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August 2024 by Steven Stierman
I understand the policy of selling a used car “as is,” but needing service a week after purchase makes me feel that Galena Chrysler didn’t do the due diligence they promise with checking vehicles before selling them. As they say, “buyer beware.”
Update: After leaving this review I received a phone call from a frustrated sales manager who didn’t understand how I could be unhappy with the experience of needing immediate service on an “as is” car. Highly recommend if you’ve looking for an unyielding dealership, but would suggest looking elsewhere if you’d prefer to have a car you purchase properly checked.
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August 2024 by Brandon Wojcik
This is not a dealership you want to work with. They will not work with you and will push work to other local shops to fix their issues they can’t solve. Read up on the BBB about this company and you will see how they don’t care about their customers.
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July 2024 by madison keck
Galena Chrysler has the best customer service I’ve ever experienced. Took my vehicle in to get some work done and they exceeded their limits. The service department is super friendly, got my car and myself taken care of in a timely manner. Highly recommend taking your vehicle to them!
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May 2024 by John Vandegrift
I appreciate the transparency I got when working with Jordan (@Galena Chrysler). It was the first time I ever bought a vehicle without driving it and Jordan answered all my questions. Even a couple months later if I needed to reach out for anything he would reply. I've already put a few thousand miles on the Jeep and so far, so good!
Thank you.
- John W. Vandegrift.
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May 2024 by John Keil
Doug at Galena Chrysler exceeded all my expectations as a car salesman. From the moment I stepped onto the lot, he greeted me with a warm smile and genuine enthusiasm. His knowledge of the vehicles was impressive, and he patiently answered all of my questions, ensuring I felt confident in my decision. Doug's professionalism and friendliness made the car-buying process smooth and enjoyable. I highly recommend him to anyone in search of a new vehicle. Thanks, Doug, for your outstanding service!
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May 2024 by Jessica Shepherd
I had a really good experience here! Doug was the salesperson that sold me my car. He made sure to help me find a car that I really loved. He made the whole experience super easy and stress free! Thank you Doug!
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May 2024 by Cassandra Wunderlin
I hope you get the chance to work with Doug. Great person and will get you what you need. Work, school, everyday wear and tear, he's got you!
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April 2024 by Julie Durovy-Meeker
Purchased a 2017 jeep wrangler in mid January... So far I have had to replace all the lights. A new battery. All wipers. All tires. And now brakes and disks. Have yet to diagnose the antifreeze smell. Transmission has frequent issues. So I would assume this company does not do any used vehicle inspections on the vehicles they are selling. This has been a nightmare!! I do not recommend dealing with these people in any way between purchasing or financing.
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April 2024 by tami senn
Great service!!!
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March 2024 by Michael UrKountryBoy Austin
Special shout out to Jordan who helped me get my truck and was willing to work with me the whole time
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March 2024 by Breanna Becker
I highly recommend working with Doug. He makes everything very easy / comfortable.
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January 2024 by Sean Newell
Didn't get title and tags until 5 months after purchase, and that wasn't the only thing!
I bought a used 2021 Promaster RV from Galena Chrysler on 7/15/23 and have nothing but regrets. I called at least 6 times to Galena Chrysler, twice to Stellantis, four times to my county treasurer, and once to Automotive Titling Company to track down my title and tags. After many calls Galena Chrysler admitted the person who was initially handling documents had quit, and over a month after I bought the vehicle they were notified about a discrepancy in the titling paperwork but it went unnoticed by the new hire. After another month passed without tags I called on 10/11 and the titling person said it would be handled promptly within a couple weeks. I called them again on 11/1 and she had apparently sat on the corrected paperwork for over a week before sending it. Then Alex called ATC and mentioned there was some issue due to me having paid off the loan with Stellantis, so there's no longer a lien on the title and they would get this cleared up within 48 hours. He had warned me not to pay off my loan too soon (b.s.) but I did, so is this what I get in return? 48 hours turned into another month of waiting and I finally got my title and tags on 12/15/23 after further calls. I'm beyond pissed and frustrated that my expensive vehicle sat in my driveway for months without tags due to the incompetence of this entire team of individuals at Galena Chrysler. In the end there was no refund of my having paid them to handle tax & tags.
Is there even room to write this entire saga? I found this vehicle online at a reasonable price and arranged to drive 3.5 hours with a buddy to see it, however this used vehicle had a hidden story not included in the online description and not mentioned during the call. The salesman who showed it to me had next to NO knowledge of how anything worked and couldn't demonstrate that major components of this RV was even functional. It was also dirty and with carpet having been removed to make a repair to the battery and left uninstalled, as well as other car parts laying in an overhead bin - it wasn't "ready to show". In the end I convinced myself to take a chance to purchase, that's when the "as is" paperwork came out showing it had previously been totaled and rebuilt. Had I not driven so far to see it I probably would've been smart enough to walk away, but I stupidly continued to make a deal. Alex and the salesman were able to stay late to pull off the financing so I could drive it away "as is", amazing how motivated they were to sell but not to support after the sale. It was obvious this RV was missing the 24" TV since the bracket was still there for it. But only after I got it home and had time to research the options that should be on this model did I realize what else was missing in this RV:
- Missing outside shower hose with sprayer
- Missing telescoping ladder for getting up on the roof
- Missing solar panels on roof (can see mounting brackets where it was installed)
- Black water sewer drain fell out of the PVC storage pipe underneath due to a missing screw cap and had to purchase another
In the end I paid market price for a rebuilt with hail damage and missing major parts, and then couldn't drive it for 5 months and now it's winter time. I have no recourse having signed "as is" documentation. Don't make the mistake I did in dealing with these snake oil salesmen. Walk away when it doesn't feel right, and definitely avoid this dealer at all costs.
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November 2023 by Dan Richard
Excellent sales team and if I was the owner!!! of this Galena Chrysler Dodge Jeep I would feel very fortunate to have this service department, some of the most knowledgeable, techs and mechanics . excellent place to buy a new or used vehicle.
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November 2023 by Barbara Price
Both batteries went on my van on a Saturday. AAA jumped the van but said not to shut car off and get to dealership. I arrived at 1:30 way past the time on a Saturday that they accepted walk-ins. This wonderful little girl, Maggie, made service our car would be serviced and that day. Maggie gets 5 stars for customer service.
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November 2023 by Eric Ahlvin
Even though we have moved farther away, I will continue to use Galena Chrysler for service and repairs. I have been extremely happy with their work, pricing, and professionalism. Most of all, in my dealings with them, their honesty has been beyond reproach.
