The Home Depot in Geneva, IL, is a popular destination for home improvement needs and more. Customers appreciate how easy it is to find a wide variety of items, from tools and appliances to outdoor furniture and building materials. The store offers convenient online ordering with pickup options and has ample parking, although navigating the lot can sometimes be tricky when garden plants are present. Many shoppers consider it their go-to store for projects and everyday purchases. Staff members are generally friendly, helpful, and knowledgeable, particularly in the electrical and customer service departments. Customers often mention how staff members go out of their way to assist, whether with returns, online orders, or product advice. Several reviewers highlight specific employees who provided exceptional service, explaining products clearly and showing patience and kindness. However, some experiences have been less positive, such as waiting several minutes to access the garden department or needing to request assistance. Despite this, overall impressions remain favorable, with shoppers expressing satisfaction with their purchases and gratitude toward employees who offered personalized help. The store’s welcoming atmosphere and helpful staff make it a trusted choice for residents seeking quality service and a wide selection of home improvement products.
Whoever the guy working back there by the paint is awesome. He’s super sweet and helpful. Gave me some great advice.
June 2024
I've been to this store several times. The store is always clean and signage is great. Employees are helpful.
An employee named Chris was very helpful on Sunday as he cut several pieces of wood for us.
June 2024
Had to wait about 7 minutes for any employee to just unlock the cage in inside garden department... not impressed. I also had to go request an employee come to the department at the customer service desk...
