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May 2022 by Laughen 59
We are lucky to have Floor to Ceiling here in Freeport. They are excellent to work with and do great work. I've had new blinds, counter tops and backsplash. Very happy with all. Highly recommend.
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October 2021 by eida241
No show for appointment to get an estimate. Called 20 minutes after appointment time.
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August 2021 by Kelly Bradley
Ed is awesome very informative, personable & attentive
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March 2021 by John Brobst
Friendly courteous staff Mark was a great help found exactly what we were looking for at a price that we were looking to spend only place in town I'd buy carpeting
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August 2020 by Linda Donmeyer
Very awesome service.
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March 2020 by Mary Heywood
Everything they do is awesome!
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September 2019 by Joanne Mead Knodle
Friendly staff and quality products.
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September 2019 by Justin Roach
they did a great job on my parents windows very professional job and a great job on my parents counters and a great job on my parents backsplash in their kitchen.
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April 2019 by Michelle S.
I was very surprised to see these negative reviews. I love Floor to Ceiling ! They have provided us carpeting in our entire house that was lovely. I also went back and had them provide laminate flooring in our kitchen and dining room. We were very pleased with the staff and customer service !
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April 2019 by Melissa Truckenmiller
We had used them before and had a nice experience. When we wanted to redo the flooring in our house, we tried them again. The second time around was a disaster! Products took a long time to come in, we received the wrong products, staff then was not easy to work with regarding the mistake made by them. Afterwards we were charged for products we did not receive. Save yourself the time, money, and headache and go somewhere else!
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March 2019 by Laura Jepson
Highly recommend floor to ceiling! READ THE WHOLE REVIEW- I've remodeled two homes and I've done business with dozens of contractors. In Freeport area, often you'll come across contractors who won't call back, are too busy to fit you in or they price way too high. IF you can find a contractor who is actually available, they do a TERRIBLE job and don't stand behind their work (ie. they don't fix what they do wrong). I've had it happen at least 5 times with big projects and it will cost you alot of money (thousands) if you don't hire someone who will stand behind their work because then you have to pay someone else to redo what you already paid to have done. Things happen, people make mistakes and sometimes things need to be redone, you just need to hire someone who knows that and will fix things if they go wrong. I recently hired floor to ceiling to redo our kitchen/dining room floor. It was redone 5 years ago by someone else, but again, it wasn't done well, so the tile cracked within a year. Floor to ceiling fit us on the schedule within the month which is great. They also had a salesman come look at the floor and make sure everything was going to be ordered correctly. They made an estimate and require half down to install. They have subcontractors do all of their installs. So one of their subcontractors came (3 men) and did the floors. They were very nice, polite, and they got the laying of the floor done in one day. The floor install went mostly well, they made it too short in a few places by the sink. However, they did an aweful job with the baseboard trim. Just terrible. I was devastated by how bad the trim was. So I hired an independent carpenter to do the trim correctly since obviously that subcontractor wasn't very good at trim... or was having a bad day... who knows. I also had to have the carpenter I hired build out the base of the cabinet to cover where they cut the flooring too short. I contacted Floor to ceiling about this. They sent their salesman out immediately to take pictures. They were very understanding and said that they never have issues like this, the installer must have just had an off day. It happens from time to time in any business. They were very prompt to correct the issues. They offered to send a different one of their guys to fix all of it. But I had already arranged for my carpenter to come fix it. So they reimbursed me for all the money I had to pay to have the carpenter come fix the baseboards and build out the base of the cabinets. Floor to ceiling also sent out their carpet guy (for free) to fix the seam of where the existing living room carpet met the new flooring. At every turn, Floor to ceiling fixed the mistakes that their installers made. I cannot express how rare that is these days. You will not find a contractor that will fix all of their issues the way Floor to Ceiling does. That I can promise. When you hire floor to ceiling you will have the peace of mind of knowing that your flooring/cabinets or whatever job you have them do, will be done correctly. You won't be left with something that is done wrong and you won't be left with something that you aren't in love with. After all the money I have spent to have people fix other people's mess ups, this means the world to me. Peace of mind is priceless. This was my first time hiring Floor to Ceiling and even though we had some issues, I would not hire anyone else to do floors for any of my houses, because for once I found someone I can TRUST to leave me with a product that I am happy with. You won't regret hiring them!
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January 2019 by Robert Charles
Great place friendly service ask for Chris or Big Ed
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November 2018 by Kenneth Pope
Looked for a 6 x 6 peace of carpet. Got a great deal. We will be back.
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November 2018 by Assunta Osgood
Redid our bathrooms, beautiful tile job.
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November 2018 by Jerry Rule
Very nice place.