The O'Reilly Auto Parts store in Freeport, Illinois, is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the staff’s knowledge and willingness to go the extra mile, such as installing headlight bulbs or running diagnostic tests. Many reviews highlight the employees’ generosity and helpfulness, with some staff members taking the time to change headlights or assist with repairs on the spot. The store offers a wide range of parts, tools, and accessories, and often has items in stock to meet customers’ needs quickly. In addition to selling parts, the store provides services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors, mix automotive paint, and build custom hydraulic hoses. Customers value the convenience of being able to visit on Sundays and the availability of a free Loaner Tool program. Overall, the store is praised for its welcoming atmosphere, knowledgeable employees, and helpful services, making it a trusted place for automotive needs in the community.
Open on Sundays!! Big help there!! Had the parts I needed in stock. Got in and it quickly. People there were very helpful getting me the best and proper part..
July 2023
Stopped in for a couple headlight bulbs and the young lady behind the counter was unbelievably helpful and friendly. She even took the time to install them before I left so I wouldn’t have to worry about getting a ticket on my drive home.
May 2023
The staff are always friendly, helpful, and (compared to me) very knowledgeable. I make myself a patron of this place intentionally, any time I have a need to.
