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October 2024 by adam wachlin
Service keeps getting worse. And then when your service is out they just tell ya, " oh looks fine in our end". Like yeah of coruse it looks fine when yiu don't gotta use the shitty service.
Not to metion they sold to t mobil but didn't bother to tell any of their customers they did. What a joke
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October 2024 by Greg Becke
Slowest service I have ever seen!! No acknowledgement that your even in the store.
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January 2024 by Morgan Lawson
Tonya was helpful and knowledgeable!
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December 2023 by Brooke Baran
Fantastic service from Tonya and D during my upgrade. Highly recommend visiting them.
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November 2023 by Green Savant
I switched to US cell from Verizon ~12 years ago due to cost. Things were OK for a few years, other than having to stop by many times to get them to give the promised discount for auto-pay.Then a young guy promised me that there would be no fees on the Nest cam he sold me...LIE! Of course he wasn't there to complain to, he had been PROMOTED to a Chicago location!Things kept getting worse, and finally the deal-breaker:I camped 7 days/6 nights at IL Beach, Zion IL, and could not receive or send texts, only twice could load emails, but could never reply, and, I COULD NOT MAKE ANY CALLS!Filled out a Customer Satisfaction survey that UScell had recently sent, and heard nothing.Went to the Freeport store, and asked what it would cost to close my account and he never even asked why I wanted to close, so I told him. He literally did not give a rip. I also mentioned that I was tired of running out of the 2MB of data, and he said "Oh, we haven't had the 2MB plan for a long time, now it is 5MB for $5 less".(Oh, so they weren't going to tell me, just take an extra $5/month as long as they could get away with it!)I am now with T-Mobile, and have a Samsung phone, 5G, no phone payments, unlimited data, and $6 less/month!
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October 2023 by Peggy Poffenberger
Us cellular has always been friendly kind and they open the door and walk you to the door. I like that. Sure it might be busy. But that is okay.
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April 2023 by Lance Leverton
Hannah walters was an amazing retail wireless consultant. Very accommodating and helpful. What an asset to the us cellular store
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October 2022 by Michelle Iske
Matt K did an outstanding job helping us!
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September 2022 by Ken Viglietta
Very good customer service ?
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August 2022 by Jeff Cowman
Tony was a great help and after calling customer care, spoke with Tim and was able to get my issue addressed to my complete satisfaction!
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November 2021 by Kurt warner
I visit to the er or the dmv would have been quicker and easier over 2hours to buy a phone and activate it. They charge us for everything but they could careless about our time. Well my time is worth something I will definitely check out different companies next time.
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March 2021 by Terry Tipton
Not really sure if I got the answers I need, if they are accurate or not
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October 2020 by Toni White
Bought 2 Samsung 20 plus 5G. Live in forreston and most of the time both new phones have 1-2 bars for signal. 5G isn't even in this area so my 5G phone is only using 4G, sometimes 3G. Been with US CELLULAR for 18+ years, needed 2 new phones so of course the sales rep suggested that we should get the 5G because that is what everything is going to, so we got them. BIG mistake. I lose calls every time, or just don't have service, and they don't even have the 5G capability in all the surrounding area!!! Since getting the phones in June thay have been overcharging for the 2 phones which I have to contact them every billing cycle to get the Promised credits.
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September 2020 by Cherie Heitz
Thank goodness for Josh... And that he knows his job, very helpful..??
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September 2020 by Anthony Brassel
Only been here twice but both times the wait was short.
