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November 2023 by Dee B.
Please do not take your pet here for grooming. I brought my cat in the morning for her 11:00 appointment for her twice yearly grooming. I dropped her off at 10:45 AM, and when I hadn't received a call by 3:45 that her grooming was complete, I called and asked when she would be ready. The girl I spoke to on the phone checked with the groomer and said it would be no more than 40 minutes more, and they would call when she was ready. When and hour passed and I STILL had not heard from them, I drove over. Needless to say, I was livid. My poor cat had probably been in her carrier for 5 of the 6 hours she was there! All I got from the front desk was excuse after excuse. "The groomer was late, they had to do two dogs first, perhaps I should call next time and make sure the groomer is running on time," etc, etc. That is pure BS. One would think when the appointment is scheduled, the facility would MAKE SURE they have plenty of time to work on your pet. I didn't get an apology or anything. But you can bet they charged me the full 175.00 to cut her hair. Please, don't bring your animals here for grooming. It is obvious there is a problem with both scheduling and employees. Oh, and now my cat is doing something she's never done before. She's dragging her butt across the carpet like a dog and crying. I'd bring her back to find out what's wrong, but I'm sure they'd charge me an exhorbitent fee and say she's fine.
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October 2023 by Angela K.
My pit mix who has never shown any signs of aggression was boarded here for 6 days. While dropping him off they put a slip leash around his neck and pulled him into the back, he growled. Waited a few lady came back said all was good. He is five years old and never has been boarded. I said multiple times if any issues please call us, we will get him picked up. Sent brother in law to pick him up on a Sunday three employees would not handle him, had my brother in law go back to get him, no issues. I called and asked how he was taken care of they really could not give me answers. When I asked if he ever went outside if he was showing stress they could not give me that answer either! Never ever again! Beware of leaving your fur children here. I could have left him abandoned on my own, thought I was doing the right thing with a vets office!
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July 2023 by Danielle H.
Things were great there until they were not! We brought our dog there for 5 years for routine visits which was fine but when he got very sick they were unable to see just how sick he was. We rushed him to a emergency hospital after leaving Millbrook and they diagnosed him within 10 minutes! Sadly we wasted a few previous days with Millbrook and ended up loosing our precious pup!
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July 2023 by Jean M.
i use to love young there but what has happened in the last three weeks is frustrating. my 9 year old stayeyed walking weird in his behind legs went to go see Dr Jill examend him did a blood test and gave him some meds. 2 days after she looked at his legs my husband finds a big lump so I go back she says she noticed it (I don't think she did) took blood and sent it in. that was on the july 2. I have called several times and she hasn't called me back yet. I asked the receptionist and she said it was stage 2 cancer. i'm freaking out and still waiting.
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June 2023 by Eric P.
The fine folks at Millbrook Animal Care Clinic turned my sick dog away because we were 7 minutes late for the appointment! THEIR POLICY IS 5 MINUTES. Well, that policy is ridiculous in 2023, and putting the health and safety of an animal second to a human being 2 minutes behind your policy is terrible. You're supposed to care for animals!! Today they lost a customer!
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March 2023 by Tom B.
First and only vet whose policy is not to renew my dogs heart worm medication unless I had them do an $81.00 test. I had him tested. a year ago because of this, and of course since he's had a monthly dose of this medication every month of his life he was of course negative. in trying to renew his prescription I was forced to take this same test again for another $81.00 for no reason except excess profit gouging! Every other vet I've dealt with would say they recommend it but if you were sure your pet had their dose every month, I problem. Welcome to Geneva
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March 2023 by Christopher C.
We have brought both our dogs and cat to Millbrook. They treat your pets with care and respect, and the owners too. Even a recent emergency was handled well, as our dog cut his ear bad enough to create considerable bleeding. The doctor stitched him up with minimum sedation, and the support staff helped calm down our sometimes reactive pet through both the examination and recovery. Our pup wound up wearing a wrap to keep his injured ear from getting worse, and it's all worked out. The price for these services was quite fair. I recommend this clinic quite highly.
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August 2022 by Kendall N.
We have been going to Millbrook for 2 years after we moved and they are fabulous. Very attentive, thorough, and lots of appointments. The staff is so friendly and you can tell they all love the animals they care for. Dr. David is amazing. We would recommend him to anyone, especially those with cats!
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April 2022 by Randy L.
Never again. We own a large breed who hurt his back leg. We had him on light activity after noticing limp and scheduled an appointment, had to wait over a week to get in. Nothing had improved with rest. Brought him in, explained everything, they took him in back to observe. I dont like that, I like to know what is being done with my pet. They walked him around, observed, felt he did not tear or break anything, just strain or sprain. Advised light activity (explained he had been for 2 weeks), anti inflammatory (no inflammation we could see) and we asked for x rays. They took them, told us they would send to our email. We got them next day and realized they only x rayed 1 view, upper leg, we asked for entire leg. Upper leg showed nothing. We have kept him lite activity, but now are positive pain is in lower leg, below ankle and foot which they did not x ray. We paid over $400 for this experience that provided 0 answers, did not include the usual 2 views, did not show entire leg. So now 3 weeks later waiting on another vet appt elsewhere with a lame dog who now, with lite activity is losing muscle in that leg. Nice people but not diligent, not good at what they do. I hope we get good answers and its not too late to avoid muscle waste or lameness. Buyer beware at this clinic
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February 2022 by Blake W.
We've only been with Millbrook for a few months now with our new puppy, but they've been excellent to work with.
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January 2022 by Kim S.
I've been going to another vet in Geneva for years. They rush you off of the phone, barely have time for your appointments, and make you feel unimportant. I'm very impressed with this place, they take time to take with you to explain everything. All of my animals will be moving here.
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December 2021 by Dawn F.
Compassionate and caring vet clinic. The hours are excellent. The staff are professional and knowledgeable. I have never waited more than 5 minutes and have never felt rushed during our visits. Dr. David is the best, but when he is not available, I have appreciated all of the other vets I have seen.
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December 2021 by Elysia V.
Millbrook is amazing! They have such an amazing staff who are always there to answer any of your worrisome questions. thank you so much for always being open to see our cats as immediate as you're able to. It means so so much to me and I love how much you all genuinely care for animals.
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December 2021 by Nancy C.
Ridiculous prices. One week with shots was $585!!! And she was full of pea when we picked her up. Need to find a new place to board her.
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October 2021 by David S.
Your furry baby's comfort is always there number 1 priority. Our Josie loves going there (even for shots) because everyone there cares and it shows. The ladies at the front welcome you with a smile (don't see that much anymore), and are extremely kind and proficient. All the techs will treat your furry baby like they are the only one that matters. Josie is particularly fond of Eli. What a fine young man with such a caring heart. All the doctors are Fantastic and you will know your baby is well taken care of. Josie has seen Dr. David her entire life and loves being around him and lets him do whatever is needed because he shows loving tenderness to her. One visit at Millbrook, and you will never want to go anywhere else.
