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October 2023 by Karen Brashaw
I had a custom ring made, and it turned out phenomenal. Gary and his staff are incredible. And their customer service is unmatched.
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September 2023 by Micki Williams
Every experience I have had at Frank Jewelers has been wonderful! The service is great and everything is done in a timely manner. Most recently I had a stone put into a new setting that I provided a photo of. The piece was absolutely beautiful when done and was exactly what I wanted. They always set expectations for getting things done and they always meet or exceed them. I would highly recommend Frank Jewelers!
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September 2023 by Johnny Law
Back in 1974, I bought a new diamond imgagement ring from Frank Jewelers. A few months later, I took it in for a cleaning. I believe his name was Mark as the help at the time. Being a newly part time hire, he was a high school student. I went to pick up my ring a couple days later and as I looked the ring over, I noticed a sizeable chip near the bottom of the diamond. As I brought it to his attention, he denied any involvement. I then asked for the owner. I explained to the owner in detail there was absolutely nothing wrong with the diamond when I brought it in and they reviewed it finding no flaw. He came up with nothing but excuses on how the diamond could have chipped at the bottom of the diamond while wearing it. Needless to say, I was not happy about being lied to as well as there was no accepting to admitting responsibility or accountability for their mistake. Nor any alternative customer service for any customer satisfaction. The customer service was definitely way below subpar. As time went by, a number of years later while visiting friends and family in Freeport, I ran into Mark. He recognized me and approached me openly admitted chipping the diamond. He further stated the reason he lied is he was new and didn't want to lose his job. I told him it was the wrong thing to do and should've admitted it when it happened in the first place. To this day, I'll never walk in that store again.
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July 2023 by Carrie Wallyn
The staff at Frank Jewelers is always so warm and inviting! We were able to get rings sized, appraisals completed, some additional purchases made, and all within a day. My family and I are now on our third generation of Frank Jeweler shoppers. Thank you for ALL you do for us!! You’re truly the best!! ❤️
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July 2023 by Sharon Lyda
I had certain jewelry pieces in mind for a silent auction that I was donating too. I bought those AND several other pieces that I HAD TO HAVE!!! Beautiful store! Very kind and wonderful staff. Thank you Alexa!!! This is my GO TO jewelry store. I HIGHLY RECOMMEND!!
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May 2023 by Rockytop
Was back in town for a family visit and once again they were able to take care of my wife's rings that I bought from them years back. I will always make them my first stop when back in town. They are the best hands down
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May 2023 by Marlene Hying
Spectacular work on my jewelry. They sparkle like new, I am very satisfied. Quality of workmanship is superb.
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May 2023 by Cindy Jacobs
I needed the prongs replaced on my diamond and I was very pleased with the work that was done. The staff is wonderful also. Will definitely return with future needs!!!
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May 2023 by Bree Schneider
I always have the best experience at Frank Jewelers! They were wonderful at assisting with upgrading my engagement ring and wedding band. They created a design based off of my ideas and turned it into exactly what I hoped for. Their customer service is top notch!
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May 2023 by Karen Kijowski
Beautiful store, wonderful people! Marty did a beautiful job adding pearls and restringing a pearl necklace for my granddaughter! Thank you!
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December 2022 by David Bechtel
Always love coming in to check out products. Alexa is always helpful and knowledgeable!!
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November 2022 by There's a s
I brought my engagement ring in on a recommendation from a family member to have the prongs repaired and they did a fantastic job. You would have never known there was any issue with my ring. The price was reasonable and they had it finished well before they sid it would be. We will be going back again.
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October 2022 by Lynn Dunn
Frank's created a miracle with my wedding ring! They have combined my wedding band with my mothers wedding ring and my grandmother's wedding band. It represents 155 years of amazing marital union. The ring represents more than diamonds and gold! Thank you for your craftmnship!
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September 2022 by Kya Elise
My mom gifted me her wedding band to wear as my own but it was a size too small and had an engraving from my dad on the inside. My mom said i could take it to Franks and see what they could do. So i took it in and after a week and a half i got a call saying it was ready to be picked up. I was absolutely thrilled to try it on and it fit perfectly - and no more engraving! I had also brought in my fiancés engagement ring after our puppy got a hold of it and bent it out of shape. It was only $55 to repair it and we picked it up looking better than brand new!
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September 2022 by Kristen Lookingland
Had a stone fall out after two months of purchasing a ring and there was no option for it to be fixed or replaced without cost. Since then, 2 more stones have fallen out, so 3 stones within 5 months of purchasing. This should not happen to a $200+ ring and if it is, it should be corrected. Incredibly surprised.
