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December 2023 by Heather Porch
The lady at the desk was friendly.Bathroom clean with fridge and microwave.Some upkeep issues need to be addressed. The carpet was dirty with multiple spots and looked like it was not vacuumed. The bed spread had cigarette burn marks, and the ceiling had repairs that were not done correctly or painted correctly. The curtain to the window did not close all the way, the slide lock on door was broken off, and the lock on the door handle took me several minutes to get to lock. Bed was comfortable and had several different pillows to try.
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October 2023 by Tony Domenick
Totally run down. Broken electrical products. Electrical issue with heating cooling unit stained carpeting scrape walls antiquated furnishings. Owner family lives on site and cooking smells permeated in the building. Sidewalks broken and collapsing. Essentially is nothing more than expensive Campground. Would recommend planning on staying somewhere else. It was late and we had driven all the way across Iowa and previously had had great experience with Super 8 but this place was a dump.Rooms: As stated room is a total let downFood & drinks: Coffee was nothing more than water and nothing to speak of for breakfast
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October 2023 by Leisa Mandell
I asked for a wheelchair accessible room with roll in shower, specifically. I didn't get one. The toilet was not accessible for my wheelchair. Plug ins weren't accessible....there was one behind the nightstand, floor level. There was no room between the end of the bed and the dresser to get a wheelchair through to reach the AC/heat controls. There were no cups in the room.Rooms: Not accessible for wheelchairs!
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October 2023 by Ron Leader
Worst hotel experience ever. Only gave 1 star because wouldn't allow me to give 0. Stains on carpet throughout the room and hallways. Sink stopper doesn't work. Plug on hair dryer missing. Only half a roll of toilet paper. Overall very dirty. Staff doesn't care.
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September 2023 by Allen Cullen
This place is a dump! Room was dirty , woke up in middle of the night with bed bugs crawling on us . Had to dispose of our clothes, infested with bed bugs ! Don't stay at this place!
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August 2023 by Bob M
Bed was comfortable but the room and overall facility weren't very clean. Filthy behind end tables next to the bed. Carpets were very soiled. Towels were dingy and not very white. Breakfast was disappointing. Staff was friendly and helpful.
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August 2023 by michael pettinger
The pool was not usable. The carpets needed to be cleaned or replaced.The place needs an update. Dry wall had so many nick or holes in the wall. Also some some electrical issues with bear wire open to public is some could get shocked. And place needs to be repainted and work done a sucko on the building a lot of water got behind the sucko during the winter and is cracking out round the building.Rooms: Bedding needs to be updated. Repaint the rooms.Safety: See above.
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July 2023 by William Sides
DO NOT RECOMMEND..Rooms are outdated, hallways smelled like pot, basic breakfast. They charged my card twice for one week they took over $1,000 for ONE WEEK, I confronted them and they got hostile with me...
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July 2023 by Nicole Lobdell
Staff is kind ,helpful,understanding and prompt . Gina and Stacy are great ,the owner is very kind and everything is smooth and cool at the Super 8 Freeport!
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July 2023 by Marge Evans
Awful experience. Exposed outlets. Huge hole in tub covered by packaging tape. Burn holes in bedspread. Burn marks on edge of tub. Garbage left under ac/heater unvacummed. The only good was the kind person who checked us in. Didnt leave as it was late when we arrived. Discovered everything as we got ready for bed. No other place to go. Neither of us slept well and we left at daylight. Awful place!Noteworthy details: Place should be inspected by health department and building and zoning for safety and health violations.
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June 2023 by kimberly greenwood
I reserved a room and realized I wouldn’t be able to make it to the hotel as planned. I checked my email and saw I could cancel before 6 pm and not be charged. I cancelled that morning at 10 am and received a confirmation email. However, when I checked my statement I had been charged for a night that I did not stay. I have a pet, so my options are limited, but there is another hotel in town with comparable prices that allows pets that is a much better option. We plan on doing business in town in the future and I will not be staying at the super 8 on future visits. Bad business practices may make you some immediate money, but future losses are not worth it. I hope they enjoy that $98.50 they stole from me because that is all the money I will ever spend with them.
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March 2023 by Desiree Craig
I stayed here because I had a fire at my house. The hotel is very pet friendly, and the lady on the morning shift is incredibly nice. The location is good with not a lot of traffic or light to disturb you. However, the rooms have a smell to them, the pool is not in working order and their grab and go breakfast starts at 6 AM and might as well be over by 6:30. They do not replenish the food to be over at 9 AM. The handicap accessible room that I had was workable, with an ample number of grab bars in the bathroom and a transfer bench. the room was dated and it is true the hallways consistently smell like marijuana.The location is pretty good with quick access to many local restaurants. Also, there is no traffic noise and no lights streaming into your room. You do not hear a lot of noise from neighboring rooms, and the curtains in the rooms make for dark and comfortable sleep. there was no housekeeper when I stayed, but the front
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January 2023 by Karly Gates
The staff was nice and helpful but our room was the opposite. Shower wasn’t cleaned, there was dried spit in the bathroom sink, BLOOD ON MULTIPLE WALLS?! The cable and phone went out so we had no channels or wifi. The mirror was dirty, and there was so much dust.The bed was comfortable and looked clean at least. I recommend checking the rooms before you decide to stay.
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January 2023 by Sue Bee
This hotel is an excellent value, especially if you reserve a room online which is cheaper. The basic breakfast includes dry cereal, toast, waffles, coffee, and juice. Rooms include cable tv, microwave, fridge, hair dryer, and iron. Mattresses are fairly firm and are beauty rest by simmons. There is an indoor swimming pool which is empty at this time. Staff are friendly, courteous, and helpful.
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January 2023 by Lindsey Adams
Doesn’t deserve even 1 star. Smelled horrible in general a mix of different smokes and food. Random people who weren’t even staying at the hotel loitering in the lobby, dining room and kitchen at 1am with the hotel desk clerk. But let’s get to the room. The door locks were broken off, the alarm clock was not working but making a high pitch noise. I went to unplug it and I was greeted by used underwear and an inch of dirt next to the outlet. The TV did not work. No remote control. The refrigerator was blowing hot air inside NOT cold. The phone in the room had no cord to plug into the wall. I just got done working a 17 hour nursing shift as a travel nurse and had to be back to work in 3 hours. When I brought all my stuff back down to the first floor, I politely said “I’m gonna need a new room” the hotel worker looked at me with an attitude and said “WHATS THE PROBLEM???” I said, “Well let me start listing the issues” and I began to tell her what was wrong and she said “okay okay stop right there, I don’t know what those house keepers are doing” gave me another room 2 doors down and that room had the locks broken off, dirty linens and dirt everywhere. I never was given a refund either. I had to call off my shift the next day due to no sleep/exhaustion. Disgusting. Shut the hotel down. I wouldn’t stay there for free. I hope Wyndham reads this.
