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April 2024 by Ethan Etnyre
Crate and Barrel has such an amazing contemporary and mid century modern selection of furniture and household items.
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December 2023 by Roy Lingam
I want to express my gratitude for Erin, one of the manager at Crate and Barrel, for delivering a truly spectacular level of service. Her dedication and assistance went beyond expectations, making my shopping experience exceptional. Erin's professionalism and commitment to customer satisfaction are truly commendable. I highly recommend Crate and Barrel, Geneva. thanks to the outstanding service provided by Erin.
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December 2023 by D. V.
Anxious associates! Especially very unprofessional attitude from Sabine been received today! The choice to solve our return/exchange concern on the item I bought there been toxic and irritative - seems associates get negative points from management if customer returns item through them… Definitely buy online and never go to that location if you need to go to the store!
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September 2023 by Arlene Petersen
We recently purchased a dining room table and had an excellent experience with the Assistant Store Manager, Erin B. She was amazing with her customer service skills, helping us match our own chair, and then to our surprise she even carried out our own chair for us. We had a small bump in the road with our delivery and she took care of that too. Erin handled all of this with genuine care and an enthusiastic attitude! It's not just the sale, but the service with the sale that made our experience amazing!
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August 2023 by Christopher berry
Not sure who prices these things, but wow this place is expensive. No wonder they are disappearing rapidly.
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June 2023 by veronica maldonado
I’m in the middle of a renovation and decided to go to here for some inspo and to make a purchase on small kitchen appliances and /or lighting.The floor is spacious and full of furniture displays as well as other household items. It’s a joy to roam. I did buy a toaster oven however, the midday staff was too overbearing for me . I stated I was in the middle of a renovation and they still persisted to talk about the offers and availability on furniture that I’m clearly not ready to purchase . Let your customers breath and get comfortable instead of constantly bothering us with a new a associate every five minutes . In the end I bought a toaster oven so my cabinet can be built accordingly. Sale was simple and even included a move in discount ! This would be 5 stars if I didn’t feel overwhelmed by sales people.
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February 2023 by Kelly reiter
Nice selection. A little weird. Lots rude. Not coming back.
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November 2022 by Nathaniel Kuhn
Nice selection but too pricey for many people including myself.
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October 2022 by Maria-Xochitl T.
Excellent customer service. Anytime I have visited this store I'm promptly assisted. Their products are high quality.
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September 2022 by Carly Marcucci
My Husband and I came in to review the Nespresso machines.The SA, Jan instantly came up to us and asked us if we needed any help. She was extremely knowledgeable about the systems. Honestly, she SOLD us this machine. Told us the details, how neat the nespresso coffee cups indicate how big the cup will be, and even stood with us to review some of the other nespresso models available to see if those would fit our needs as well. We did not come in with intent to purchase Cups but she went and grabbed some cups to show us a demonstration of how the coffee system works. (We ended up purchasing the clear coffee mugs with the Nespresso system as well). You would think they work off of Commission base because of how friendly she was and her willingness to help but no she/they don't. We then went to check out and had a lovely experience with the ladies at the front & manager of the store. Overall, such a great experience and we will be returning in a week to purchase more. So refreshing to be around people who take pride in their jobs and love what they do.
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April 2022 by Nelida Alanis (Nelly)
Very clean and organized. Employees are helpful and polite.
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March 2022 by Cathie Lohse
Love shopping at the Geneva store. Jonathan has so helpful and knowledgeable. I always feel comfortable when visiting
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January 2022 by John Michael Hauck
What a fun place. They have SMEG! Also, I bought these really wide and low latte cups - which clearly look amazing on my home machine.
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December 2021 by Nicole H
I was shopping in your store, and wanted to support crate and barrel instead of Amazon. But you told me to put on a mask or leave- so i left and looked for similar items on Amazon. And i do not plan to return- do not turn away customers who are willing to spend money over a “temporary” measure that has been in place for almost two years. We are the ones willing to go out and spend money. We will not forget how we are discriminated against
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December 2021 by Natalia L
Such a nice location! Spacious and clean. Everyone is helpful but not pushy. We went to have a “Goldilocks” experience on the furniture and had a blast! Lots to try. We found a great sectional that suits us, and Fran is helping us order it. So easy and great. Most importantly, I’ve never been disappointment by the quality of their products including chairs that we sit in all the time.
