a full suit granted on short notice, I understand that but just the attentiveness and friendliness was not there. The lady that “attended” me didn’t try to help me out and I felt like she was rushing to be done with me. She even went as far as recommending me out to another store that specializes in big and tall suits, because of my big chest and broad shoulders. Part of the reason why I don’t think I was helped as much either was because of my appearance, will not be returning here. It’s funny because I was ready to walk out with a full suit and the works like I usually do.
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February 2021 by Lisa Quinn
Awesome place and great people
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January 2021 by Cayla M.
If I would've read the reviews prior, I wouldn't have gone. I am so so glad that I didn't read them. They are not accurate to the experience I had. There were two ladies there today who helped my fiancé and I. Annemarie was who helped put together everything for our groomsman and helped to pick out a slim fitted suit for my fiancé. We got the 80% off sale today, so that's an added bonus. But overall, Annemarie was so helpful, friendly, and helped to put my vision to life. Thank you both for all your help!
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March 2020 by Matthew Bromeland
Very helpful staff.
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February 2020 by BILL Crossen
Unfortunately I am a huge Jos A Bank fan, been buying suits, shirts, ties, and shirts from them for years. However the store at Geneva Commons has horrible customer service. I purchased a couple of suits online(Jos A Bank suits of course) and went to the Geneva commons store to get the pants altered. Typically I enjoy browsing the store while I wait to be helped. 35 minutes later and no assistance led me to leave store and drop my suits at a local seamstress to alter, and then head to Macy's to buy 5 or 6 shirts, topcoat, and 3 sport coats. Why did I buy that much at Macy's? Awesome customer service and attentiveness to the customer. This location needs better help with staff and management....Macy's was very busy as well, but they had positive attitude staff that was very professional.
