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February 2024 by PJM
Fixed my girlfriends next. On time and professional all around. Will return. Thanks ?
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January 2024 by Tim Scully
Stopped by to see if they could shorten my (tricky) Citizen watch band and their watch technician did it on the spot. I asked "how much" and they said "happy holidays" and didn't charge me. Also had delightful conversations with the staff. I'll be going back for my wife's birthday. Love this place.
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December 2023 by Cassidy B.
My fiancé and I had my engagement ring made at Fox and we couldn't be happier! I gave them a list of the style settings I liked from their website, they ordered all of the settings in along with a handful of diamonds for me to basically "build" my ring. My ring turned out absolutely beautiful and we paid significantly under the original budget we gave them. They were very nice and knowledgeable and went above and beyond to make my ring. We felt at ease as soon as we walked in and immediately knew we were in the right place.
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August 2023 by Madison Basinger
Extremely friendly, helpful, knowledgeable, and patient staff. I highly recommend!
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July 2023 by JB X2
My Mother left me some jewelry when she passed. Some was her own, and some was my Grandmother's and even my great-Grandmothers. It took me a long time to even want to go through it all. It was overwhelming , not just emotionally, but practically. There was so much to go through. Some I loved, some I didn't, and a lot that I just wasn't sure what it was or what to do with it. I knew I didn't want it sitting in a drawer any longer.I finally decided it was time for a professional. I visited a couple of other local jewelers before walking into Fox Jewelers one day, and once I did, I knew I had found the right place.Melissa is amazing to work with, and Tom is magic with his skill and expertise. When you are in Fox Jewelers, they give you their full attention and make you feel like a valued customer. Not only are they incredibly friendly, welcoming, and professional, they put the 'family' in family business. They understood how emotional it was to sort through it all and could not have been more kind and warm throughout the entire process.In the end, I had some pieces appraised, sold some gold pieces and applied that to a custom re-design of my Grandmother's ring, and had a couple of rings re-sized. Mostly, I walked away knowing that I will be a customer for life. What an amazing experience! I should also add that I found the pricing to be incredibly reasonable and the turnaround time was really quick!Love this place!Thank you, Melissa, Tom, and crew.Until next time~Julie B., Geneva, IL
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April 2023 by George Ajazi
I've known Tom for 28 years, having worked with him pre-Fox Jewelers and now at Fox Jewelers. Always had high quality service and fair pricing. Recently we had him make a custom ring for us that we couldn't be happier with. Looking to make another custom ring as well. I wouldn't hesitate to do business with Fox Jewelers!
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March 2023 by Mary S
I usually look a reviews, tossing out 1 low and 1 high, to decide on a business to use. Fox Jewelers had such high ratings I didn’t even do my usual research. Instead I went to see Tom and team for a small request. The level of service was so good, over the past 6 months I’ve used Fox Jewelers exclusively.I rarely write reviews, but feel compelled to share our top quality experience.We had all our jewelry reviewed, several pieces fixed, refinished, watch batteries replaced, pieces changed, and even one new design by Tom himself. He takes time to listen, makes great suggestions and executes timely. As one reviewer commented, we had my husband’s wedding ring refinished and it looks brand new. The reasonable price was a pleasant surprise too.We have used others in the western suburbs and they cannot even come close to quality, customization, price, and service we have experienced at Fox Jewelers!Overall we are very pleased with the owner, Tom, and entire team at Fox Jewelers, and HIGHLY recommend them!
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February 2023 by Bob W
Great people here, very helpful! They found what I wanted and got it to me in one day. My wife loves it (Ruby ring). Thanks Fox Jewelery!
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December 2022 by Pat P.
We picked Fox to have my wife's wedding ring redone largely due to the feedback from yelp and after the first consultation with Tom and his team we knew we made the right decision. We went in half a dozen times to look at various options and to try out different rings. He let my wife take some home to see how they looked throughout the day. And finally they delivered an absolutely amazing ring. Exactly what she wanted. They listened to her. They didn't sell her. And the result spoke for itself. Highly recommend them.
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October 2022 by Jeremy B.
Since the day we walked into Fox Jewelers for my now wife's engagement ring to getting our wedding bands, visiting/working with Fox Jewelers has been nothing but a pleasure. I'm new to jewelry and Tom was so helpful in helping us design and pick out our new rings, he made the whole process so easy! Besides the jewelry, just walking into Fox Jewelers was a great experience because of how friendly and engaging everyone is. We can't recommend Fox Jewelers enough!
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September 2022 by Samantha K.
I can't speak to the quality of their jewlry, but the staff person I dealt with was arrogant and condescending. And seemed a little shady to boot. I went in to have a very expensive diamond ring sized that I inherited from my mom. I asked if they did the sizing on site and, if not, if they mapped the diamond prior to it being sent out, to ensure the actual diamond was returned. She told me they "sent them out to Chicago, but" ...wait for it..."anyone can change out any diamond at any time, unless you are standing right over the bench tech and watching him. So, yeah, it does happen and could happen." Blondie apparently didn't have all her synapses connecting, because she didn't grasp the question. Yes, I understand that it "does" and "can" happen. That is Why I asked my original mapping question. So, I'll ask it again:Do you map diamonds prior to sending them out?" She said, "Um, yeah, he takes a look at them under the loupe." Ok. Let's try this again. I speak slowly this time for you: "But does he actually map the diamond and provide documentation?" This time she replied, "Well, if YOU have the papers, and show them to him, then, yeah, before he sends them out he will know that you have will be able to identify your own diamond, so then they won't try to switch it out." Hmmm. That speaks volumes. Very shady. She's a little too quick to say diamond-switching happens and that they do nothing to prevent it--UNLESS the CUSTOMER has his or her own paperword. Very telling. I finally said that this was inherited and, because of that, I didn't have the documentation. This is where this rude, clueless, arrogant and completely unsympathetic woman threw her hands in the air and said, in an accusatory tone: "And THEEERRRRRRRRRRE it is!" There WHAT is, exactly? It's a crime to inherit a ring? No, her tone was more along the lines of, "Ohhh....you're not rich enough to afford a diamond like this." Well, clueless little sweetie, I have a $4,000 tanzanite (that, yes, I purchsed myself...with my own money...as I'm single and never married..don't need a hubby to pay for my every need). I also have several other high-end pieces. But because you chose to make an arse of yourself, I will never again set foot into that store, and I will make sure to tell my friends to avoid the store. This could have been handled so much better.
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July 2022 by Jenny Allen Post
Extremely happy with every interaction here! Went first to find a wedding band, and returned to have my engagement ring resized and band engraved! Tom and all his staff are always so welcoming and helpful to make sure everything is exactly what you want!! Will be returning for future jewelry needs!
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March 2022 by Sharon Greco
I needed to get my wedding rings resized and after checking out a lot of local jewelry stores I decided on Fox Jewelers because of their outstanding reviews. I myself could not be happier with my choice to go there. I dropped off both my wedding rings along with a plain band to get resized. I felt very comfortable and welcome from the moment I walked into the store. I was told the rings would be back in two weeks and that they would look brand new when I pick them up. Just under the two week mark my rings were done and I was absolutely stunned on how gorgeous they looked and so happy they fit my finger again. When I showed them to my husband he was amazed and said they looked like brand new rings. I’ve been married for 17 years and the first few days after I picked them up I caught myself staring at them like I was a newlywed again and love watching my diamonds sparkle in the light. I would definitely refer anyone to Fox for any of their jewelry needs. You won’t be disappointed!!! Thank you to all the staff and I will be back soon to get my rings polished up so they stay looking as good as they did when I picked them up!
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March 2022 by Karly Bellich
Some of the best customer service we’ve ever received! We misread the hours online and after arriving after close, we were greeted and asked about what we were shopping for and brought some options, given light-handed opinions, and excellent service all around. Did I mention we had toddlers with us? The staff was so incredibly engaging and sweet to our kiddos too. I can’t say enough about our positive experience here.
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January 2022 by Max Bass
Got my fiance's engagement ring resized there. They were very friendly and professional: the ring resizing was well done, and timely. Would definitely recommend.
